Richard E.
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Customer Reviews for Georgetown Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Georgetown Self Storage
Chad S.
Nothing... went very well...
nelson E.
Concise information is all we need in order to avoid getting ripped
Paul D.
Great Service, Thank you!!!
Ellen R.
Nothing. Everything was great.
Stephen H.
Cancel the franchise with both of these locations, Millville and Millsboro DE.
Ellen B.
Charge customers what they were told from the beginning
Boytim M.
Well done!
John G.
pick up and drop off was quick and easy
Gary C.
I did not sign up online for safe move, Looks like the owner slipped it in whan I picked up the trailer, BE CAREFUL when renting from this location
Jessica C.
Open on time. I showed up for my 8:30 rental pickup. No one came to even open the location until after 9.
John R.
The van was clean and in good condition. Mr.Joseph was very helpful and accommodating. Would recommend this location and uhaul.
Brian j B.
1st time using uhaul, liked everything about it. Thanks!
Tiffany D.
Have more convenient drop off locations. Has to drive 20 miles to drop off location and it closed at 2 pm on a Saturday
Mike C.
All was great
Shawna S.
No complaints
Joel C.
I would just make sure it has gas in it. Tank was almost dry.
Maren M.
Drop off location was very close to our destination. We were able to drop off the truck after hours with no problem. You just have to follow the instructions on the after-hours drop off page that is sent to you on your phone and take a few pictures and fill out the questionnaire. That only took a few minutes and wasnt hard at all. You just have to make sure your location finder is turned on.
catherene P.
Nothing what so ever great hospitality.
david F.
4WD pickup trucks would be nice, but not a show stopper.
Tracy B.
The van was dirty in the driver side and the pass
Self S.
Nothing. The staff is doing a great job!!
Exinia H.
Excellent customer service from John.
Paula H.
Mobile drop off perfect location was great plenty of parking and easily accessible
Anthony L.
Everything was great EXCEPT your customer service is horrible. If I request a truck in Georgetown why would you change my reservation to Salisbury MD? The corporate site is terribly inaccurate and since the are has changed I have had nothing but issues. You guys need to get it together before I start using Penske again!
ROBERT E.
Great group, they went over and above expectations. Thank You!
TORI B.
The only thing I would suggest is maybe making sure the inside of the vehicles are at least dusted if nothing else. There was an excessive amount of dust inside the pick up truck.
Tasha C.
The manager Alton was awesome. He was so very helpful when the UHaul app would not work and we were just sitting there not knowing what to do as this was a Sunday. I am giving this rating because of him. Go see Alton
Jadon B.
Quick/ Easy/ Effiecient! The man there is very courteous and considerate.
Judith P.
Friendly and efficient.
Dale S.
The location was too far away to return the vehicle
Georgetown S.
Great job, thanks.
Georgetown S.
Nothing. The Dearer is doing a great jon.
Georgetown S.
The staff is doing a great job.
Elizabeth F.
Great service!
Georgetown S.
The staff is doing a great job.
James G.
Always a great experience at this location.
Jerry C.
Fabulous customer service !!! Easy and convenient.
ROBERT H.
Not keep them hanging for two hours. The app doesnt work and gave away my truck! Then I was put on hold for 10 minutes.then sent to a Different location! I wasted 2 hours on the phone with U haul!!!! You guys suck!
Robert B.
Truck was clean and ready to go, great service at this location!
Ronald K.
Nice, explained how to get better gas mileage but turning off the tow / haul button - good experience
Danny S.
I had an appointment to pick-up at 12 PM at the Shell station on Dupont Highway. I was there a few minutes early and no one was able to check me out. The attendant did not know how and the person who could check me out would not be in till 1 PM. That was unacceptable. I had to call for a new location who could accommodate. I would not recommend anyone to use this facility except to purchase gas.It caused me to late for the move and inconvenienced the people who were going to help. As you can see with the survey above the person was very sorry and was very helpful in explaining using the truck. The person who switched my location was very helpful in helping me to get a truck at the earliest time possible to my original pick up time. The Shell station facility gets a failing grade.
Brian E.
No improvements necessary, great experience all the way thru!
Linda C.
We did not get the 20 foot truck weirdest had to take a 15 foot truck instead which did not fit all of our belongings. We now must rent a trailer at additional cost n headache to move the rest. Very very unsatisfied!!
James D.
The experience could not have been better. Everything was ready for us when we arrived. Everything was explained to us from amount of gas needed to be returned with, adjusting the mirrors etc and using the loading ramp.
Kevin S.
Very professional and helpful! Highly recommend!
Heather K.
Only used for after hours drop off. No extraneous unexplained charges, which was my concern about after hours.
Jim B.
Customer service on the phone was excellent and information provided was very helpful. Truck was ready when we arrived and the entire process was smooth and easy!
ana R.
Everything was ok
Robert D.
Great rental experience. Will use again!
Joseph B.
Nothing...very good service
James G.
Outstanding, would use again.
David W.
Great customer service. Highly recomend.
Victory C.
George is THE BEST
Georgetown S.
Nothing, it was great doing business with the staff.
JOE N.
Nothing! Service was Excellent! Exceeded expectations!!
Charles F.
All good very friendlytreatment
Victory C.
George is top notch
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