I waited 45 minutes past my rental time for someone to show up at the business that was locked. Once renting and using the vehicle, it did not run as well as I was hoping. Since I had to wait to pick up the vehicle, I was unable to meet my deadline for timing and had to reserve the truck for another day, another $40 charge. At drop off I needed assistance and the woman present was not able to understand what I was saying and had to call her son, which I had to speak with on the phone for awhile and still did not fully resolve my issue. I should have just driver the extra 20 minutes and paid the extra mileage fees.
Jaymele F
Customer Reviews for Genntown Carryout
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly person helped us. Easy process!
ELIZABETH BEasy location, staff all friendly, location and equipment clean. Would rent from there again. Thanks!
Tammi HHard to find location using Google Maps. Need to add North to the address due to more than 1 location with same address. Site not easy to find from the road. Employee working did not know how to receive equipment or where to park it. She spoke very little English. Phone number listed and provided by UHaul was incorrect. Was advised this was only site near me by Uhaul that could accept a trailer rental, but the site didn't have a trailer jack to lift trailer off my vehicle (luckily brought mine from home just in case). No blocks to set trailer tongue on, or bracing for tires to prevent it from rolling. Very unsafe.
Amy HI was informed that I would receive a prorated discount if I returned it early but when I directly returned it I was actually charged for further miles and there was no deduction by returning it early.
MARK S