Customer did not leave a comment.Pierre L.
Customer Reviews for Gelinas & Fils Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not the location I was meant to pick my truck up from. I was referred to this location after the location I had initially selected failed to prepare the 15' box truck I had reserved. I drove 40km out of the city and away from the initial U-Haul location I had selected because of this. Your customer service staff was excellent in helping to resolve my problem. I nonetheless wasted hours driving in the car and far too much money that I had to spend based on the added kilometres and gas necessary by U-Hauls initial mistake. I fail to understand how a truck reserved 4 days in advance and paid for simply wasn't prepared for pickup. What a disappointment. I'll never use nor recommend this service again. Total waste of time and money. Unbelievably disappointed. I have no complaints to be made about the U-Haul location at 1341 Des Anglais, however the U-Haul location at 8101 Montreal-Toronto Blvd failed to provide any service whatsoever.Sean G.
Lady and all personal at reception were very kind and helpfull. Vehicule was extremely clean, i was impress. Thanks Gelinas & Fils Inc.alain L.
mais nous avons ete a cet Ã©tablissement car le lieu de ma reservation initiale aucun camion etait disponible de uhaul.. grosse deception pour service et en plus sur ma facture il y a des erreur que je tente de regler avec uhaul en gros la succursale gelinas nous a aidez du qu'elle pouvait mais pour uhaul en general tres decuMarie-Eve D.
I paid for extra item and it wasn't in the truck when I get there and got no refund.Louis-David J.
Customer did not leave a comment.Anderson D.
Very professionnal location, with friendly staff. No waiting, on-time service. I recommandÃ© this place.daniel C.
The location was nowhere close to where I live. I had to drive more than 30 minutes to pick up the truck and I only learn the pick up location a few hours before we moved.Julien A.
Customer did not leave a comment.Sylvain P.
Customer did not leave a comment.Marc-Olivier B.
Customer did not leave a comment.stephane L.
Customer did not leave a comment.Kim B.
The app doesn't work properly. Using Safari instead of the app, why having an app then?Simon M.
The truck wasn't clean. I wouldn't normally mention it, but since I had issues with the gas, I think it's worth mentioning it was dirty (left over tim horton bag, wood dust, etc.) The real issue is that I filled the gas where it was and the person in charged said it wasn't. I took pictures before and after to show him and he still refused saying it was a hair lower than when I took it. I'm happy to provide pictures. Really didn't like how he handled it, from his tone to his carelessness.marylse M.
Seul bÃ©mole pour la reservation via le cellulaire les instructions pour complÃ©ter le formulaire pour avoir acces au camion sontben anglais jKÃ©vin H.
I was suppose to take truck in Montreal. On thursday, someone told me there no truck for me in Montreal. There is one in Terrebonne, which is 20 miles north of Montreal. I hope it was the last time I rent a Uhaul truck.LOUIS D.
Customer did not leave a comment.Joaquim M.
Customer did not leave a comment.NAVANEETH BHATT E.
Bon service merciDany F.
Customer did not leave a comment.maria F.
The only problem was that the truck was covered in snow and I had to remove it with a lot of difficulties, not having proper tools to do it. In the instructions, it indicated that the equipment number was on the front of the truck, but it was in the back, so I spent a lot of time looking for it. The rest was fine.Ã‰ric C.
Nous avons laissÃ© la clÃ© dans la boite Ã clÃ©. Celle-ci Ã©tait bien Ã la vue et accessible.CAROLINE W.
Customer did not leave a comment.DorothÃ©e V.
Customer did not leave a comment.martin G.
Les camions sont vieuxrobert L.
Customer did not leave a comment.marcel P.
everything was done good, impeccable service.alain E.
Customer did not leave a comment.Michel B.
Very nice personels Wowwww 🤩PASCAL ANDRE R.
The truck was dusty in thÃ© cabine and have not been clean for a while. You can do better.Dominique G.
Customer did not leave a comment.Olivier J.
Customer did not leave a comment.Michel D.
Nouvel emplacement plus prÃ¨s de chez moi. Service courtois impeccable. Merci !Robert T.
Customer did not leave a comment.Farah F.
Customer did not leave a comment.LUC B.
Customer did not leave a comment.Marc Andre G.
Customer did not leave a comment.RenÃ© S.
Customer did not leave a comment.Sylvie P.
Customer did not leave a comment.Jocelyn A.
Customer did not leave a comment.AndrÃ© D.
Customer did not leave a comment.stephan C.
Gas level was less than half full Windshield was dirtyGeorge S.
Customer did not leave a comment.David L.
Customer did not leave a comment.Gabriel M.
I wasted 40minutes in the parking lot, because the app and website didnt want to register the face picture. Luckily I was able to rush what I had to do and drop it maybe 2minutes before the end.Maxime B.
Customer did not leave a comment.Anne M.
C'Ã©tait Parfait, merci encoreMichel D.
Aucune suggestionANTONIO G.
Customer did not leave a comment.Pedro P.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.JACQUES L.
Customer did not leave a comment.Nicole L.
Customer did not leave a comment.eric T.
The new reservation software and process is somewhat complex and caused much delay in the rental pickup process. It took almost one hour just to get things organized to finally complete the pickup transaction. The U-Haul representative was quite polite and comprehensive.stephane L.