The road of the drop off location is under construction and it's hard to find entrance for a newcomer.Talha K.
Customer Reviews for Gateway Oil Change Limited
(U-Haul Neighborhood Dealer)
Kitchener, ON N2P2G6
(Gateway Park Blvd)
Services at this Location:
- Mon–Fri9 am–6 pm
- Saturday9 am–4 pm
Special Operating Hours
- 12/25/2023: Closed
- 12/26/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
customer service was fantastic.. fast and efficientWilliam H.
Bad expÃ©rience bad communicationChristopher A.
The staff was extremely polite and helpful. Leo explained everything thoroughly and helped me hitch the trailer up. The whole pick up process took about 5-10 minutes. As soon as I pulled in to return the trailer, a representative came right over and unhitched the trailer.Peter G.
I found the website and customer service not very good.gary W.
Customer did not leave a comment.ion T.
Friendly knowledgeable staff. Quick serviceNicholas B.
Customer did not leave a comment.Moradiya H.
Very expensive than other that should not i will suggest everyone dont go thereDILSHAD M.
Customer did not leave a comment.Amanda K.
The service at this location was good and efficient. Paperwork and hookup to the trailer was very quick. The trailer performed well. My only comment was the trailer, although not really dirty, was not clean. I often find this with UHaul. It would make things much better if the trailers and truck were thoroughly swept out or blown out with a leaf blower.Kevin C.
Customer did not leave a comment.Glain Martial T.
Back saver mechanism on the front of the trailer and proper wheel chocks to preventing trailer roll. I had to use some rocks for the tires.Anthony S.
I made reservation to pick up the truck in Waterloo. But the last day I was told that my pick up place was 30 kilometres away from me. I don't think that was fair. I also reserved 20 foot They gave me 26..different driving experience and cost. That was disadvantage.jim A.
Ensure that changes previously made to a contract are visible on-line and to the pick-up location so that customers don't have to follow-up regarding billing errors.Jennifer H.
Customer did not leave a comment.Lee W.
All goodzbigniew K.
Its confusing first time and really hard to learn each and everything, maybe it takes time.iqbal S.
UHaul representatives told me (and moved me to this location) that the vehicle would be available at 7am, and that a lock code would be sent to me to make the key available...this was in fact not the case, and I was required to wait until the facility opened at 9am. Luckily an employee showed up early that day and was able to get me going, albeit a little late.James C.
First rate!Roger H.
Customer did not leave a comment.Dana W.
Customer did not leave a comment.Phillip D.
Customer did not leave a comment.victor M.
This business it's my Favorite place to rent uhaul equipment, very quick and customer service was fantastic! Thank youAlexis R.
Customer did not leave a comment.Phil G.
Attendant was rude and yet again I wasn't giving the equipment I was promisedRICHARD B.
Slightly over priced, trailer was full of dries mud, should have been cleaned .Stuart B.
Everything was great friendly helpjohnnie K.
Customer did not leave a comment.Skye C.
No issues at drop offCesar M.
We were pleased with our rental.Dee A.
Customer did not leave a comment.Dean E.
Customer did not leave a comment.Tristan W.
Customer did not leave a comment.Martin B.
The Staff were very helpful and the registration and pick up process was quick and easy. ThanksALISONM S.
Customer did not leave a comment.Ian F.
Lacks signage - It needs to advertize the UHAUL option - I drove by it before I realized where it wasIan F.
Customer did not leave a comment.joe L.
Customer did not leave a comment.Tristan W.
The fuel was half notch less than 5/8 mark but the guy told me its on 5/8 mark . I noticed it right away but i was getting late so i didn't have time to go backGurdeep S.
Customer did not leave a comment.Carol M.
Nothing it was overall goodBeccy M.
Customer did not leave a comment.David M.
Great customer service. Friendly and helpful.Carey H.
Nice team at that location. Great experience, hasn't always been the case.Larry L.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.RAYMONDL J.
These guys were great! Very friendly and helpful. Above average service compared to what I have experienced with other uhaul dealers.Jay B.
Trailer was dirty due to winter conditions. Unsure if it was to have been cleaned prior to rental.Dean S.
This was NOT the location that I requested. The text that I received did not indicate a change in place in the subject line and I went to the location that I initially requested. They were HORRIBLE and have a bad reputation in the community (Charles Street). They then indicated that the alternative location was "just across the street" when it was 13 km away! The location for pickup was also further from my home and awkward to get to. My experience was terrible. The location that I was directed to was FAR FRIENDLIER but they could not get their phones to upload our photos and they did not have the packing blankets that I requested.Jon K.
Customer did not leave a comment.WAYNEA M.
Customer did not leave a comment.JAMESS E.
Lights out on trailer, upon return of traoler, they were too busy to check me in. Took over a day to finalize and therefore got charged for an additional day.APRIL L.
Customer did not leave a comment.MARTINPETER B.
Customer did not leave a comment.George M.
Customer did not leave a comment.tim K.
Unhook and drop it in the lot. No wheel chocks .. Found so bricks to useWILLIAMJB L.
Everything went well and the manager of the pickup location was super helpful as well, great service, thank youNoah W.
Customer did not leave a comment.Divyesh Kirti S.
Fast and friendly service. Excellent customer service.Wadah H.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.CRAIGALEXANDER A.
Uhaul every expensiveArshad Q.
Customer did not leave a comment.Teresa S.
Always a great experience at Oil Changers Uhaul! Manager is awesome!Jasmyn G.
Stick to their preferred location; I drove 30k just to pick the truck up! Location was big though. So I liked thatSupriya V.
Everything went very smoothly and was problem free. The trailer pulled better than I expected.Steve W.
Customer did not leave a comment.Arashdeep S.
Customer did not leave a comment.Jenna S.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.Conrad L.
Very good service. Fast and friendly.Farshid A.
I talked to two people at U-Haul Canada ( one person in Windsor the other in Nova Scotia ) they both could not have been more helpful!John W.
Customer did not leave a comment.Jeff Y.
Customer did not leave a comment.ben F.
Tongue lock came loose and scratched up buddies tailgate. Bought the $8 insurance, would like to make a claim for the tailgateDaniel H.
Customer did not leave a comment.Bradley D.
The people here are great. I would recommend them.Ron W.
Phone call one day prior to pick up of Vehicle, we were told not able to pick up in a closer location. One day prior also: was told we would receive an email with the new location pick up, did not receive this ... I had written it down, so was able to call & locate.david L.
Service was excellent and very friendly. It was however difficult to pull out of the site onto the very busy street. The flow of traffic was almost constant.Tina D.
Customer did not leave a comment.jason C.
Customer did not leave a comment.Vanessa A.
Customer did not leave a comment.William N.
Vehicle was filthy with debris under passenger and driver seats and cup holders filthy. I rented 12 blankets, the uhaul representative told me I had rented 5 they were unfolded and dirty. I would have been responsible for paying for all blankets had I not changed the contract on site. This location was changed by UHaul from my preferred location. Trying to resolve this issue took over 40 minutes on the phone. I extended my lease by 1 day in Saturday the 10th. It took 40 minutes on hold again to do this with multiple agents who I had to explain what I requested repeatedly. The vehicle functioned as expected, that was the only redeeming part of this experience.Edward D.
Customer did not leave a comment.Byron R.
We were not informed this was our pickup location. We had ordered the truck from 555 Fairway. While not far apart, it's was annoying to have to chase down the truck. At least we were early for our pickup time. Upon arrival at the second location, still ahead of our pick up time, the only employee was involved in a complicated long haul transaction. We eventually received the truck 20 minutes late. A late start to an already busy day. The employee was very nice but clearly had more than he could handle alone.Michal L.
Customer did not leave a comment.MAJIDA A.
Pleasant staff. Quick check in. A pleasureGerald L.
make sure the truck is at the confirmed location. Had to travel up to kitchener from Cambridge and was charged extra mileagejohn H.
I was left to wait for someone to hook up the trailer for me for over 45minuets as I was told his manager was making him finish 2 oil changes. By the time the young guy finally came out to hook me up I had already called my husband so I told him not to bother. Now we have been charged for an extra day as the Manager put our return time as 8pm and not 10am which is the time my husband returned it on May 13th 2019. I believe this location should not be allowed t rent uhauls at all as their customer service was very poor.shanna V.
Customer did not leave a comment.Scott R.
I showed up on time sat for approx 1/2 hr while 4 guys did oil change. They apologized for delay that's OK. Except for check engine light remaining on the rest of the day was finejohn S.
Service was terrible. Gas was marked wrong so we had to go back in to get it corrected after waiting over 20 minutes to even get out of there.jericca B.
fast service and friendlyNicholas L.
The Agent was very professional only issue was U-Haul system not recognizing that the tow dolly was on site & had to wait almost an hour to get the order processed.George L.
Customer did not leave a comment.Melissa K.
We had to go and pick up a dolly at another location as there was none at where the truck was getting picked up. The night before the location got changed three times for pickup. We have booked again on the 25 October from Oshawa to Ottawa hopefully we don't have the runaround we did last weekFrank D.
Service was excellent. The person that served me was Ben. Great customer service. Clean truck. No surprises. Will definitely recommend to others.Marty W.
Good service and easy to deal with.GREG G.