Customer Reviews for Georgetown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Georgetown Self Storage

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Damon W. on

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Customer did not leave a comment.

Anthony L. on

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Everything was great EXCEPT your customer service is horrible. If I request a truck in Georgetown why would you change my reservation to Salisbury MD? The corporate site is terribly inaccurate and since the are has changed I have had nothing but issues. You guys need to get it together before I start using Penske again!

ROBERT E. on

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Great group, they went over and above expectations. Thank You!

TORI B. on

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The only thing I would suggest is maybe making sure the inside of the vehicles are at least dusted if nothing else. There was an excessive amount of dust inside the pick up truck.

barry S. on

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Customer did not leave a comment.

Tasha C. on

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The manager Alton was awesome. He was so very helpful when the UHaul app would not work and we were just sitting there not knowing what to do as this was a Sunday. I am giving this rating because of him. Go see Alton

bruce R. on

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Customer did not leave a comment.

Jadon B. on

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Quick/ Easy/ Effiecient! The man there is very courteous and considerate.

Judith P. on

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Friendly and efficient.

Dale S. on

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The location was too far away to return the vehicle

herbert E. on

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Customer did not leave a comment.

Georgetown S. on

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Great job, thanks.

Georgetown S. on

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Nothing. The Dearer is doing a great jon.

Georgetown S. on

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The staff is doing a great job.

Elizabeth F. on

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Great service!

George D. on

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Customer did not leave a comment.

Georgetown S. on

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The staff is doing a great job.

James G. on

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Always a great experience at this location.

david F. on

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Customer did not leave a comment.

Jerry C. on

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Fabulous customer service !!! Easy and convenient.

ROBERT H. on

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Not keep them hanging for two hours. The app doesnt work and gave away my truck! Then I was put on hold for 10 minutes.then sent to a Different location! I wasted 2 hours on the phone with U haul!!!! You guys suck!

Robert B. on

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Truck was clean and ready to go, great service at this location!

Ronald K. on

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Nice, explained how to get better gas mileage but turning off the tow / haul button - good experience

Danny S. on

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I had an appointment to pick-up at 12 PM at the Shell station on Dupont Highway. I was there a few minutes early and no one was able to check me out. The attendant did not know how and the person who could check me out would not be in till 1 PM. That was unacceptable. I had to call for a new location who could accommodate. I would not recommend anyone to use this facility except to purchase gas.It caused me to late for the move and inconvenienced the people who were going to help. As you can see with the survey above the person was very sorry and was very helpful in explaining using the truck. The person who switched my location was very helpful in helping me to get a truck at the earliest time possible to my original pick up time. The Shell station facility gets a failing grade.

Brian E. on

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No improvements necessary, great experience all the way thru!

Stefanie E. on

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Customer did not leave a comment.

Linda C. on

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We did not get the 20 foot truck weirdest had to take a 15 foot truck instead which did not fit all of our belongings. We now must rent a trailer at additional cost n headache to move the rest. Very very unsatisfied!!

James D. on

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The experience could not have been better. Everything was ready for us when we arrived. Everything was explained to us from amount of gas needed to be returned with, adjusting the mirrors etc and using the loading ramp.

Anthony C. on

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Customer did not leave a comment.

Kevin S. on

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Very professional and helpful! Highly recommend!

Heather K. on

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Only used for after hours drop off. No extraneous unexplained charges, which was my concern about after hours.

Deborah O. on

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Customer did not leave a comment.