Customer Reviews for Gellars Svc Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gellars Svc Station

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Scotty M.
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Customer did not leave a comment.

PETER C.
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Since I ordered the truck at Woodside on 9/29/20, I asked if it were possible to have the truck brought from Jamaica to Woodside. They said that could not be done, even though the truck was to be used to empty two storage units at that same location. How can someone who does not know the Queens, NY area drive a 20 ft.truck and get around not using Parkways without getting lost on side streets? Shouldn't these issues be taken into consideration as a courtesy, and for the safety and convenience of the client?

Benjamin B.
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Have correct equipment in vehicle. Make sure vehicle is clean (there was sand inside and out of the vehicle)

Jeff M.
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Customer did not leave a comment.

Ian B.
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Customer did not leave a comment.

Maureen M.
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Very professional and helpful. Trucks are new and clean. Good prices and easy pickup/drop off location. Would definitely rent from this location again!

Gregory S.
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Great personable service, pickup was easy and quick.

TOM C.
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Customer did not leave a comment.

Diane J.
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Service was great

Elizabeth T.
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Excellent experience. Geller's was wonderful to deal with.

Thomas M.
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U-Haul's online system and mobile app work very poorly and need to be fixed. The Geller's were great, but they had a hard time with the process because the U-Haul system is so bad.

TOM G.
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All great and easy to deal with .

steven M.
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The mobile app took 3 times longer than what I usually spend going to the counter, 20 minutes to rent a truck after spending 20 minutes reserving the truck the prior day!

Dave H.
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They were great

M P.
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Customer did not leave a comment.

Robert D.
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Very simple and easy transaction

Jonathan W.
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The woman working at this location was very rude and I'm not sure why. Maybe she was having a bad day.

Gerald H.
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I used the self pick-up with my smart phone and found the process easy to follow and the pick-up and drop-off tutorials helpful. However, prior to the pick-up and rental process I had updated my profile with my credit card info and pictures of my license but still had to re-enter both the card info and pictures again at the site a second time. I was just wondering if that was my error or why the system did not pick-up the profile work I had done prior to the rental process. Overall the phone app was very well thought out. I also called your customer service and both the agents were very helpful when I needed a hand truck appliance dolly and to extend my rental return time.

John B.
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make your online / phone process easier and less time consuming

Paul M.
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Customer did not leave a comment.

John P.
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Very nice people.

Kedia C.
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Customer did not leave a comment.

Nicholas M.
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Brian S.
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Our experience was amazing!!

Stephen R.
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Lots of extra unexplained charges. There wasn't as much gas in the tank as what they said. Not 15/16 more like 3/4. Never go back to UHaul again.

JESSICA M.
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Customer did not leave a comment.

Jessica M.
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Jennifer P.
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Russell A.
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My Original reservation was from the Kingston MA location closer to my home. when I stopped by the day before to check out the equipment I realized that the trailer 16 x 12 was not there. I called and they told me it was not going to be available and deferred me to the one 800 U-Haul number. I was able to find the trailer at a different location in Plymouth on my own. I do understand there is a policy with regards to reservations but what I don't understand is why is there not even a warning or phone call closer to the date to let somebody know that the equipment is not available I do understand there is a policy with regards to reservations but what I don't understand is why is there is not even a warning / phone call closer to the date to let somebody know that the equipment is not available. After talking to the Kingston location I came to the realization that it was never going to be available even when I made the reservation. I don't understand the point of even making a reservation for something that's not going to be there. when you're planning a move there's a lot of variables and A reservation is something your customers should be able to count on. The equipment itself was excellent. The website was excellent.

Peyton B.
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Customer did not leave a comment.

Jessica T.
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I got to the location 15 mins early and the website told me I was at the wrong spot 5 times before I backed up 3 feet and then it worked. I followed the instructions, the truck was not easy to get to and there was mud all over the floor and someone's empty beverage left under the driver's seat. The website told me my key would be in compartment 1 and gave me the code. It opened, I then tried to use the key to start the truck and realized they gave me the wrong key. I called the service desk who then transfered me to another department. I waited probably 10 mins on hold before I decided to go back and check the lock box again. I noticed the 2nd compartment had the same code entered into it so I tried that one. It opened and it had the right key. At this point, I had been there for a half hour and 15 mins had been taken up out of my rental time. To top it all off, I had to drive over the curb to get the truck out of the lot because of where it was parked. I will never be using that location ever again.

Geoffrey S.
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Customer did not leave a comment.

Richard T.
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All went well.

Ingrid P.
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Gellars is great

Thomas M.
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On line app on smart phone would not work at Mountain City location. Spent over 40 minutes sitting on steps trying to access app for a Sunday return of a 26 footerr. Called dealer next day and they seemed to accept return with no further charges...

chris C.
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More lighting in the parking lot

Jeffrey H.
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nothing to be improved. Gellars rocks.

Derek C.
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The truck battery died 3 times while using this unit... I was billed extra miles because the 20' truck I reserved was broken down so I had to take a 15' and make extra trips!

David J.
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owner was much better customer relationship wise than when i rented from this site 4 years ago. in future would be more open to renting from this site

PAUL M.
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Customer did not leave a comment.

James L.
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Robert D.
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Michael R.
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Thomas W.
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Big drop off area . Easy return !!

Jawara L.
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Be clear about reservation pick up locations

Elizabeth H.
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Customer did not leave a comment.

Jeffrey H.
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no improvement possible. Gellar's is great.

Mary C.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

tom G.
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All great

Michael D.
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Customer did not leave a comment.

William W.
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The communication regarding the rental process, including the round trip versus one way options , was confusing. Furthermore, I was contacted by U-Haul 4 days after I returned the truck asking me where the truck was. I explained that I return the truck as instructed at the Kingston car wash Sunday afternoon. Furthermore, I received it over charge of $44.50 on August 9 six days after my rental. The charge was for an extra day. When I called the Kingston car wash To dispute the charge I was told by Andrew that he receives the truck in as being returned on time and didn't know why I was overcharged. He provided me with an 800 number which I called and got no resolution. I'm very disappointed with the experience I had with you all as a created unnecessary problems.

Joseph C.
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They are awesome., very helpful.

Peter G.
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Barbara was exceptional. She went out of her way to get a trailer for me on time and I really appreciate it. The whole team was very friendly easy to park my vehicle. They helped me load the trailer and , explained everything to me thanks very much.

tom G.
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Customer did not leave a comment.

Jeffrey S.
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Customer did not leave a comment.

EDWARD B.
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They were extremely helpful. Really knew their job, especially compared to personnel at the pick up location. Went out of their way to provide advice and assistance..

david W.
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Extremely helpful.

mike M.
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very professional

david D.
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If they Treat all customers the way they treated me, U haul will be in business forever. Great Customer service, GOOD EQUIPMENT, Reasonable rates. What more can you ask for!!?? Take Care David

Gary P.
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Everyone working there was incredibly helpful and were willing to work with me as some of my plans changed. If I need to move again I will definitely be looking into using this location.

Lawrence P.
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Barbara was very helpful and made sure I selected some additional items to help make the trip a success (extra mileage, days, etc.).

Jill O.
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Customer did not leave a comment.

Walter W.
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William W.
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Great experience

Michael H.
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The remote online pick up and drop off feature didn't work as there was not sufficient cell phone service at this location. We picked up the truck after hours (1PM Saturday) but fortunately there was a worker who completed the pick up for us, otherwise we would have been out of luck which would have been extremely upsetting given the plans we had for the truck and the day. You should test the online feature at your locations to ensure they work properly.

maryellen S.
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Customer did not leave a comment.

Kathryn K.
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Customer did not leave a comment.

Hank B.
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Alex M.
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bernadette D.
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Customer did not leave a comment.

Jeff W.
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Customer did not leave a comment.

Micheal B.
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Customer did not leave a comment.

BRIAN S.
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Customer did not leave a comment.

TOMMIE H.
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Customer did not leave a comment.

FRAN K.
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Teresa H.
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Bill H.
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30 miles from where I would have liked to drop off.

william W.
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Customer did not leave a comment.

Mike L.
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Gellars is great!

Richard G.
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Customer did not leave a comment.

james B.
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Always great service!

ISRAEL T.
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Customer did not leave a comment.

Fred K.
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Customer did not leave a comment.

Otto I.
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Gellar's was amazing. Nice people, quick service. Highly recommend.

Brian E.
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Customer did not leave a comment.

Linda M.
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There was nobody available at this location when I drop the truck off.

Brendan O.
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Barbara needs better customer service skills I did a 24-7 pick up and a One way truck to wareham and her response was wareham isn't that far to return back here to Plymouth.

laura K.
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Customer did not leave a comment.

Brendan O.
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This location and warham storage location is the best in this area thank you very much

Joseph C.
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Customer did not leave a comment.

Elizabeth F.
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Customer did not leave a comment.

Young Y.
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The check out was very quick and accurate. The lady at the desk was fun yet professional. I highly recommend this location to everyone.

Marilyn D.
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Courtious, professional, fast service. Very helpful...definitely a great place to rent a truck/van.

brian P.
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Trailer was ready and clean!!! Easy process! Thanks again!!!!!

Joseph H.
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Customer did not leave a comment.

Albert J.
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Customer did not leave a comment.

Judith S.
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Great customer service

frances D.
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Barbara the best

Jessica C.
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Truck was in poor condition. Was not told they would be closed when I brought truck back. Was not told about to extreme number of additional fees. How does a 20 dollar uhaul add up to 120.

No reviews have been submitted for this location.

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