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Jacob H
Customer Reviews for Gateway Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Clerk was perfect and deserves a raise.
alicia bEasy and speedy process both picking up and dropping off. Car dolly was in great shape and the associate went above and beyond for me even though I put in a reservation for 8pm at 715pm the same day.
Matthew tClean the truck. Was filthy.
Michael LCar dolly had no working tail lights
PAUL EMy husband had trouble checking the truck in due to the 24/7 checkin and out process. He went in to ask the person at the location and they didn’t know what to do.
James MWe returned with the gas(VERY LITTLE) that was in it and he charged our credit card over 40.00 !!! What a RIP OFF
Lauriann DTruck cab was dirty.
Christopher TVery nice!
Jordan TThis location was really the best one among all my past ones. The staff is very helpful and very sweet. They helped me with dropping off the trailer to checking out. I would definitely recommend this place to everyone especially for old people because they are very helpful.
nij pNo help disconnecting, no trailer tongue jack on this trailer. Injured back lifting it off by myself!. This is a motel not a good combination!
Bruce KThe trailer wasn't swept. The car towwer was not connected well. The owner or operator had very little idea about taking care of the equipment or hooking up the tow trailer.
Lisa KThe manager there was very helpful in getting me hooked-up with the trailer.....he was extremely polite!!! I could not thank him enough.
David KI reserved this trailer at a U-Haul in Decatur more than a week prior to the needed date. It wasn't until the day before I was leaving Iowa to be in Decatur that someone called me and told me that I would have to drive 34 miles one-way to Sullivan to pick up the trailer. Had I known sooner, I would have checked out other options. The service at the pick-up location in Sullivan was fine - no issues. I am not happy with the customer service from U-Haul, in that they wasted my time and gas money to resolve their logistics issue.
Jon Dtruck cab had dried mud on the floor and graffiti on the side of the truck. I was suppose to pick up the truck in Tuscola, IL from Sam, who was most helpful in setting up the rental. I give Sam a most favorable rating, but the Sullivan location a well below average rating.
Jim MWOW. I drove up and ]asked. Tried to decipher how to drop off online. The person at the location came out an greeted me . Took the keys ,smiled and said if everything was OK we were good. Excellent service and business sense shown there.
David REverything was perfect and I have to give Gateway Inn a complete thumbs up they were nice and helpful.
Bryce HManager is great .. easy pick up .. will do business again .. thx
HARDIK SThis is a motel. No one was there and only had a drop box for keys. When we called the operator at the motel someone showed up from a room called the owner and took the keys. He didn't know what to do.
PHILLIP SWould like to see added rental equipment options at my local location. Normally only 1 truck and 1 trailer available.
KALEB RI have seen past reviews of this pick-up location but I had no problems at all. Key pick-up was smooth and only took a few minutes as I had done all the pre-pick-up steps online.
Dawn MLocation drop off is a rip off. Took the truck back to Gateway inn, Sullivan illinois the 1st guy came out we did a truck inspection everything ok. The 2nd guy came out went out to the truck literally stood on the ground with a little whisk brush swept literally a handful and I mean a handful of sand out of the truck and charged my credit card $100.00 to clean the truck. I Will Never Use this place again. Will dispute this charge!!!!
SANDRA JNothing...they were very polite and helpful. Helped me to find the right equipment even at the last minute
MEGAN BVery accommodating staff. We’ll use them again when the need arises.
BARRY BExplained to the gentleman hat we did not get the appliance dolly we were supposed to so we couldn’t return it but he was on his cell phone the entire time and didn’t even put it down. Then we were still charged for “missing equipment “. The return place was not well marked and run down.
Gerald GNo packing blankets. Not much guidance on the process.
Lynn BGreat service and fast
COLE DVery easy to rent here. It’s really easy getting in and out. No issues at all.
Doug APlease re-train people at this location
TODD SThis location is not able to use the mobile pickup with 0 contact. I went through the online process, went to get the key and there was no key there. I had to go inside and do the process all over again. Then the guy at the desk was on his cell phone with someone and then ended up FaceTiming the person on the phone and showed him the computer screen with all the information. They were not speaking English so I felt very uncomfortable and unsafe and worried about my information. This was VERY unprofessional and I don’t know if I’ll use U-Haul again because of this experience
Christine CThe truck was clean, but reeked of cigarette smoke
Heather T