Customer Reviews for GD Mini Entrepots

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of GD Mini Entrepots

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Pierre D.
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Votre application de location sans agent ne fonctionne pas. J'ai réservé le véhicule pour 8:30 et je n'ai jamais réussi à compléter la démarche pour récupéré le véhicule. Par chance à 9:00 un agent est arrivé au bureau et m'a laissé partir avec le véhicule. J'étais déçu de votre support en ligne sans l'arrivé de l'agent j'attendrais encore le véhicule.

Frederic D.
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Je n'utiliserai plus jamais les services de cette compagnie. À 8 heures de mon déménagement, j'ai appris que je devais faire 120 km pour aller chercher mon camion (alors que c'était 10 km initialement). Les gens du service à la clientèle n'ont été d'aucune aide et ils étaient souvent arrogants. On m'a même menti au téléphone sur un remboursement que j'allais recevoir. De plus, j'avais commandé un diable et il n'était pas dans le camion. J'ai dû perdre 4 heures au téléphone à réexpliquer ma situation à de nouveaux agents ou à être en attente. Bref, je ne recommande cette compagnie à personne. Par contre, si vous avez eu des problèmes en lien avec votre location, n'appelez pas, c'est totalement inutile. Écrivez plutôt un "concern" sur votre compte U-Haul et votre demande sera mieux traitée. Par exemple, personne ne m'a dit au téléphone que j'avais droit à un remboursement de 50$, puisqu'ils n'avaient pas suivi leurs engagements (je n'ai pas reçu mon diable), alors qu'on me l'a fait savoir lorsque j'ai écrit un "concern".

Jessica L.
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Worst uhaul experience I had is with the central uhaul department! You guys reserve trucks that are not available and let clients go to place where there no trucks that we book. Worst uhaul ever! Never again will I deal with uhaul again! Good thing the lady let us go with the only uhaul she had in her lot because we had no truck even if we made reservations!

chantal B.
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Customer did not leave a comment.

Marie-Andrée J.
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Because the location is on a busy and high speed road I would suggest more signs so that other customers can see ahead of time where they need to turn.

Bernard G.
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Customer did not leave a comment.

Patrick B.
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Customer did not leave a comment.

Catherine D.
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Didn't give us the right truck size, there was broken glass in the crack of the seats and the gas tank was not even full when we picked up the truck.

Michele V.
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It was a real nightmare. the app was not working. and the representatiive was not able to answer my questions correctly. i took the truck not knowing how much it was. i prefer not to write to much because the lady in charge is a good person but she definitly needs coaching and i'm not sure she had all the tools to give a good service thank you

Patrick E.
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Customer did not leave a comment.

Jean-Francis B.
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Customer did not leave a comment.

RAIN M.
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The people were VERY nice and accommodating.

Jonathan L.
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Well when I call to know the drop off location they give me a old address that is close for a wild, on 3235 2e Avenue, Rawdon, QC, So I arrive there just after a full of the gaz, and they were nothing I look around ans find nothing so I call back and they give me an others address that was10 km away from this spot, ans they tell me that place was close for a long time, so how the hell the others people doesn't know that. And After all the charge me extra mille only credit card that I should not do if I have the good address at first

benoit R.
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Customer did not leave a comment.

marie-pier A.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

marc F.
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They charge me for cleaning the equippement and under the seat still a garbage and i had to pass the broom before charging y stock in the box the personnal was professionnel but no body call me back before billing my credit card they juste send the bill in my email.

Nicolas G.
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Excellent service.

mark L.
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tres bon service!

Nicolas G.
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Everything perfect and good customer service

Daniel R.
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There was nobody on the site to help me. It was really cold outside and I was alon to install the equipment.

Marie Josee D.
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Have a survey in French Give the client some help to install the trailer on the ball and remove it.

Nathalie L.
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Customer did not leave a comment.

Lucie M.
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Customer did not leave a comment.

mathieu V.
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Customer did not leave a comment.

Gaetan M.
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Customer did not leave a comment.

peter S.
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Customer did not leave a comment.

Dany R.
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Customer did not leave a comment.

andre B.
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Personne sur les lieux et incapable de la rejoindre par téléphone on a laissé un message jamais eu de retour d'appel.

No reviews have been submitted for this location.

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