They were so nice and helpful, and made the whole process simple. Their customer service was above and beyond even my high expectations and I will recommend them to anyone who needs a rental. Thanks again!
Dianna B
Customer Reviews for Genesis Design Build Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to speak to a district manager about this rental and issues with the truck as well as the rental of the dollies. To me issues with this rental.
Sarah MFriendly staff. Great service.
Lawrence PI've really don't see anything that would actually improve this location. From the 1st day I started running a trailer for this location. I've had nothing but great service. My equipment. Is always clean. They are prompt and very friendly. I enjoy being greeted with a smile. And Friendly conversations. Keep doing what you do.🙂
William KReserved at one location but had to drive an hour further to get my trailer. Signed a contract to drop it in one location but got a text to take it to a different location in a different town . The whole process is very confusing. I bought a trailer to finish move.
Rick MMake sure the price is what was first told by customer service personnel over the phone and not be different when you get to the vendor location by almost 50% more from the original price that was quoted over the phone.
Reginald DThank you.
Kelvin KGreat customer service I'll do business with them again if I have too..
Jessica MThe couple that run this facility are always friendly, courteous and professional. The facility is is doctor office clean.
Stephen OGreat, convenient friendly & helpful. Would use again.
Willis ROwners very helpful and nice to work with.
Lawrence PThis was the first time I ever rented from this location, I was thoroughly impressed with the owners of this location. Would highly recommend renting from them. Very nice people and a clean location.
William KGreat customer service very helpful
Marie MGreat customer service and very helpful
Marie MVery nice owners, premises beautiful and comfortable and welcoming. The best UHaul experience I’ve ever had!!
carol sThe left ramp was stuck inside trailer. Customer service terrible. Ended up repairing the trailer ramp myself.
PATRICK AThe employees were very nice and helpful. I will use this location for any future needs.
Rory RThe two owners were extremely kind and helpful. They even made accommodations for me on a Sunday. I would absolutely rent from this location again, in fact, I’ll try to only rent from there in the future
Chris GWay too expensive than I figured. The $19.99 per day is VERY misleading!!! My bill was $154 for 27 hours!!! I traveled 82 miles.
joy gGreat experience.
Jack MVery happy with the service, even though I threw a few curveballs, they delivered. I was particularly impressed by Scott Miller. He was very cordial and helpful.
Colleen OI reserved a small 8' x 6' trailer, 12 blankets and 1 dolly. They only had the 8' x 6' trailer. Said that someone else took all the blankets and dollys.
Robert LThis location was a savior. The original pick up location which I had reserved online a week in advance was closed during scheduled business and pick up hours. Fortunately- after way too much effort as a customer I got a solid phone rep to find the location and happened to have what I needed.
Dan AOn the day of pickup, the personnel at this location were very helpful and everything went smoothly. The only issue I have with this particular location is that nobody was available to answer the phone the entire day prior to pickup. I kept calling to confirm that my equipment would be ready and available the next morning, but nobody was picking up the phones, nor did anyone call me back after leaving a voicemail.
Stephen MKeep pets out of the business
wayne uVery nice people. Great experience!!!
Patricia NThey were amazing starr to finish!!! I wish I had found them sooner. Amazing customer service, extremely fast professional service, and immaculate equipment!!!! AMAZING AMAZING AMAZING!!!!!
Elizabeth RVery impressed by the UHaul team.
Caroline MThe staff was very friendly and helpful. The truck was clean and ready to go.
Alexander GShe was so sweet understanding and waited… Thanks again
Yoshiayo CThese are good folks. Worked with me on everything I needed. Would highly recommend
hugh sVery nice people.
kyle nBETTER HOOKUP INSTRUCTIONS;
james wLaura and her husband that work at this U-Haul were so helpful such at stressful time. they made everything so easy for us and went above and beyond. I highly recommend this U-Haul..
Joseph SThey were fast and very nice to me
Austin CThis was the 3rd location I was redirected to in the first 24 hrs. The last came after pick up time and was driving not reading text from uhaul.
Kendrick MNobody was there and I was not made aware of that at the point of rental, or after. Would have been nice to know that so I could have checked in online.
David PSo very helpful and kind!
SHERRI MKeep doing what you’re doing being friendly and clean equipment
Ernestine HTruck mechanic issues needs to be fixed
Dot LTo get me what I reserved. I reserved a 10ft truck they gave me a 26ft truck. It was too big. I couldn't get it into the area I needed so I was to unable to use the truck I paid for.
ROBERT R