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Rhonda R.
Customer Reviews for Genesee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield had to be cleaned. Truck needed windshield washer fluid. Wipers should be replaced some
Ed J.Norah was amazing! She went above and beyond. I've never rented a trailer before, and she explained everything very thoroughly and put me at ease.'
Lori B.Norah is super friendly and efficient. She takes the extra step to make the whole experience trouble free.
Pamela H.Norah was a delight to deal with. She turned an unpleasant situation (equipment not available at original location) into an outstanding experience. I will call HER first for future rentals
Dale L.Great counter service. Very helpful and professional.
Bill D.Nora, the rental agent, went above and beyond to accommodate my needs! She is by far the best rental agent I have ever encountered.
PAULA DORENE J.The uhaul app is very slow.
ELWIN H.Put the return key in a different location also it is not easy to park the uhauls at the site at all times.
ELWIN H.Customer service lady was great. Bless her soul.
shannon L.A Uhaul rep called me the day prior to inform me that the pickup location did not have the truck and trailer I requested and set me up with a new location. The new location didn't open until 10am, which put my day behind, as I already had loaders scheduled earlier. I called the new location to confirm pickup, only to be told they weren't sure if they had the truck and trailer and would need to check. When I arrived the next morning, the location opened a few minutes late and I was told the truck wasn't ready, as it hadn't been cleaned yet. The trailer was also not ready, as it was parked in a difficult location that I would I have to help get. The cab of the truck didn't get cleaned at all because I needed to get going. The original location I picked on Miller rd would have had the truck and trailer hooked up, clean, and ready to go prior to my pickup time. All of these delays ended up costing me money with professional loaders from Two Men and a Truck waiting with nothing to load.
Jonathan G.The lady in there is very rude, she was late had 3 people waiting when she finally opened. Not going there again!
Cathy M.Exhaust was very loud. The mobile experience was horrible, the service was interrupted numerous times. Taking pictures to download to a server was extremely difficult. I would not recommend this mobile service. I called the local Uhaul dealer and no one ever answered.
DJ J.Exahast had a leak and was loud told it was going in to get fixed this week
Brian E.Norah is great
Omar H.To be honest I don't have anything to recommend for improvements. Norah was awesome. I've had bad experiences with Uhaul plenty of other times and I've heard all these stories from other people about how bad their experience was but this must was not the case. She was very thorough respectful and helpful. If I ever need to rent anything I will most definitely returning to her location and if I know anybody looking for a good place to rent a U-Haul I will definitely send them there. Is a great asset to your company and I hope her pay reflects how Good she is at her job. Truly a pleasant experience. Just know that I very rarely give reviews if that says anything.
Ian R.Rented a truck on line, used the mobile pickup option, great experience
Stephanie M.Norah is great!
Omar H.The location was awesome and very helpful. The online system and follow up phone calls where poorly done, inaccurate and my reservation was missed up twice. I went out and bought my own trailer after my latest experience with Uhaul.
Jeff U.Great customer service
Norah W.Everything went smooth. Quick paperwork process and i was out with the trailer in less than 20 minutes. Easy drop off. Great service.
Jack W.Dirty truck and wrong size
Tayia D.The young lady who helped me was outstanding. She was very friendly and kind. I can't express how grateful I am for her awesomeness ??
Lavita T.Nora was amazing. She is a credit to your business. Keep hiring smart like her.
gregory T.Fast friendly woman working!
Shantaria M.Awesome service very nice
Dan B.I had an awesome experience with the location.. it was actually uhaul that I had an horrible experience with ... I was treated so poorly that I don't think I will ever use uhaul again...
Suzette L.Thank you, your help setting this move up went off without a hitch
William P.Nora is great, very nice and informative.
KIMBERLY G.The lady who assited me was the best ever couldnt b more happy with the help.
James M.U-Haul's on line system is not an easy use and the amount of hoops a customer has to jump through seems overkill. If National rental cars can do a easy pick up why can't U-Haul.
Robert C.Tina is amazing! I love her flowers by the building.
Corey M.I could not get the windshield wipers to work. The gear shift stuck.
David R.Is the drop-off personnel was great to work with good truck
Thomas S.Great job easy drop-off she does good work
Tom S.