My whole experience up until I picked up the truck was horrific. The original location that I had a reservation with told me I only had a 12 hour reservation even though I had an email confirmation saying 24 hours. They refused to give me a truck when I showed up. I called the 800 number and they cancelled me order, so I had to take the only available truck at that point which was 40 minutes away from my house. On top of that, uhaul actually charged me mileage even though it was their mess up that resulted in me having to drive 40 minutes away to get a truck. I will never use uhaul again and will tell all of my family and friends to never use them as well.Randy B.
Customer Reviews for Gas Boyz Automotive Collison LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees need basic instruction on checking in customers and using their online system. I was given the wrong vehicle (a larger truck with a fuel economy that destroyed my budget), no appliance dolly (which I really needed), check in was sloppy and took far too long because the representative had no idea how to use the system, the vehicle had snotty (I hope it was snot) paper towels all over the cab and the truck smelled terrible, there was much less gas than what was logged, the truck itself leaked in a rainstorm causing damage to my belongings, when I was given the truck it had scrapes and scuffs that were not initially pictured (I corrected the photos and took more upon dropping it off) Overall a terrible experience that will certainly have me looking at other options for my next move and suggesting the same to my peers, customers, and friends..Dakota M.
Customer did not leave a comment.Denise R.
Customer did not leave a comment.Celeste H.
Customer did not leave a comment.Terry O.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.David W.
Have someone on site that know the operation . I had to wait over 30 min for someone else to come to store so I can check outLisa B.