Customer did not leave a comment.David S.
Customer Reviews for Gateway Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim G.
Nothing...they were very polite and helpful. Helped me to find the right equipment even at the last minuteMEGAN B.
Very accommodating staff. We'll use them again when the need arises.BARRY B.
Explained to the gentleman hat we did not get the appliance dolly we were supposed to so we couldn't return it but he was on his cell phone the entire time and didn't even put it down. Then we were still charged for â€œmissing equipment â€œ. The return place was not well marked and run down.Gerald G.
No packing blankets. Not much guidance on the process.Lynn B.
Customer did not leave a comment.JAN B.
Customer did not leave a comment.Gary H.
Great service and fastCOLE D.
Very easy to rent here. It's really easy getting in and out. No issues at all.Doug A.
Please re-train people at this locationTODD S.
This location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don't know if I'll use U-Haul again because of this experienceChristine C.
The truck was clean, but reeked of cigarette smokeHeather T.