Customer Reviews for Gator Storage
(U-Haul Neighborhood Dealer)

472 reviews

2604 South St   Leesburg, FL 34748

(352) 326-2478

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 326-2478

2604 South St
Leesburg, FL 34748

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  Overall Experience 
Rating:
5.0

Great experience! Would highly recommend.

BART B.  |  Overall Experience 
Rating:
5.0

No improvements needed.

PAUL R. 
Rating:
5.0

Amazing customer service

Robert K. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

FRANCES P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Exactly service!!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
4.0

Customer did not leave a comment.

Stacy R. 
Rating:
2.0

I was returning a 27 foot truck. There was no good place to park it. I did the best I could after a 20-point turn to try to not block the entrance to the self storage bins. This location should not accept 24-7 returns of large vehicles.

Stephen S. 
Rating:
5.0

Parking is very limited if you are dropping off after hours

Leland W. 
Rating:
5.0

Customer did not leave a comment.

RANDELLEROY T. 
Rating:
3.0

Location is too tight to drop off a vehicle too small to park. And almost got run over when they moved the vehicle and I was standing behind it

Joe H. 
Rating:
4.0

Customer did not leave a comment.

Margie A. 
Rating:
5.0

Customer did not leave a comment.

LAUREN ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

cynthia B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Friendly, knowledgeable, helpful

Mark F. 
Rating:
5.0

If you could control the weather, it would be greatly appreciated. HOT HOT HOT !!!!

Neil A. 
Rating:
3.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

DEZIRAE Z. 
Rating:
5.0

Customer did not leave a comment.

zhenyuan W. 
Rating:
4.0

Staff are efficient and friendly, but it is extremely difficult to park at this location.

William L. 
Rating:
5.0

not a thing

Stuart O. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Good service!!

ALBERTO R. 
Rating:
5.0

It was a very good experience.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
1.0

I had a confirmation number and scheduled appt for a truck and it was not available. It took an hour and a half to get one from another location

AUSTIN D. 
Rating:
5.0

Service was great and their communication is exceptional. All that we rented was clean and in good working order.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

stephanie N. 
Rating:
5.0

Customer did not leave a comment.

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Jewel L. 
Rating:
5.0

They were efficient and helpful. Good experience!

RUSSELL L. 
Rating:
5.0

Great customer service!🌟🌟🌟🌟🌟 Will come back!! Thank You 😊

David G. 
Rating:
5.0

Great service and customer care!!

Carl O. 
Rating:
5.0

Customer did not leave a comment.

jimmy G. 
Rating:
3.0

I wasn't able to get the app to work with the and drop off. When taking photos of the mileage the screen was black.

James C. 
Rating:
5.0

Great experience. The gentleman who helped me was great also. His name was Dave?

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Yvette F. 
Rating:
5.0

N/A

rafael H. 
Rating:
5.0

The pick up location had great customer service. The drop off location was horrible with customer service no ever came out to assist me I don't even if my truck was checked in. Horrible I don't think I would go back again.

Jasmine W. 
Rating:
5.0

Thank you for figuring out the charge issues.

Jimmy H. 
Rating:
5.0

I cannot say enough about how helpful and considerate the staff at this location are. Highly recommend them for anything for your moving and storage needs... :~})

richard R. 
Rating:
1.0

High prices bad communication over charged not explained. Rates

Anesha M. 
Rating:
5.0

Check out process was extremely smooth and personnel was courteous and professional.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Nice guy up at the front, very informative and friendly.

Alejandro R. 
Rating:
5.0

good customer service.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

This dealer was outstanding.

Randall D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
2.0

We used the 24 hour drop off at this location since that is what was given to us by Uhaul. The location does not have adequate parking for a 26 ft truck during off hours. Improvements can be made to allow for a better parking area for 24 hr drop offs.

Rhonda F. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Amazing service an example to others

FRANK M. 
Rating:
5.0

Terry went above and beyond

Norm K. 
Rating:
5.0

Terry was Great! He arrived at the location 15 minutes ahead of scheduled opening time and started my rental which allowed me to start my move earlier, i was greatly appreciative. He was also able to get me a bigger truck. Terry is old school great work ethic! Great job Terry! in the past i would rent Penske trucks but i have 2 more moves i think i am going to use Uhaul. The labor service was very good too.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

James frank N. 
Rating:
5.0

Customer did not leave a comment.

Almalynn F. 
Rating:
3.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

EXCELLENT SERVICE

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

The sales representative was very friendly and helpful

nancy D. 
Rating:
5.0

Terry was AWESOME! He went out of his way, above & beyond to accommodate my requests!

Cindie B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

GeAnna M. 
Rating:
5.0

I had a very good experience.

Diane V. 
Rating:
5.0

I was called two days before dropping the vehicle off to advise of work happening at this site and to avoid this area. This advise was great to know and caused no stress in the return of the rental. Their representative greatly helped in making this transition smooth and professional.

Dominick N. 
Rating:
5.0

Nothing to improve. Everything was good and the employee was very nice .

Sandra A. 
Rating:
4.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Very friendly helpful man at the counter! Reasonable rates!

joy H. 
Rating:
5.0

There is a Great Team at this Location and are The Best To Work With. Thank You Gator Storage Uhaul

mike S. 
Rating:
5.0

Customer did not leave a comment.

melanie P. 
Rating:
5.0

Friendly and helpful.

Jeannette S. 
Rating:
5.0

Customer did not leave a comment.

daniel M. 
Rating:
5.0

Nothing everything was great

Ward C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

I can't think of anything that needs to be done. The staff was friendly and pro

Pamela T. 
Rating:
3.0

The representative who waited on us was a smart butt, consistently said that he doesn't make mistakes. I did not receive a key to the door, he said I did gave it to my husband (he did not). His attitude was not good,

Sonja S. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Great guys running the place were professional and very nice.

Sandi M. 
Rating:
3.0

Customer did not leave a comment.

Jose V. 
Rating:
2.0

I received several phone calls about the truck that I reserved not being available. So finally I had to go to another facility within Uhaul to get a truck. They said they were going to give me a credit which I'm waiting on. For the inconvenience so that's good. The problem that I have with the service is the estimate of what size truck I needed I based it on what the U-Haul representative told me to get a 20-foot truck and it appears that I needed a 24 or 26 foot truck. The truck was too small so I had to make two trips which meant that I had to pay the workers longer and I lived an hour away from where I was moving to so that was two additional hours, I had to truck I had to pay mileage another hundred miles on the truck and I had to pay the workers plus a penalty for keeping them longer which was another $45 just to keep them longer so this whole moving experience was more than double of my original price.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

faderrian B. 
Rating:
4.0

There was not enough overnight parking. Very difficult to park the big truck in such small space. Other than that everything was fine.

Vidal T. 
Rating:
4.0

It was an After hours drop off, so I did not see store or personnel. The drop off system worked excellent on my phone though...

harry W. 
Rating:
5.0

Customer did not leave a comment.

AMY F. 
Rating:
3.0

At the end of a cross-country trip we called and spoke to a gentleman named Dave; inquiring if it would be okay to drop a 20-foot truck off at their location after hours on Saturday? He was friendly and helpful and advised it would be okay telling us where to park the truck and to lock the hand cart and dolly in the passenger seat and place the key through the slot. When we arrived to drop the truck off a car pulled up and a lady got out of the vehicle. She advised the truck was fine where we parked it and then she open the office. We asked her if we could place the handcart and dolly inside the office instead of the front seat and she said that it would be fine. We gave her the keys and we're on our way. On Monday we received a voicemail from Dave advising us that there would be a charge for returning the vehicle to the wrong location and that we still owe him the handcart and the dolly. What???? After a stressful cross-country move this is the last thing we wanted to deal with. Called back and left a voicemail advising that Dave gave us permission to park there and he never inquired about location return and that the handcart and dolly were left in the office with some lady who we assumed worked there since she had the keys to the office. Come to find out she was the owner of the storage facility and she did not leave a note for Dave explaining the situation for him to reconcile our account on Monday morning. Eventually everything was reconciled correctly. We did not get charged for the wrong location and the hand cart and dolly were located. We would rate Dave a "5" for excellent service, and the owner a "1" for not leaving a simple note explaing the circumstances to Dave so that he could reconcile the account without causing all the stressful back and forth Communications between the two parties. Moving is a stressful situation especially when it's cross country and the manager on the pickup and in the manager on the drop-off and did a wonderful job however the owner needs to be aware that this isn't just a storage facility it's a U-Haul facility and people can be stressed when they move. Thank you Uhaul. Job well done.

Ken F. 
Rating:
5.0

Friendly and helpful service. I highly recommend Gator Storage for your moving needs.

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
1.0

Location charged me for gas even though I filled up before dropping off and wouldn't change it. Will never use this location again and may never use uhaul again

James F. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Larry O. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
No reviews have been submitted for this location.

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