Need new locks put on the lockboxes. They are rusted and do not open when entering the combination. Had a lot of troubles with pickup.Mark C.
Customer Reviews for Genesee Liquor And Tobacco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disaster of a process to get vehicle. A lot of wasted time doing â€œpre-check insâ€ and registering. What could have taken 2 minutes with location verifying my identity took over 30 minutes doing to in a location with bad wifi. Clerks provided zero help whatsoever, just said go on the app and figure it out. Never again.James M.
Customer did not leave a comment.Jackson S.
Fix your app had nothing but problems pick it up and return in it!!!Mark W.
Genesee Liquor And Tobacco is new to the U-Haul game and didn't even know how to navigate the app to check in the vehicle I rented. He ended up causing me to be charged an additional fee for gas.brian S.
Personal at location had trouble checking me outTimothy K.