Customer Reviews for Geralds Auto Service
(U-Haul Neighborhood Dealer)

1111 reviews

2812 Fruitville Rd   Sarasota, FL 34237

(941) 954-8689

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 4/18/2021: Closed
  • 4/24/2021: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(941) 954-8689

2812 Fruitville Rd
Sarasota, FL 34237

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 4/18/2021: Closed
  • 4/24/2021: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Marcia A. 
Rating:
3.0

Customer did not leave a comment.

Ronald V. 
Rating:
3.0

Getting out of the parking lot was difficult.

ANDREW B. 
Rating:
1.0

Rude employee. Non informative and very short / disrespectful. No receipt, no signature, no info no nothing.

Tristin F. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

The man who works there was rude. When I was leaving, he was coming in the door as I was going out and he just let the door drop on me instead of holding it open for me. No manners. I'll definitely not use this location ever again.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

ARJUN B. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
2.0

The truck was filthy I gave my License then was asked for a local address of which I provided (I own a 2nd home nearby) then at the end of transaction he asked for the name and number of a person and number. I think totally unacceptable he said he would not rent to me. Gauges in van not working Has noted to be above half tank at the start when I noted it was below half when starting Customer service sub par checking in. Above checking out. Lovely woman. Pleasant!

Amy M. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
2.0

Customer did not leave a comment.

Daryl O. 
Rating:
5.0

The rep was extremely helpful and nice!

Karen H. 
Rating:
3.0

Way to cluttered to drive a big uhaul into.

christine W. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

John and Betsy are the best. I have been renting from their location since about 13 years ago. Love them.

Mauro R. 
Rating:
3.0

There were roaches in the van and the lot is too small for the number of trucks that are coming and going with people who have no idea how to drive a truck.

Nadia S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
1.0

The “mobile” rental process was more than awful. Don't do that.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Nothing everything was perfect

Fredrick R. 
Rating:
5.0

All went well

HANK B. 
Rating:
5.0

Friendly, efficient, and very knowledgeable. Good people.

Marjorie B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Don't force people to wear those useless masks.

David L. 
Rating:
5.0

nothing

Randalll V. 
Rating:
3.0

Customer did not leave a comment.

adnan J. 
Rating:
1.0

Refused to do a corporate account and had to pay out of pocket. Then refused to give me a paper receipt so my company could refund me

dalton B. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

Rusty David H. 
Rating:
5.0

What a fantastic experience. Thank you so much.

Timothy G. 
Rating:
5.0

I rented on a Sunday and didn't know it would be closed when I returned your van. Just a quick heads up on how to return a vehicle if closed. I took a picture as there was a man in the parking lot who told me to and drove away. Later online it wanted me to return the vehicle while at your location.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Nothing

David T. 
Rating:
5.0

Customer did not leave a comment.

Beverly M. 
Rating:
4.0

Customer did not leave a comment.

Evgeny D. 
Rating:
5.0

Great service...easy and quick... location is very close to my house...used drop box when I returned....sent me a bill the next day...bill was less than expected...very nice

Barbara B. 
Rating:
5.0

very helpful great attention.

JORGE F. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

ROB G. 
Rating:
5.0

Customer did not leave a comment.

GERALD H. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Easy pick up and drop off

Derrick V. 
Rating:
3.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

People were very accommodating. The physical location is very crowded. Right on busy intersection with limited access and parking. Gas station building with auto repair at same location. Trailers parked a block east on a different property. So my "average" rating has to do with the physical location/setting. The people were helpful and making the best of a crowded layout.

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Max O. 
Rating:
4.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Eddie C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
1.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

The people here are nice and professional

James W. 
Rating:
3.0

equipment was readily available and pick was easy, but the staff is not very personable! very grumpy!

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Wylie R. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
4.0

Nada

Brian M. 
Rating:
5.0

Easy peasey.

Laurence P. 
Rating:
5.0

Easy process all the way around. Great service and great customer service. Good prices and terms etc.

THEODORE A. 
Rating:
5.0

Customer did not leave a comment.

Jack V. 
Rating:
5.0

Customer did not leave a comment.

Stelios K. 
Rating:
4.0

Customer did not leave a comment.

carlos S. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
3.0

Customer did not leave a comment.

toby H. 
Rating:
5.0

Awesome place Sean Cameron Saving Grace Home Inspection and Moving 941 284 0426

Sean C. 
Rating:
4.0

The McNitts are my favorite TruckRental Service. I have used them for probably 25 years. Always have the vehicle I need.

Shari S. 
Rating:
5.0

Check in was very efficient.

ERNEST G. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
4.0

This facility was very convenient for a local move. The process of picking up the truck was easy. The after-hours return was more complex than it needed to be. The online return didn't work, so I had to download the UHaul app. This was just time-consuming. Still, the truck worked well, the facility was in a convenient location, and on the whole everything worked fine.

JOHN C. 
Rating:
1.0

Customer service was terrible, the individual at the front seem to be in a bad mood and was quite rude. On top of that the pick up smelled horribly and was filthy. Towards the end I saw a small roach coming underneath the steering wheel by the gas and brake pedals. Terrible experience!!

Norma M. 
Rating:
3.0

Customer did not leave a comment.

Teresa N. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

No issues.

David R. 
Rating:
5.0

Customer did not leave a comment.

Dunja D. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Customer did not leave a comment.

TROI K. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

The equipment was old and rusted, in very bad shape. The clerk even stated it was all they had and she knew how bad it was

Bryant J. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Mikaela H. 
Rating:
4.0

Customer did not leave a comment.

Eugene L. 
Rating:
3.0

Got a call, they left a number. Dropped off after hours, called in the morning both number left on voicemail and office number, could not leave a voicemail Never got a hold of anyone

Lisa K. 
Rating:
1.0

Make sure office n van does not smell and employees wear masks

BRYAN B. 
Rating:
3.0

Customer did not leave a comment.

Joel K. 
Rating:
3.0

Move to a location with more space.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Everything went exc.

DANIEL B. 
Rating:
2.0

She changed my original reservation i had made online and messed up the return, giving me only 1 rental day

Meribeth M. 
Rating:
3.0

I think it would be nice customer service if uhaul or the location could call customers to confirm and if renting a trailer let them know that they will need a light hook up etc. I was not aware and thought maybe they did that all there. I was able to scramble to find a location that sold my light system so I could rent the trailer but I wasn't aware of this sooner. Other than that pick up and drop off was pretty smooth

Sonya B. 
Rating:
5.0

No .. Don't need to do anything. They're doing just fine. Very nice 👍👍👍👍👌

Guy L. 
Rating:
4.0

Customer did not leave a comment.

CIRO A. 
Rating:
4.0

The inside of the windshield was filthy. As I was leaving I thought it was on the outside so used wipers, but to no avail. I had to clean later when I had a moment. Also, the driver's side wiper broke while in route during a heavy rain storm on I75. I feel that a more thorough pre-check by the U-Haul dealer would have caught this.

Donald H. 
Rating:
2.0

The gentleman who ran the place was doing the best he could, but was overwhelmed with people waiting to pickup and drop off. The place is small and cramped. No place to park. It's a real jigsaw puzzle to make it work. The closed trailer I rented was clean, but I didn't realize until I'd driven from middle Florida to Denver that one tire was completely bald. Felt lucky to have made it here without incident.

Marcia N. 
Rating:
5.0

Friendly, professional, efficient, cost effective!

catherine S. 
No reviews have been submitted for this location.

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