Customer Reviews for Gellars Svc Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gellars Svc Station

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Jessica T. on

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I got to the location 15 mins early and the website told me I was at the wrong spot 5 times before I backed up 3 feet and then it worked. I followed the instructions, the truck was not easy to get to and there was mud all over the floor and someone's empty beverage left under the driver's seat. The website told me my key would be in compartment 1 and gave me the code. It opened, I then tried to use the key to start the truck and realized they gave me the wrong key. I called the service desk who then transfered me to another department. I waited probably 10 mins on hold before I decided to go back and check the lock box again. I noticed the 2nd compartment had the same code entered into it so I tried that one. It opened and it had the right key. At this point, I had been there for a half hour and 15 mins had been taken up out of my rental time. To top it all off, I had to drive over the curb to get the truck out of the lot because of where it was parked. I will never be using that location ever again.

Geoffrey S. on

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Customer did not leave a comment.

Richard T. on

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All went well.

Ingrid P. on

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Gellars is great

Thomas M. on

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On line app on smart phone would not work at Mountain City location. Spent over 40 minutes sitting on steps trying to access app for a Sunday return of a 26 footerr. Called dealer next day and they seemed to accept return with no further charges...

chris C. on

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More lighting in the parking lot

Jeffrey H. on

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nothing to be improved. Gellars rocks.

Derek C. on

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The truck battery died 3 times while using this unit... I was billed extra miles because the 20' truck I reserved was broken down so I had to take a 15' and make extra trips!

David J. on

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owner was much better customer relationship wise than when i rented from this site 4 years ago. in future would be more open to renting from this site

PAUL M. on

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James L. on

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Robert D. on

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Michael R. on

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Thomas W. on

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Big drop off area . Easy return !!

Jawara L. on

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Be clear about reservation pick up locations

Elizabeth H. on

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Jeffrey H. on

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no improvement possible. Gellar's is great.

Mary C. on

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James L. on

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tom G. on

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All great

Michael D. on

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William W. on

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The communication regarding the rental process, including the round trip versus one way options , was confusing. Furthermore, I was contacted by U-Haul 4 days after I returned the truck asking me where the truck was. I explained that I return the truck as instructed at the Kingston car wash Sunday afternoon. Furthermore, I received it over charge of $44.50 on August 9 six days after my rental. The charge was for an extra day. When I called the Kingston car wash To dispute the charge I was told by Andrew that he receives the truck in as being returned on time and didn’t know why I was overcharged. He provided me with an 800 number which I called and got no resolution. I’m very disappointed with the experience I had with you all as a created unnecessary problems.

Joseph C. on

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They are awesome., very helpful.

Peter G. on

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Barbara was exceptional. She went out of her way to get a trailer for me on time and I really appreciate it. The whole team was very friendly easy to park my vehicle. They helped me load the trailer and , explained everything to me thanks very much.

tom G. on

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Jeffrey S. on

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EDWARD B. on

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They were extremely helpful. Really knew their job, especially compared to personnel at the pick up location. Went out of their way to provide advice and assistance..

david W. on

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Extremely helpful.

mike M. on

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very professional

david D. on

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If they Treat all customers the way they treated me, U haul will be in business forever. Great Customer service, GOOD EQUIPMENT, Reasonable rates. What more can you ask for!!?? Take Care David

Gary P. on

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Everyone working there was incredibly helpful and were willing to work with me as some of my plans changed. If I need to move again I will definitely be looking into using this location.

Lawrence P. on

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Barbara was very helpful and made sure I selected some additional items to help make the trip a success (extra mileage, days, etc.).