I was stopped by the police claiming a stolen uhaul trailer. They held me up for over an hour while they question me about the trailer despite showing the contract. It was not the rental location fault but what the heck is going on with the uhaul records.
Jesus E
Customer Reviews for Gem Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I forgot the gentleman’s name who helped me check out in the morning, but he was VERY helpful and made sure I understood all fees before and after the rental. He’s the first U-Haul representative to be clear and thorough.
Breanna THe was really nice to us and made us feel like we were special ...it was all a rouse! The truck ran great, but after about 1 day the deodorizer wore off and he had given us a truck that had been smoked in! I had a headache the entire rental period and it made my asthma flair up!
David ESalesman very nice
amy cThis location specifically is helpful I keep going back even if it’s furthest becauce the service i keep receiving is worth every buck the experience and treatment you receive and there’s lot of equipment available to choose from.
Christian AExcelente atención y muy buenos equipos
Santino MMaybe more air-conditioning in the office. Staff there was excellent. Facility had plenty of truck options. Staff went above and beyond making me a reservation at another U-Haul facility that had a car dolly.
robert cKeep it more cleane and install mobile phone holders with charger connection plus provide pad locks to lock.
ram vThe Staff was very friendly and helped me check out even after they had closed an hour earlier that day. Would recommend Gem Motors to anyone int he Humble area looking for a Uhaul
Nathan BThe only bad experience was that I had my reservation at a different location but they were closed when I got there making me scramble to find another location otherwise everything was great
Abraham CThankful for Sadar. He was courteous, polite, and helpful. Will most definitely use this location again. Everyone needs a U-Haul sometimes!
Roland SI appreciated the welcome when I walked into the office and said please have a seat while I finish up with this customer. once the customer had left I was their full attention and the checkout went very smoothly. since I have pre registered on line it only took a few minutes to finish up. very helpful and kind. thank you
JAMES RThe Uhaul representative was very courteous and accommodating would definitely use your services when needed in the future!
Tiffany WExelente atencion y puntualidad
Angel CThe Gem Motors team was great! I made a Uhaul reservation the night before and arrived with no problems. I rented a 6x12 trailer and dropped off the same day. The trailer was in good condition and I have zero complaints. I will definitely use both Uhaul and the Gem Motor team again.
Richard HAmazing customer service. I appreciate this team at the Gem Motors Uhaul in Humble. We were able to focus on our move and family due to their dedication to amazing customer interaction. Thank you!
Jessen DThere must have been a hole in the roof because It rained on my way to my destination. When we unloaded the truck, boxes that where towards the front were drenched. They opened on time and where extremely friendly and quick to check me in and get me on the road. I Would definitely recommend them!
Richard LMy entire experience with this rental was exceptional. The gentlemen at the location was very courteous, efficient, and the trailer was perfect for the job.
Albert PProfessional and quick, courteous, and very helpful
ALLEN LHave a moving truck with no broken mirrors
CODY BThis is the best location to rent a uhaul. Awesome customer service and they are happy to greet you. If only more businesses ran this good. Thanks for having the best customer service!
Jason SThe crew at this location was the most helpful, kind, attentive, and thorough!
Colin CPrompt service and great customer care!
Justin CGreat experience without any issues.
Michelle WVery helpful
George Cdriver's side door didn't close well
Andrew SI've used this location multiple times and they've always made the process easy and headache-free.
Ryan Wexpensive
Madison HVehicle was great...I was even surprised at how little gas consumtion there was (10' truck). The staff was courtious and very helpful in explaining charges. Can't ask for much more.
CHRIS BThe gentleman at this location was very courteous, and efficient. This rental experience was flawless.
ALBERT PAll of their trucks drove like shit. All need wheel , alignments, rotate balance and probably new suspension. First truck given to me was shaking and jumping up and down. Come to find out all of them were like that. Also no appliance dolly’s. Very expensive for a very poor maintained vehicle. They had over 2 weeks to get me a good one and it drove like shit for my whole trip. Wasn’t happy but nothing I could do as I was scheduled to move that day. Service your vehicle as THEY ARE NOT SAFE FOR THE ROAD.
MARC RY'all need to do something to adjust that mileage because it don't make no debt sense how high the mileage is raise the price of the rental on the truck cuz that mileage kills it I wanted to rent again but I didn't because of the mileage
Freda BThe location printed out on my order for return was Humble Like-New Auto. When I got there they said "Uhaul" switched the delivery location to GEM Motors - they obviously didn't want to get off their ass to receive a 5X8 trailer. GEM motors was very prompt and helpful when I got there. However, the experience with Humble Like-New Auto soured my whole rental experience (it was a pain backing up out of this location). I recommend you get rid of the Humble Lie-new (typo to lie from like but appropriate so I left it in) Auto location. Especially since there is a great location (GEM motors) just down the street.
WILLIAM WI can just say everything was great. Thank you
BENJAMIN TTodo está en excelente forma
PEDRO LOn time had the truck and it was for a great price.
MONIQUE MSuper nice guy!! Has everything ready for u when u walk in!
Angel Ygreat people, great service, and I've used this location for years.
RONALD MAwesome
ADRIAN RVery small location and no parking
RONALD MI always have a great experience at GEM MOTORS! The service is consistently excellent, the staff is friendly and accommodating, and the vehicles are always clean and well-maintained. They have a big fleet selection, which makes it easy to find exactly what I need every time. This is my go-to U-Haul location and I highly recommend them to anyone looking for reliable rentals and great customer service.
AMANDA VGreat customer service
JESSIE BAgain, great service.
ANTONIO GGreat customer service every time!!
ALEX SSome locations have been closed and still show on Waze. If you have to pay waze to update to remove locations please keep that current.
JOHN BVery nice people.
Bruce GNice guy
MICHAEL OThe two gentlemen who helped me were kind, swift, knowledgeable and most of all professional. The entire situation just worked out perfectly. I purchased a mattress from the company next door, my car wasn’t big enough to carry the mattress home so I went next door to U-HAUL, rented the perfect sized truck, got my mattress home and then returned the truck. It’s the perfect setup. Otherwise I would have had to wait until 6pm to have my mattress delivered. My overall experience was literally perfect.
JAZZMEN JThey charge me twice for my rental, still trying to get my money back.
Raul LCustomer service was fantastic all the way through our experience with this rental!
ROBERT AMake sure that they are fully aware of how the charges are going to be process.
THERESA DGreat communication and a pleasure to deal with. I will be definitely using this location again.
SCOTT DVery professional. Great customer service.
TIENEESHIA WEverything was great. It’s nothing to improve it.
ANNA BThe keys are returned , and in regular condition
JERMAINE JThe guy was great!!
MONA BHave the appropriate equipment to match the size of the truck.
CONNIE JFriendly and prompt. Everything was communicated clearly and they made my rental simple and easy.
KEITH F