Customer Reviews for Gateway Inn
(U-Haul Neighborhood Dealer)

6 reviews

1320 S Hamilton St   Sullivan, IL 61951

(217) 728-7477

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(217) 728-7477

1320 S Hamilton St
Sullivan, IL 61951

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Great service and fast

COLE D. 
Rating:
5.0

Very easy to rent here. It's really easy getting in and out. No issues at all.

Doug A. 
Rating:
2.0

Please re-train people at this location

TODD S. 
Rating:
1.0

This location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don't know if I'll use U-Haul again because of this experience

Christine C. 
Rating:
4.0

The truck was clean, but reeked of cigarette smoke

Heather T. 
No reviews have been submitted for this location.

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