Customer Reviews for Gem Motors
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff was fast, courteous and welcoming. He explained everything in detail. Definitely coming here for my next trip.

Rating:

5.0

Excellent service

Rating:

5.0

The Owner Steven was absolutely wonderful! He made renting the Truck & Appliance Dolly so easy! He treated us very well. He is very kindhearted and highly professional. He is very patient. He will be willing to help you transition into making your Rental Agreement longer, if you need your Rental Truck longer. Steven is a great business Man. He gave us excellent Customer Service. I will definitely refer Clients to Steven.

Rating:

5.0

Quick and easy rental

Rating:

5.0

Incredible level of service! Professional, personable, and flexible. I will not use any other location despite having many local choices!

Rating:

5.0

Very nice & flexible staff

Rating:

4.0

Nothing, owner was flexible and let me upgrade to a bigger size.

Rating:

5.0

The only thing that I didn't like was the push to purchase insurance. My auto policy along with my blanket policy already covers the equipment. There was a "scare" tactic threatening an immediate payment of up to $10,000.00 should anything happen to the equipment. This was particularly offensive since most auto policies cover this kind or rental. You should consider eliminating this part of your rental agreement.

Rating:

5.0

Steven was so kind, and great to work with. Will recommend to others.

Rating:

5.0

Great service

Rating:

5.0

great service!!!

Rating:

5.0

Ownership was outstanding and I give him 5 starts.

Rating:

3.0

no personnel present

Rating:

5.0

Not a thing…. They were fantastic!

Rating:

4.0

Location was perfect, the manage was great and he handled the three of us in line as quick as possible.

Rating:

5.0

Great customer service! I was able to get a truck last minute and on a Sunday as well! Truck was very clean and in great mechanical condition! We will use this service again for future moves!

Rating:

4.0

Need additional trucks and personnel.

Rating:

5.0

💯 lo recomiendo

Rating:

3.0

The truck was extremely loud and revved high before kicking into the next gear. During the gear shift it made a sound like a car horn. The first couple of times I thought someone was honking at me before I realized it was the transmission. I took a picture of the fuel gauge at drop off and it looked like half a tank to me but I was still charged for 3 gallons of fuel.

Rating:

5.0

It was a excellent place and the customer service was above and beyond!

Rating:

5.0

Steven was incredibly helpful. He took the time to make sure that everything was loaded correctly and the service didn’t end there, he took two FaceTime calls from us once we were on the road when we thought something might be wrong. Great customer service!

Rating:

5.0

Once I found the correct dealer everything went well!

Rating:

1.0

He added insurance I did not want any insurance

Rating:

5.0

Yes I would definitely recommend this location he was very easy to work with and he was very helpful! He made experience very easy..

Rating:

5.0

The manager was very helpful and accommodating. He helped us every step of the way and offered advice. There were some things that we didn't need after speaking with him and then some things he offered which proved very helpful. His friendly demeanor through the entire process was refreshing. He covered the contract in a friendly way. He also helped us examine the truck and the trailer for towing the car. He made sure we understood everything properly.

Rating:

5.0

Nothing. Staff was friendly and accommodating. Asked if i needed additional items and made sure I was satisfied

Rating:

5.0

Nothing really you guys are doing a phenomenal job, thanks

Rating:

5.0

Thank you for the excellent customer service. I have been very happy every time I have rented from this location. Very professional and friendly.

Rating:

5.0

Customer service was excellent. Rental was done so quick. I highly recommend this U-Haul! Thank you guess . Pick up and delivery was so easy!

Rating:

5.0

Great service

Rating:

5.0

Everything was good

Rating:

4.0

Great service!

Rating:

4.0

She was very nice and polite

Rating:

5.0

You should be clear about where the key should be found when picking up after hours. This was an alternative pickup location because the original location had the wrong key for the truck. The yard smelled horrible with dog feces all over. I’ll NEVER go back to that location in kingwood again.

Rating:

4.0

Needed some equipment and was not available.

Rating:

5.0

Great customer service

Rating:

5.0

All Good-mini box was a gas hog though. 10 mi. gal.

Rating:

5.0

I was changed extra at drop off, I want a refund

Rating:

4.0

The customer service was great

Rating:

5.0

Excellent customer service! Vehicle was well maintained. Owner was knowledgeable and friendly

Rating:

3.0

The attendent could have been more friendly.

Rating:

5.0

I will definitely use this location again

Rating:

5.0

Excellent customer service

Rating:

5.0

It was a great experience. No recommendations.