From scheduling and pickup to delivery, everyone I dealt with—Cary, Nolan, and Sam, as well as the call center staff—was absolutely awesome. They were helpful, knowledgeable, polite, patient, and professional throughout the entire process. It was truly a pleasure, and they made this a great experience from start to finish. They all deserve a raise and a bonus! If I owned a business, I would hire every one of them without hesitation. My concerns have nothing to do with the excellent employees who assisted me. However, I would like to bring an accessibility issue to the attention of corporate. U-Haul should consider providing more accommodations for customers with mobility challenges, particularly when it comes to getting in and out of the trucks. A simple step stool or similar aid could make a significant difference. I am fully approved and licensed to drive, and I presented my valid driver's license as required. Please remember that someone may appear perfectly fine on the outside, but you never know the health challenges they may be facing every day. Another concern is accessibility for wheelchairs and mobility equipment. I was fortunate that the 15-foot truck I rented had a ramp, but the 10-foot truck did not. Accessibility features should be more consistently available across your fleet. U-Haul has an opportunity to be more accommodating to customers with disabilities and mobility limitations, and I hope this feedback reaches the appropriate department for consideration. Thank you again to Cary, Nolan, Sam, and the call center team for their outstanding service. They represented your company exceptionally well. Have a wonderful day! P.S. If you ever need someone to drive a truck up to 15 feet, feel free to give me a call
Linda H
Kennedys Finest Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Terrible place. I requested the truck the day before the move 7:30. I hired movers to be at my place at 8. I didnt get the truck until 9 because whomever didn't click the button to check in. So i lost 150 right off the bat. Next, there was almost no fuel. AND I was charged WAY more than I should have been. Never again.
CHADERICK WHave a better parking set up. Truck was parked in a narrow spot between a car and a pole. Staff was nice and assisted in getting the vehicle out and back in the spot
Erik AVery professional interaction. Thank you!
David JSteering column was a bit soft and uncomfortable. Everything else was great!
Matt P