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Luis T
Customer Reviews for Gate Way #52
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was in good condition. The location is a convenience store and the regular employee/mgr was on vacation. The employee filling in had no experience with the U-Haul operation. He was friendly and tried to be helpful but his inexperience required I contact U-Haul for the proper procedure to check in and out. If not for this aspect it would have been a much better experience.
JAMES MThe guy was nice and tried his best but it took a long time to get the rental. I think he’s new. Overall, the rental experience wasn’t good. Book at one location and they didn’t have my truck so I had to go to another location. Truck was dirty. Got charge for extra miles when all I did was move from 1 location to another and stop by for gas on the way.
Thien LBack to the U-Haul truck was dusty and dirty. Left dirt on my furniture and belongings. Also I paid for one dollie and 12 furniture pads and neither was in the back of the truck. Please advise on how to request a refund on these items.
Jordan HDrop off instructions are not clear. Phone number rings to a fax line.
Brittany HThe Uhaul I got had a strong smoking smell. I puked after driving sometime
Sai K