I do not understand or agree with the $25 cleaning fee that was assessed. Everything that I brought into the cab and the back storage area had been removed.. I left the truck exactly how I found it. If I can get an explanation I would appreciate that. Thank you.
Christopher J
Customer Reviews for Garys Gun & Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once hooked to my truck, the first tow dolly left break and turn signal light did not work. Second tow dolly. as I turned on the lights , brake lights and turn signals lights the manager, owner or employee said they worked??? after departing the location, 300 hundred miles away a Texas State Trooper stopped me to advise me about my lights on the driver side were out. The trooper was very understanding and gave me a verbal warning. I did advise the U-Haul workers about the issue when I dropped the Tow Dolly off at my final destination and drop off.
DAMASO PTruck was not clean 1hen we picked up bed of truck had dirt all in the bed if truck. We cleaned before we returned and got charge a 25.00 cleaning fee.
Karen JEverything was great.
CIRO GBest Service anyone can ever ask for. Extremely helpful Falks.
Manish AI reserved an appliance dolly and when I was there to pick up the truck- I was informed that they were out- very disappointing-
JOHN BThis location was very friendly and helpful!
Dawn HThe trailer needs to be retired..it's old and the door dosen't work well..the latch would go up into the top when you open it and it would get stuck..spent hours trying to get it down..very disappointed 😞
Stephanie CGary's Gun and Pawn is an awesome location. Very friendly staff and owner.
RAMIRO HThey close at noon on Saturday. So I called main uhaul # to return trailer. That went very well.Took alot of pictures just in case.
MARVIN EGreat service, easy transaction. Many thanks!
GARY MI did a mobile drop off so I didn’t interact with personnel
robert mThis was one of the smoothest rentals I have ever had.
CLIFFORD MService was fast. Customer service was awesome. This is the only service provider that I will ever use.
TONDRA SThey have a great team of people at this location. The staff were friendly, knowledgeable, and professional. I highly recommend this location!
Dometrius HA smooth turn in of both rentals. Thank you.
JAMES MReally accommodating and friendly
DAVE RThe truck leaked and my mattress and clothes are soaked. How do I file a claim? I have pictures
DAVID RAll good with the pick up...
Brian Severything is good.
NORIS ADillon was very professional and helpful. Highly recommend.
GENE LTruck was not swept , I had ordered 12 pads and no pads
Christopher CEasy checkout thank you
Sparrow SQuick service. Helpful staff. Easy access to equipment. I'll use this location again. Thanks!
Mark WFast, friendly service
Mike MAlmost no gas in truck. Truck was very dirty. Surely does not live up to Uhaul standards I am use to.
DAVID DCheck that trailer door is not locked. Had to return to get lock removed.
WALTER FY’all are great! Thank you so much
Gary FNothing everyone I talked to or helped me did a wonderful job. Thanks to everyone ❤️❤️❤️
LISA PLocation has exceptional customer service.
Shelley RGreat service
Jack BMake it easier on the app to change the drop off location when the one picked isn't available to drop off.
Dawn MI ordered a truck online for 1/1/24 and was not contacted to let me know that the store would not be opened for me to pick up the truck. After contacting customer service, twice, I was able to secure the rental I needed. The return went well. Unsatisfied customer
Donald SGreat customer service and very knowledgeable! Definitely the best spot in town.
Matt WBusiness owner helpful and courteous.
ROBERT SNothing
Cathryn BGreat staff-easy to work with. Highly recommend!
Mark JI was very pleased with my service.
Rebekka PI don't believe there's any way to improve perfection.
Maurice TMake sure rental is working properly. The truck’s air conditioning did not work.
Harry MNothing. Everything was perfect
Patricia SGentleman was more than helpful. I felt very welcomed in moving to Texas
Patricia SSeamless experience
Michael CGreat customer service
TONYA DVery helpful
Andreas FOriginal location. They got me with someone at the headquarters and found another trailer
Pam S