Absolutely no recommendation at all to anyone. It was the poorest experience I’ve had with securing the key, with support through Chat or phone. We are 24 hours later and I still haven’t had an We are 24 hours later and I still haven’t had a response from Chat. Even the online process for securing the key was nothing but cumbersome. It’s the worst experience I’ve ever had with the securing equipment.
Karhy B
Customer Reviews for Genesis Trailers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours and was charged $20 for this “convenience”? Come on, seriously? I was 2 days early. Should I have waited until the next day? Pretty rude if you ask me. Seriously, this couldn’t have cost UHaul a penny more. If I had dropped it off during business hours the same person would have checked it in. Ridiculous. I am not happy to say the least.
Philip KThe process was friendly, smooth and simple, don’t think there’s a lot of room for improvement.
Michael MGreat customer service! Even though there were last minute changes everything went smoothly and timely.
Brian PGreat and personable customer service!
Brian PWe understand that this location has recently added UHaul to their business. They were very nice and went out of their way to make sure that they were following procedure and that our experience was a positive one.
DAVID D