Truck wad dirty on floor board. Got a text after driving 10 miles to take pictures of inside and outside before leaving the lot. Wad quoted $49 they took $115. Man barley spoke English. Was very hard to understand. Wasn't given any paperwork or email that it was returned or inspected or how many miles we drove. I'll never use this location again and never trust that I understand what he was saying.
Arthur B
Customer Reviews for Gardner 35 Liquor and Smoke
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not the location we chose. It smelt like pot in there and there was a jackhammer going so it made it very hard to hear and communicate. The trailer was in amazing condition though and worked perfect.
Amy KWhere cam i look at my statement, I feel i was over charged
Heather KThis location did a great job getting the truck ready and communicating
Amanda SDirty and filled with water on pickup and was charged for gas when I filled it with gas.
darien wMy requested pick-up location was Baldwin City, Kansas. I had to drive 20 miles (for pick-up and return) in the opposite direction of my move, I think I should have been allowed to return the trailer in Baldwin City, Kansas with no fee.
robert fWe selected one location to pickup from. They called me TWICE to confirm making me feel it was all goo to go. We got there that morning and they had NO truck for me. They sent me to a different location that they changed my reservation to without telling me. It was 30 minutes out of my way. So I’d recommend Not move someone’s pickup and drop off location without asking them. Causing their total price to DOUBLE what it would have been.
Grey P