Guys where fast and helpful.
WILLIAM L
Customer Reviews for Gary Thompson Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The running lights on the trailer did not work. The flashers, brake lights and blinkers worked but no lights for driving at night. Had to use the flashers for half our trip due to driving at night. Not the safest to do.
JEFFREY HI've used this location several times, and they have always been great. Very friendly and helpful.
BARRY KReduce the price of these trucks. It's ridiculous to have to pay $190 for a 10 hour rental. The mileage fee is outrageous.
KIMBERLY BNo complaints at all. Easy to deal with, great people.
RICHARD HDidnt get the dolly I paid for
George FHappy. No suggestions.
Sylvia RThe personal at the drop off location were very friendly and helpful. The location was extremely convenient.
Donald BWas very quick to receive and get me traveling
COY HI have rented a few times from Mark Thompson from Gary Thompson and have received the best help a customer could ask for. Recommend them highly
sybil ZSpeedy and friendly. Effortlessly
Thayne IReturned at 12:30. No one was there and I couldn't get the app to work. So I put the keys in the box and left. Also tried to call several numbers for the place and no one answered and it was 97° outside and could not wait other than that everything was perfect
DONNA SIt was an easy process, and they have a very good customer service.
Freitty GGary Thompson is my go to dealer! Fay from customer service was the best!
GARY Hthey did very well, i had a reservation but needed to up grade to a larger trailer. they made it very easy to do. thank you.
leslie rThe gentlemen were very kind and ensured we received the correct equipment and length of time/miles needed. They were great!
Jamie DI’ve rented at other U-Haul locations. None come close to the service offered at Gary Thompson Auto Sales. These guys are on their game!
Randy KThe attendant reviewed the reason I had dropped this trailer off at his location and even looked at the citation I received for the faulty trailer and didn’t specify that I could have had repairs done to avoid being charged.
kevin sGary Thompson Motors was the best! Highly recommended!
GARY HWe were very unhappy that ,we reserved a truck in Cleveland Alabama and paid for a two day rental. Then was told we had to pick up our rental in Oneonta Alabama. Which was 15 miles more and 30 miles round trip at .79 a mile. Gary Thompson , was very nice and pleasant to work with.
BRUCE MNothing. Just keep doing what you’re doing. Very friendly people. The car trailer was well maintained. I checked the air pressure in the tires when I got it home expecting them to be low but they were spot on. They hooked it to my truck for me. Wasn’t expecting that. When I took it back they guided me in to its parking spot and unhooked it. Very good experience.
Randy KWorked well for us good customer service happy experience
Gloria CEverything was great. Fast service. Thanks!
Chris DVery professional
Randa Pclean and friendly
Joe FNothing. Everything was great!
Greg LNo problem
James BHonestly and completely committed
Joshua BVery easy drop off location and easy process.
John AGreat customer service professional and very helpful.
JAMES PVery satisfied with the experience
Robert PAdded safe move when he even read the disclosure when I opted out. The website is very difficult and confusing. We are renting again today and want a reimbursement for the safe move and all of our trouble.
Don REverything is fine.
Melvin F