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Nicolas G
Customer Reviews for Gelinas & Fils Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Très bon service amical et sympathique.
Leo LThe only thing that comes to mind that I would have liked is for the truck to be equipped with cruise control.
DAVE TVehicle was filthy all over, previous renter trash still in cab.
John MThe service was very good and helpful. The owner was respectful.
marckendzy sSuper service courtois Merci
Francis GBonjour à vous, Nous avons perdu 1 heure de notre temps avec votre système lourd... (en plus de la plate-forme qui passe du français à l'anglais) Chat pour aide inadéquat... Pas reçu le code pour débarrer la boîte afin d'avoir les clefs et faire un bon suivi pour niveau d'essence et kilométrage. (Merci pour service client téléphonique, bon service en français mais attente trop longue). La prochaine fois s'il y en a une, nous irons avec service en personne. Le système libre service nous laisse toujours dans le doute...
Eric LJ’ai demandé de l’équipement (couverture et charriot pour électroménager) avec ma location et le camion était vide le jour de ma prise de possession. J’en avais réellement besoin et cette situation m’a causé énormément de problèmes. Je ne recommanderai pas vos services.
Nancy LTres bien reçus excellent service merci
Paulin LPersonal were super helpful and inviting.
Charles-Olivier HThe truck was not in good condition, the gas tank was empty and none of the ordered additional equipment was provided (dollys).
Jean RThe application was not working, did the pickup with a browser instead, then the credit card wasn't working, the fix was changing the miles then going back... Then the wasn't working for the return, used the browser instead. Then at the end, it was stuck in a verification loop. Then reloaded to find out my location wasn't on my account and not even in my past location. I just left the keys in the key box and left...
Patrick AHigher price than expected. Also had trouble with the mobile app.
Philippe DL’ application pour les informations d’inspection du retour ne fonctionnait pas
Jean-Francois DGreat service !!
paolo bVery bad application to get key out of opening hours and reserved 24 blankets, but nothing was in the truck.
Sebastien DI reserved 2 trucks for the 18 of february morning at Boisbriand location. A lady called me on thursday 16 to say there was only one 20 feet truck available and offering a 15 feet truck instead. Not an option. She called back with getting a truck at Terrebonne and said the Terrebonne location was closed at 5 pm on friday for the week-end. Then she agreed to include a second day of rental without charges and extra milage to cover for the it. Well, guess what happened when we returned the trucks at the designated location, yes, I had to pay an extra +75$. That hurts. If you can fix that extra 75$, I would appreciate. Thanks
christian hBien content d’avoir loué chez Uhaul Bien servi au deux endroit Mais Terrebonne à la prise de possession vraiment impeccable tres responsable Merci pour cette location
Jean pThis was not the location I was meant to pick my truck up from. I was referred to this location after the location I had initially selected failed to prepare the 15’ box truck I had reserved. I drove 40km out of the city and away from the initial U-Haul location I had selected because of this. Your customer service staff was excellent in helping to resolve my problem. I nonetheless wasted hours driving in the car and far too much money that I had to spend based on the added kilometres and gas necessary by U-Hauls initial mistake. I fail to understand how a truck reserved 4 days in advance and paid for simply wasn’t prepared for pickup. What a disappointment. I’ll never use nor recommend this service again. Total waste of time and money. Unbelievably disappointed. I have no complaints to be made about the U-Haul location at 1341 Des Anglais, however the U-Haul location at 8101 Montreal-Toronto Blvd failed to provide any service whatsoever.
Sean GLady and all personal at reception were very kind and helpfull. Vehicule was extremely clean, i was impress. Thanks Gelinas & Fils Inc.
alain lmais nous avons ete a cet établissement car le lieu de ma reservation initiale aucun camion etait disponible de uhaul.. grosse deception pour service et en plus sur ma facture il y a des erreur que je tente de regler avec uhaul en gros la succursale gelinas nous a aidez du qu'elle pouvait mais pour uhaul en general tres decu
Marie-Eve DI paid for extra item and it wasn't in the truck when I get there and got no refund.
Louis-David JVery professionnal location, with friendly staff. No waiting, on-time service. I recommandé this place.
daniel cThe location was nowhere close to where I live. I had to drive more than 30 minutes to pick up the truck and I only learn the pick up location a few hours before we moved.
Julien AThe app doesn’t work properly. Using Safari instead of the app, why having an app then?
Simon MThe truck wasn't clean. I wouldn't normally mention it, but since I had issues with the gas, I think it's worth mentioning it was dirty (left over tim horton bag, wood dust, etc.) The real issue is that I filled the gas where it was and the person in charged said it wasn't. I took pictures before and after to show him and he still refused saying it was a hair lower than when I took it. I'm happy to provide pictures. Really didn't like how he handled it, from his tone to his carelessness.
marylse MSeul bémole pour la reservation via le cellulaire les instructions pour compléter le formulaire pour avoir acces au camion sontben anglais j
Kévin HI was suppose to take truck in Montreal. On thursday, someone told me there no truck for me in Montreal. There is one in Terrebonne, which is 20 miles north of Montreal. I hope it was the last time I rent a Uhaul truck.
LOUIS DGood
SuryaKumar DBon service merci
Dany FThe only problem was that the truck was covered in snow and I had to remove it with a lot of difficulties, not having proper tools to do it. In the instructions, it indicated that the equipment number was on the front of the truck, but it was in the back, so I spent a lot of time looking for it. The rest was fine.
Éric CNous avons laissé la clé dans la boite à clé. Celle-ci était bien à la vue et accessible.
CAROLINE WLes camions sont vieux
robert leverything was done good, impeccable service.
alain eVery nice personels Wowwww 🤩
PASCAL AThe truck was dusty in thé cabine and have not been clean for a while. You can do better.
Dominique GNouvel emplacement plus près de chez moi. Service courtois impeccable. Merci !
Robert TGas level was less than half full Windshield was dirty
George SI wasted 40minutes in the parking lot, because the app and website didnt want to register the face picture. Luckily I was able to rush what I had to do and drop it maybe 2minutes before the end.
Maxime BC'était Parfait, merci encore
Michel DAucune suggestion
ANTONIO G