Everything was great!
DIANA C
Customer Reviews for Georgetown Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off and pick up location changed. Had to call to get price adjusted. Went little over the mileage and got charged
KATHERINE HExcellent customer service
Easley JVery nice customer service Drop truck off Saturday about 530 pm No issues thanks again
EARL CContinue
HENRY TBoth the pickup and drop-off locations were helpful and professional.
DANIEL RI was overcharged for fuel. When I checked in the person said fuel was 5/8 when the gas gauge showed the needle just shy of 3/4 which was where it was when I picked up the truck. I pointed this out. The clerk said too bad. She had closed the account and couldn’t do anything. So I was overcharged by $6.75. Not happy.
Nels TEverthing was perfect!!
Dana MThe business was closed and has very little parking. This has nothing to do with the location. However U-Haul changed my drop off location with no notification. I will never use U-Haul again.
MATTHEW R2nd or 3rd time in dealing with this center. Always a pleasure to do business here. The center is always clean and in order. Mgr. is always on top of things and very communicative! Luv it! Keep up the amazing work.
Jessica KThere were a few blankets in the back of the truck on the floor but they were water soaked could not use them
michael fFriendly and knowledgeable staff. In and out quickly!
Joseph Conline drop-off. Did not deal with personnel.
ANTHONY MFirst, it took 2 hours to get the key, when all I need it was the 4 digit code, and then I got a flat tire and it took roadside assistance over 3 hours for a 15 min job, when I tried to do it myself, the van didn't have the equipment necessary to change the tire myself, and on top of that, th3 guy that fixed the tire didnt do it the right way and I had a flat tire again, it was a nightmare
Arturo JThe experience was amazing
CHAMECA CIt was great being able to rent a truck the size we needed at the same location as our storage unit.
Heather DWendy was very helpful and courteous. Great customer service and great looking facility.
Catherine PAbove and beyond!!!
James SWhat about follow up with promises instead of just trying to get rid of the customer and charge them
Camilla VEverything was ok, not sure why I was charged a 25.00 cleaning fee especially considering I rented it for about an hour.
Timothy EStaff very helpful and positive
ANGELA JNeeded help getting the key Awesome otherwise
BRANDON HMy experience was stellar-I can’t think of anything they could have done better.
DONNA HWe dropped off via cellphone. The office was closed.
EASEY JWendy and Scott made sure our experience was top-notch! Great customer service!
APRIL CVehicles need detailing
Monica KDropped off truck before they were open.
HENRY RThe truck had trash, eye glasses that were left in the cab and really wasn't clean. It was adequate for the what we needed.
Stacey HIt was great, the service couldn't have been any better.
GREGORY SEasy hassle free experience. The rental rate was what they said it was going to be. No surprises! Will definitely use this location again if needed in the future.
Eric Jnothing; keep up the great work!! ^-^
Marissa SKind and switched on person at the desk who was very helpful in figuring out my ride home.
Lisa WI booked a cargo van online, but it wasn't available the day I needed it. This team worked with U-Haul and they got me a bigger truck for the same rate! I highly value that they knew I needed moving transportation that was time sensitive and came through with flying colors!! I would recommend Georgetown Self Storage and Kara Reichelt to ANYONE who needs storage or transportation for moving in the Sussex county area! They truly care about your needs!
Alicia TThe team at this location and the one in Millsboro were so friendly and accommodating. I would definitely recommend you to anyone.
Christine EExcelente servicio
Chico IFind a drop off closer to my destination. I had to drive an hour round trip just to drop off the truck.
Robert DNo improvement needed
Daniel WDropping off was very convenient and the lady was very nice and it went quick!
Mary GThe phone center DID NOT give me the address of the pickup site, nor did they give me time to get there. The 4 hour window began when I was still on the phone. The woman (Kara) at the pickup site was much more understanding. Some of the surcharges were also unnecessary.
Ken TThe only problem was dropping off on a holiday. I tried to use the online drop off instructions, but there was no wireless signal in this area. The staff did take care of everything the next day.
Sharon CStaff was a pleasure to work with. Equipment trailer exactly as needed. Highly recommend. Will rent again at this location.
Andrew WFriendly and efficient staff.
HARRIS CVan was clean, the girl that checked me in was friendly and helpful. I did have a low tire light on but it appeared to drive fine.
Lori MEverything was great. The employees were professional and courteous. The entire process was smooth. A world of difference from the clown over at the Millsboro location.
Timothy FI commend UHaul for helping to get my reserved cargo van to a location closer to my home. I had been upset when the location changed from my original request to one that was 40 minutes away instead of 12. UHaul kept in touch with me, clearly trying to make it happen. And you did. I am impressed with the effort and communication that made all of it a terrific experience. Shout out to Cassie (I believe that is her name?) at the Georgetown, DE location -- she was super. Thank you, UHaul! ~Susan Buchanan
Susan BCassie and Brandon were exceptional and professional. Great customer service experience.
Norbert VCustomer service was also excellent at Georgetown location.
Richard HMet at truck by employee; no waiting at all. He thanked me, took the keys and moved the truck immediately behind a fence. Very pleasant.
Lee NBill is super friendly and this location was easy to pick up and return the trailer I rented. I will definitely return.
April BI had no problems with the rental location, or the man who operates it, very nice guy, my problem is with U-haul itself, I used my debit card for this transaction, I noticed today, 2 weeks after my rental a charge on my card, when I called U-haul, they said the original charge had been declined on April 24th, she offered me the return of the late fee, because I said I was not notified that my card was declined, I called my bank they show no decline, or any attempt, I understand that is a fee that I owe, but to wait 2 weeks to process, then charge me a late fee, is not good business, and I will not be using U-haul in the future, which is sad for you, because this was my 6th rental in less than a year
SUSAN RThe U-Haul itself was great. I was very disappointed when I went to fill up the tank to 3/4 according to the chart provided to me. I filled it with a little bit less than the recommended amount, and when I turned the vehicle back on the fuel meter was Full. Felt like I got legally scammed after a hard day of moving. Godspeed to the person after me, enjoy that fuel.
Tyler R