Customer Reviews for Gem Supply Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gem Supply Company

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Gregory B. on

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The gentleman who actually runs the business was very polite and helpful. My only complaint is that I asked for a 10 foot truck because I knew the place I was moving to had a very narrow parking lot. I was "upgraded" to a 15 foot truck. This would have been great if I didn't request a specific size truck to complete a specific task. Again, the gentleman I interacted with was nothing but polite and helpful and I understand this probably wasn't his fault.

Ann R. on

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Elliott H. on

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LUCILLE U. on

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A friendly, professional location with nice trucks and amazing customer service!

Gustavo M. on

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Jeff W. on

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Nothing

Bobby G. on

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John G. on

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Ada E. on

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Kim A. on

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Catherine A. on

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Melanie H. on

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Poor guy was swamped. The first location we went to, 308 N Rome in Tampa appeared abandoned.

sandra S. on

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Alexander M. on

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George L. on

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Toby M. on

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People were helpful and fast. Place is small and easy to miss. Not a lot of vehicles.

TIFFANY R. on

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DIANE B. on

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Larry J. on

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Awesome svc

Lou H. on

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Esmeralda C. on

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Shih chang C. on

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Jeffrey G. on

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Rui P. on

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Eboni S. on

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Tammy S. on

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Tracie P. on

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Curtis E. on

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Seyed Mehdi M. on

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abbie H. on

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Horrible customer service. I was double charged when a man asked for my cc info over the phone. Very unprofessional and when i mentioned my concerns he told me “i dont care”. Ridiculous. Ive always used uhaul, never again. Ill use penske from now on after the worst customer service ever. I deserve atleast a refund. Appauling. His Name is ken de lorge from himes location. So upset.

Michael K. on

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Very easy local pick up and drop off. Nice clean late model truck. Exactly why I use uhaul. Thank you

Paul B. on

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Blanca D. on

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Jason C. on

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Great customer service. The transaction was easy and all charges were accurate. I had originally requested a dolly but forgot to make sure it was in the truck, and it wasn’t. I called and left a message. Within minutes, my call was returned and the charge was removed from my rental fees.

Katty F. on

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Fantastic customer service

Jenelle R. on

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Eduardo I. on

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I request for a dolly and never got it, nobody notified before pick up.

Christeon G. on

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Lisette A. on

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Larry F. on

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Drop off location merely adequate. Limited parking. Doesn't open until 9 AM, had to wait a half hour for someone to show up. Did manage to find a spot to drop the trailer, unhooked it myself, waited for someone to show up and give me a receipt. Adequate but in sharp contrast to the excellent service at pick up location.

Joe D. on

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Easy to find and accessible in a city I knew nothing about.

DEBORAH P. on

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I intended to only need the truck for three hours but that was unrealistic. I called the location and he extended my use time easily. I totally needed that.

AGUSTIN B. on

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Good services thank you for all atention

APRIL E. on

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Wonderful!

vivian B. on

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Paul M. on

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Lashandra S. on

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Have a better variety of trucks /or Trailers at this location.

Patricia S. on

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my experience was great. Helpful, kind, clean and friendly. Thank you very much. I will be using UHaul again at the end of the month in the Baltimore area and I hope that it is as positive.

michael K. on

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Robert Q. on

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Thank you ! All went well. Appreciate everything.

FUNDY ALBERTO C. on

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beth H. on

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We were taken care of by the business owner Ken. He was professional and a pleasure to work with.

Larry W. on

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CHIQUITA W. on

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Have the option to use cash instead of debit or credit card

Vanessa S. on

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Philip G. on

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The gentleman running the store was excellent, and I have rented several U-hauls and never had someone as polite and helpful as him.

Rachel Y. on

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kathy K. on

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Location and personnel were great, but the software took forever to upload info and didn't have any of the info I did from the "express online check-in".

Albert G. on

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Great service over the phone and at the site. I real pleasure to do business with. Can't think of any improvements.

Anita H. on

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Unprofessional services.

Andrew W. on

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We only drove 8 miles with the car since it was a close move. Get a bill stating that we are being charged $85 for a corner cap that we never hit on anything. Nobody did an inspection of the truck when we picked up OR dropped off. We have called UHaul MULTIPLE times to file complaints and they sent us to their insurance rep who we also called and they said they do not even handle these items. I will NEVER use them again, how can you charge someone for items you never even inspected? How can you do business when you do not return voicemails that we have left multiple times. What a crappy company. Use anyone else

kaye G. on

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Trucks are in bad shape. .but okay for just a local rental. Computer system was down and owner could not give me any answers on what money is due.

ROBERTO S. on

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whittier P. on

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Dropped off truck after hours and placed key and contract in drop box slot. I did not go inside, the location was closed at time of drop off. The lot and location were easy to find, no problems.

tonya S. on

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Emma L. on

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The lady was very nice

Debra D. on

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yasir A. on

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Carlos M. on

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Zohair B. on

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brian C. on

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Great experience with Ken.

Benjamin G. on

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Lorinda P. on

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Ken is great. I called the day before because of questions I had on the UHaul online site, he helped me and made sure my reservation was there and a truck would be there (I've had issues w/ this at other locations in the past). When I got there, everything went smoothly, and Ken was great. I highly recommend Ken and this location.

Jennifer H. on

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The uhaul reservation system was not allowing the rep at the store to complete the paperwork necessary before handing over the keys. After 45 minutes of the rep getting kicked out of the system I was finally able to get the truck. The guy at this location tried to be very accommodating given the circumstances since he knew I had to meet movers at a specific time. U-haul needs to get their system working better! I even filled in information before arriving because it was supposed to speed up the check-in process. The location was fine and I would recommend that but I'm reluctant to recommend U-Haul after the slow check-in.

Geri S. on

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scott N. on

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Great job!!

Scot A. on

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William W. on

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Location not upgraded, but the service from Ken was excellent

JOE W. on

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N/a

SARAH A. on

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GARY G. on

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I did not get invoice for final cost. Please e-mail me final charges. Thank you

KIMBERLEY B. on

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ALLIE M. on

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PAUL S. on

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KERI C. on

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The man who processed my transaction was awesome! Greeted me as soon as I walked in and had me out the door with my uhaul in less than 10 minutes. Definitely will use this location again!

Sonja M. on

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DENISE D. on

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It was absolutely easy and the gentleman who assisted me was very friendly. It definitely made my move a lot easier

GLORIA H. on

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Sarah S. on

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LUCINDA H. on

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RORY W. on

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Lindsey B. on

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PATRICIA J. on

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24 hour drop off was convenient- just dropped the key in the box.

JOANNE K. on

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CASEY B. on

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MATTHEW C. on

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TERRY M. on

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EDWIN O. on

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Angela P. on

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Convenient, friendly, and exactly as expected.

YOLANDA C. on

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Very good service!