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JOHN H
Customer Reviews for Georgetown Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff, easy pickup and drop off
DAVID WManager was extremely helpful. Start to finish pick up process was extremely efficient. Thank you for the great service. Dave
DAVID WNo staff working but the instructions were very clear
Linwood CI don’t know why you require pictures of vehicle, verification of gas gauge and mileage at pick up if it isn’t regarded when dropped off. Truck was relatively new and the brake lights were inconsistent. The gas gauge and mileage was incorrect and not corrected at drop off. The gas estimator was off at the end too! I put in the required amount and it ended up filling the tank!!
ELIZABETH AGreat Service as always - clean trucks - ready when we arrived
IAN IWas told the Georgetown location I was at wasnt correct! I had to drive to another location considered Georgetown.
PATRICIA WI can not think of anything to improve, both staff were helpful and knowledgeable. They were clear about equipment use and checked trailer hookup before letting me leave
STEVEN KEverything went well couldn’t have been better thanks for the kind service.
LEON WThe return of the equipment was soooooo easy!!!
CEDRIC CGreat service and pleasure to work with excellent service 😀 thank you
AMY MEverything was great!
DIANA CDrop off and pick up location changed. Had to call to get price adjusted. Went little over the mileage and got charged
KATHERINE HExcellent customer service
Easley JVery nice customer service Drop truck off Saturday about 530 pm No issues thanks again
EARL CContinue
HENRY TBoth the pickup and drop-off locations were helpful and professional.
DANIEL RI was overcharged for fuel. When I checked in the person said fuel was 5/8 when the gas gauge showed the needle just shy of 3/4 which was where it was when I picked up the truck. I pointed this out. The clerk said too bad. She had closed the account and couldn’t do anything. So I was overcharged by $6.75. Not happy.
Nels TEverthing was perfect!!
Dana MThe business was closed and has very little parking. This has nothing to do with the location. However U-Haul changed my drop off location with no notification. I will never use U-Haul again.
MATTHEW R2nd or 3rd time in dealing with this center. Always a pleasure to do business here. The center is always clean and in order. Mgr. is always on top of things and very communicative! Luv it! Keep up the amazing work.
Jessica KThere were a few blankets in the back of the truck on the floor but they were water soaked could not use them
michael fFriendly and knowledgeable staff. In and out quickly!
Joseph Conline drop-off. Did not deal with personnel.
ANTHONY MFirst, it took 2 hours to get the key, when all I need it was the 4 digit code, and then I got a flat tire and it took roadside assistance over 3 hours for a 15 min job, when I tried to do it myself, the van didn't have the equipment necessary to change the tire myself, and on top of that, th3 guy that fixed the tire didnt do it the right way and I had a flat tire again, it was a nightmare
Arturo JThe experience was amazing
CHAMECA CIt was great being able to rent a truck the size we needed at the same location as our storage unit.
Heather DWendy was very helpful and courteous. Great customer service and great looking facility.
Catherine PAbove and beyond!!!
James SWhat about follow up with promises instead of just trying to get rid of the customer and charge them
Camilla VEverything was ok, not sure why I was charged a 25.00 cleaning fee especially considering I rented it for about an hour.
Timothy EStaff very helpful and positive
ANGELA JNeeded help getting the key Awesome otherwise
BRANDON HMy experience was stellar-I can’t think of anything they could have done better.
DONNA HWe dropped off via cellphone. The office was closed.
EASEY JWendy and Scott made sure our experience was top-notch! Great customer service!
APRIL CVehicles need detailing
Monica KDropped off truck before they were open.
HENRY RThe truck had trash, eye glasses that were left in the cab and really wasn't clean. It was adequate for the what we needed.
Stacey HIt was great, the service couldn't have been any better.
GREGORY SEasy hassle free experience. The rental rate was what they said it was going to be. No surprises! Will definitely use this location again if needed in the future.
Eric Jnothing; keep up the great work!! ^-^
Marissa SKind and switched on person at the desk who was very helpful in figuring out my ride home.
Lisa WI booked a cargo van online, but it wasn't available the day I needed it. This team worked with U-Haul and they got me a bigger truck for the same rate! I highly value that they knew I needed moving transportation that was time sensitive and came through with flying colors!! I would recommend Georgetown Self Storage and Kara Reichelt to ANYONE who needs storage or transportation for moving in the Sussex county area! They truly care about your needs!
Alicia TThe team at this location and the one in Millsboro were so friendly and accommodating. I would definitely recommend you to anyone.
Christine EExcelente servicio
Chico IFind a drop off closer to my destination. I had to drive an hour round trip just to drop off the truck.
Robert DNo improvement needed
Daniel WDropping off was very convenient and the lady was very nice and it went quick!
Mary GThe phone center DID NOT give me the address of the pickup site, nor did they give me time to get there. The 4 hour window began when I was still on the phone. The woman (Kara) at the pickup site was much more understanding. Some of the surcharges were also unnecessary.
Ken TThe only problem was dropping off on a holiday. I tried to use the online drop off instructions, but there was no wireless signal in this area. The staff did take care of everything the next day.
Sharon C