Easy drop off. The app was easy to close for the after hours drop off.
LANCE N
Customer Reviews for Georgen Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty, uhaul Management handled the issue
Ira JFriendly, fast process and easy payment and paperwork.
SANDRA KThe U-haul guy was there made thing real easy
Dan MAmazing people and experience
SHANE DGeorgen auto is a great place to do business with, easy to work with and delivers 100% as advertised
Brian HTruck was a little bit dirty but other than that was a good rental, staff was great when I forgot something in the truck
Ira JTook longer to pick up the truck than i thought it would.
Helen BVehicle being new wasn’t clean and had noise indicating issue with the vehicle had on grease on all four wheels coming from hub (Streaks), Vehicle needs cleaned 24/7 check in/out was no issues at all, no contact with staff at facility
Ira JNo issue with the pickup location. My original requested location for my reservation didn't have the 6x12 trailer I requested 10 days prior to my desired pickup date. U-Haul corporate representative informed a day before my rental that I would have to travel 30 miles instead of 3 miles to pickup my rental. I view this as poor online service and will definitely consider this in my next rental with U-Haul.
Larry PGeorgen Auto was easy to work with and pick up the rental from. When I inspected and found a concern with the trailer they rented me, they switched to the trailer of my preference with no hassle.
Dan VVery nice people to deal with
Jay RVery friendly and kind. John is a class act!
Bryan HMy attempt to reserve on line failed so I call 800 number. So told that the trailer at Manchester location was not available. Stopped at Georgeon at 3:45 which is 3:30 pickup time a day trailer was still there. They went out of there way to get trailer rented to me. They got my needs taken care of. Uhaul needs a better tracking system on availability.
Dan GThey were receptive to my complaints although they couldn’t do anything.
Sharon` SNothing to do with location: your app made pickup really difficult as it wouldn't find my location though I granted access. I ended up having to go to the website itself to pickup. This took 45 mins to figure out. Plus I ordered and paid for a dolly and blankets, but there were none in the truck.
MATHEW RGeorgen is always very helpful and kind
Angelina RQuick and easy return.
Travis BVery pleasant rental experience the clerk was quick and pleasant to deal with.
Matthew WNice enough.
Mike Myour app is awful. we sat there for 50 minutes trying to get logged in and get account verified. dropping off took 30 minutes. way too clunky not user friendly app. Not enough info provided ahead of time to do mobile check in
Robert SThe pleasant young lady told me to go ahead and hook onto a trailer and go. She would send someone to help me if I needed it. I didn't need help, but I was surprised they didn't want to verify that I was taking the correct trailer or record the serial number of the trailer that I took. I checked the lights before I left for my trip and all were working, but a half hour later we were pulled over for having no trailer lights. The fuse on my SUV had blown. I replaced the fuse and 100 ft. later it blew again. I wiggled wires under the trailer to determine where the problem was. I gobbed electrical tape around the wire to restrain it from moving and the lights worked for the rest of the night. The next day I drove in daylight. That night the fuse was again blown.
Robert WThe gentleman at Georgen Auto in Manchester Iowa was very rude to us. He was the most unprofessional person I have ever worked with. I will never rent from this location again and do not recommend anyone else rent from here. I defiantly would not take my vehicle here to have it worked on.
Timothy RThe truck was not cleaned off. I had to scrap the ice and snow off myself. There was food in the cab on the floor and soda cans. Cardboard across the front seats, too. And no gas in it. And my bill is wrong. Waiting on that to get fixed as well. 200.00 over charge.
Tina ANot at all the fault of the location but no place to review the online check in process. We took a photo of the gas gauge at exactly the same level it was when we picked it up, and we were still charged 8.50. Didn't contest it since it had been a long day and we just wanted to be done with it.
Karena WTHE ENCLOSED TRAILER HAD ONE SMALL INTER-RAIL YOU COULD NOT FASTEN A STRAP. THE FRONT AND THE OTHER SIDE RAIL YOU COULD FASTEN TIE-DOWN. THEN MY CARD GOT CHARGED TWICE THE TOTAL SO I HAD TO CONTACT GEORGEN AUTO.
Michael CYour customer service through the 800# is awful. Rude, would not listen to me, argumentative. The worst customer service I have had.
Carl HWent inside business to check on where to place truck and return keys. The person we spoke to was rude.
Thomas EEven though the reservation was made at one location, and that is not guaranteed, the location that you have to drive to, to pick up the truck should be open and accomodating. I had problems logging in to start with, that trickled down to all kinds of problems, starting with the location I made the reservations with.
Carol CExtremely frustrated that I reserved a trailer at a specific location online but had to travel 45 minutes to get the trailer at a different location. What is the purpose of reserving online weeks in advance if you can’t even get what you reserved where you reserved it? Added another level of stress on top of my already stressful move half way across the country.
Taylor CVery helpful and friendly.
Gregory SDrop off after hours was super easy and convenient!
Kevin WAn excellent experience. Nothing needs to change.
CHRIS WCustomer service was excellent. Very friendly and helpful.
Tom SThe only person who knew what was going on with rentals wasn't available. The person I finally talked to, once she hung up the phone and quit ignoring me barely knew that this location was a U-haul location. I had to explain that I was returning blankets several times before it soaked in.The second time I returned their was no one present.
Michael HTrain ppl how to use the tow dolly’s .
Dan FParking was tight.
John JWould b nice if this location was open earlier not at 9 most people renting items of this nature want to get up early and get on the road
KEVIN Wvery accommodating, didn't have one of the dollies I requested, promptly processed a refund. Great to deal with, highly recommend!
russ lOur drop off place was closed when we dropped the truck off
Neoma WUhaul was an absolute headache to get ahold of for a drop off location.
Kyle KNone very good people they also dobour auto repairs
michael BGreat helpful and friendly staff.
Dennis WEverything was great
Patrick CEverything went well...
OAKLEY BEasy drop off.
Mark AI have dropped here in the past and they are very nice here. Uhaul kept sending me emails that they wanted the trailer back sooner than my full time. Sending me emails that this location closed at 11:00 on Saturdays. Dropping it off before they opened was no problem, but dropping it off during hours would not work. This whole experience was about what was good for Uhaul and not me.
Daniel F