Customer Reviews for Gateway Inn
(U-Haul Neighborhood Dealer)

29 reviews

1320 S Hamilton St   Sullivan, IL 61951

(217) 728-7477

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(217) 728-7477

1320 S Hamilton St
Sullivan, IL 61951

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
2.0

I reserved this trailer at a U-Haul in Decatur more than a week prior to the needed date. It wasn't until the day before I was leaving Iowa to be in Decatur that someone called me and told me that I would have to drive 34 miles one-way to Sullivan to pick up the trailer. Had I known sooner, I would have checked out other options. The service at the pick-up location in Sullivan was fine - no issues. I am not happy with the customer service from U-Haul, in that they wasted my time and gas money to resolve their logistics issue.

Jon D. 
Rating:
2.0

truck cab had dried mud on the floor and graffiti on the side of the truck. I was suppose to pick up the truck in Tuscola, IL from Sam, who was most helpful in setting up the rental. I give Sam a most favorable rating, but the Sullivan location a well below average rating.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
Rating:
3.0

Customer did not leave a comment.

Victor C. 
Rating:
4.0

Customer did not leave a comment.

Becky C. 
Rating:
5.0

Customer did not leave a comment.

Zach C. 
Rating:
5.0

Everything was perfect and I have to give Gateway Inn a complete thumbs up they were nice and helpful.

Bryce H. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Manager is great .. easy pick up .. will do business again .. thx

HARDIK S. 
Rating:
2.0

This is a motel. No one was there and only had a drop box for keys. When we called the operator at the motel someone showed up from a room called the owner and took the keys. He didn't know what to do.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Lewis B. 
Rating:
4.0

Would like to see added rental equipment options at my local location. Normally only 1 truck and 1 trailer available.

KALEB R. 
Rating:
5.0

I have seen past reviews of this pick-up location but I had no problems at all. Key pick-up was smooth and only took a few minutes as I had done all the pre-pick-up steps online.

Dawn M S. 
Rating:
1.0

Location drop off is a rip off. Took the truck back to Gateway inn, Sullivan illinois the 1st guy came out we did a truck inspection everything ok. The 2nd guy came out went out to the truck literally stood on the ground with a little whisk brush swept literally a handful and I mean a handful of sand out of the truck and charged my credit card $100.00 to clean the truck. I Will Never Use this place again. Will dispute this charge!!!!

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Nothing...they were very polite and helpful. Helped me to find the right equipment even at the last minute

MEGAN B. 
Rating:
5.0

Very accommodating staff. We'll use them again when the need arises.

BARRY B. 
Rating:
1.0

Explained to the gentleman hat we did not get the appliance dolly we were supposed to so we couldn't return it but he was on his cell phone the entire time and didn't even put it down. Then we were still charged for “missing equipment “. The return place was not well marked and run down.

Gerald G. 
Rating:
3.0

No packing blankets. Not much guidance on the process.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

JAN B. 
Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Great service and fast

COLE D. 
Rating:
5.0

Very easy to rent here. It's really easy getting in and out. No issues at all.

Doug A. 
Rating:
2.0

Please re-train people at this location

TODD S. 
Rating:
1.0

This location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don't know if I'll use U-Haul again because of this experience

Christine C. 
Rating:
4.0

The truck was clean, but reeked of cigarette smoke

Heather T. 
No reviews have been submitted for this location.

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