Customer Reviews for Geralds Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Geralds Auto

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Tommy S. on

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David C. on

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Vestal T. on

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Mike M. on

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Have more people like Gerald. He is the best!

Dorothy J. R. on

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Shelby S. on

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John T M. on

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PETER A. on

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Jerry was very helpful

Virginia C. on

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Edmond B. on

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Rebeccs D. on

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The only thing is they need to mark damages on a vehicle so that when the customer turns it in they do not get charged for it. Truck had damage ons sides and wasnt marked on truck or noted on paper work. But a call into them when we dropped truck off took care of problem but it could have been avoided if they had just marked the truck. Thank you

Michael H. on

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Michael H. on

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john W. on

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Delmas W. on

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Jerry Hildebrand was extremely professional yet personable. The service was wonderful and once my husband had signed for and paid the fee, Mr. Hildebrand came out to meet me and joked saying, “We don’t have a truck”. He wished us a safe trip and hoped we would be happy with our move.

Antonia R. on

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Improve your communications between facility & main office the main office sent me an e-mail telling me to pick up the truck at an alternate location while the owner of the Oak Hill facility went to pick up the truck for me

Robert Z. on

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We got the equipment we wanted and all went well for us.

Bill L. on

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PETER A. on

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Francis B. on

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Fast & Friendly Service.

Brad K. on

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Gerald was very friendly, helpful and accommodating.

Pedram F. on

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Carl M. on

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The original pickup location was Beckley WV. I was called the day before pickup and told I had to go to Oak Hill. This caused me issues, when I passed the Uhaul in Beckley they had multiple of the same truck. Why did I have to fo to Oak Hill.

pam S. on

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Tara L. on

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Dallas M. on

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Good ole country boys who care for their customers

Amber Y. on

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Truck was not there when we arrived. Had to wait. Ordered a dolly. They said we never have those. Truck was a size bigger than what I ordered. Gas tank gage broken

Rebecca D. on

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Called this place Monday and told him all the problems with this truck and he was going to check them all out and see about getting our gas.money refunded.

Randall J. on

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Nice people, but the truck had almost 154,000 miles and the driver's door had been damaged to the point that wind whistled through the whole trip. The brakes squeaked and the automatic clutch is going to be having problems in the coming days. Good experience overall for the price though and I will use the service again.

robert M. on

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Charles B. on

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crystal G. on

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Thomas H. on

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Michael A. on

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Mr HILDEBRAND was very friendly and helpful. Will recommend to anyone wanting U-Haul rentals

Robin H. on

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Great customer service!

Floyd R. on

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sandra C. on

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ann H. on

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floyd R. on

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Phil S. on

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Jennifer L. on

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bill F. on

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As the millenials grow & mature into adulthood I pray they become professional & respectful such as the gentlemen I dealt with at Gearlds Auto & my drop off location Comptons Muffler & Tire. These men are second to none in their profession...

Ken S. on

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pamela L. on

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mona A. on

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They were sooooo very kind and sweet. VERY helpful and funny!

Dallas D. on

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gary M. on

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Joseph H. on

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Jerry P. on

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THEY WERE REALY HELPFULL AND VERY PERSONEL THANKS

pam S. on

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James H. on

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Again, the personnel were very helpful and accommodating to our unique situation.

Nathan S. on

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Gerald’s is always a pleasure!

FRANK C. on

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Eric W. on

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Have the packaging requested that was ordered and told would be there and waiting. I drove 25 miles to closes uhaul to pickup wardrobe boxes only to find out there wasn't any and hadn't been for years and then had drive back 25 miles back home. Used 50 miles of gas not to mention the time wasted I could have just been paqcking. Then on the morning of our departure we had to set and wait for 1 hour for someone to bring us a strap for the tow dolly because the one supplied was tore and we couldn't strap the car on the tow dolly.

Brennan S. on

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anthony F. on

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ROBERT K. on

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This was a very bad rental. The UHAUL 1-800 booked the reservation for 4-5 pm on 6 Oct (sat) for a 26 ft truck and trailer able to transport a 5200 lb tractor. I am asking for a $255.26 refund for the following reasons. On 5 Oct, I was told I needed to pick up the truck and trailer between 8-10 am at a different location than reserved. Customer service told my sister answering the call that I would get $100 for the trouble. I did not get this. The earlier pick up time cut my packing time by one day. My nephew who had to get back to work on Tues and I spent about 45 min at Geralds getting the truck and finding out we could not transport the tractor because UHAUL needed 24 hrs to confirm the trailer use. We did not have the time to do this. I believe this should be another $100 for the trouble. When I left Geralds, the fuel was closer to 5/8 of a tank than 3/4. I returned the truck nearly full and I am asking $15 for the additional fuel. We spent too much time at Geralds to go back and he was supposed to leave at 10 am. We did not have the time to go back. The bed of the truck was dirty. I spent 15 minutes sweeping and cleaning it out. This should be a $25 refund. I returned the truck clean. Geralds said they would give me 2 extra days and additional mileage for my trouble. I returned the truck around 12 noon on 9 Oct and was charged $15.26 for the extra time. I should get this back. For all this, I am asking for a total refund of $255.26 with the check made out to Robert Korpanty and mailed to 8255 Chisolm Plantation Rd, Edisto Island, SC 29438 or refund my credit card. You folks at Uhaul really messed up my move.

Josh B. on

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johnny T. on

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Robert P. on

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william S. on

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We were sorry you didn't have 14' or 16 ' trucks available, for the cheaper price. We were able to get the job done. Thanks,

Zachery G. on

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I did the reservation of the truck online and purchased boxes that we didn’t receive but were charged for. I emailed Terry Smith but never received a refund.

michael B. on

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Matthew A. on

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Allen N. on

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Sabrina L. on

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The truck was filthy. Floor was dirty with food, 1/2" dust on the dash, you couldn't see clear out of the windshield. I cleaned and disinfected the dash, doors,seats and had to wipe an area so I could see clearer. You can make sure your trucks are clean at every location!!!!!!!!! Thank You.

James D. on

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Michael M. on

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Cary S. on

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Patrice W. on

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benjamin M. on

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William C. on

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Suzanne W. on

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Nothing. They were kind and helpful.

Kyle L. on

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My issue was not against the location of pickup, but on the company. I had to drive over an hour to get to this location because one of the 6 locations within 20 miles didn't have the truck I requested a week ago. That's 124 miles and two hours of my time on my vehicle that I didn't plan on using. Not to mention only a 24 hour notice that I would have to drive that far. I will no longer be using Uhaul for my future endeavors. Budget and Pensky have earned my business.

Nancy G. on

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Valerie H. on

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Gerald's Auto delivered fabulous service. My only complaint can be addressed with the National U-Haul website. I scheduled this truck in another location weeks earlier and needed to drive approximately 85 miles one way to pick it up. Surely the National U-Haul company can find a better way of ensuring that trucks scheduled in advance are available to consumers. I am already concerned that a truck will not be available for my move this weekend.

Sarmad G. on

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Nothing seriously you guys are awesome

Madonna G. on

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Fuel level was not where it was supposed to be. Attendant did not walk us to the van for a walk around of the vehicle or any operating instruction. As I was doing my own walk around he left and waved as he drove by. Right after he left I got in the cab and noticed the mileage and fuel level was wrong but the attendant was already gone so i was unable to address the problem. This caused me to incur a $51 unnecessary fuel charge.

John M. on

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This was the third time renting from uhaul in the past 6 months. Uhaul had been excellent to me. Mr. Martin

steven H. on

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Christopher P. on

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Sara M. on

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Douglas T. on

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Used mobile check in. Pointless as nobody actually reserved my equipment. Had to go inside and give all of my information AGAIN! The truck was almost out of gas, the back was a muddy mess! Took 45 mins to clean it out, so I wouldn't ruin my property!! They tried to cheat on the miles by writing down 150 miles less than what was actually showing. Even if I didn't move it they had me for that many miles. Luckily I checked that part before driving away or they would've gotten for over $145.00. So much for the guarantee. Morning was add I reserved. They acted like or was my fault! If you're NOT going to actually use the mobile check in... Why offer it? Put me several hours behind schedule. I reserved the truck for 10 hours. They made it 8 hours. Not pleased at all with the entire process! I'll use a different company when I finish moving in May. Burn me once, shame on you. Burn me twice, shame on me! Wont be a second time! What happened to Uhaul? Use to be very professional. Times change!

Leslie K. on

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Have all of our reservation at one location. Not Gerald Autos fault I believe.

Jason J. on

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Thomas H. on

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Alex F. on

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Service was on point

Allen S. on

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JONATHAN R. on

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ARDENA V. on

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Make sure there are no leakages in the top of the Uhaul!!

Linda H. on

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I order a 15 foot and payed for it got the truck after returning it found out I got a 10 footer . But thought I payed to much and I left way more gas in it than it was when I got it . Order out of Beckley West Virginia. The man at Oak Hill was very helpful.

STEPHEN P M. on

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The whole rental process went fast. The truck was clean and well maintained. Can not think of any way to improve.

Frank D. on

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Verna S. on

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I made my reservation 10 days before I needed it. A 17' truck and 1 Appliance Dollie. I ended up having to go with a 20' truck which was way more than I needed, and cost more in fuel cost. The dealer did not have any dollies what so ever. Granted I didn't get charged for the Dollie, but I'm disabled and my husband needed it so he could load our appliances. So without it he couldn't load them by himself. Therefore we had to hire help! The rental of the dollie would have been$10.00... the help we had to pay for ended up costing us $50.00!!! UHAUL was informed of this issue when one of their Representatives called me in the middle of us loading the truck to ask if I could have the truck back early the next day. SERIOUSLY???!!! I worked years ago for a UHAUL dealer and we would have had to have done SOMETHING to rectify this kind of situation. And in all the times through the years that I have been a UHAUL customer I have only had a bad experience one other time, and they made everything right and made sure I was satisfied. UHAUL is seriously slipping on customer service. I might look into renting from Penske for my next move. By the way... Since 2015 I have used UHAUL 5 times (2 One Ways & 3 Locals) I know that they can look back and verify this as the truth.

Boyce W. on

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Kathy K. on

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Very polite, with a friendly shop dog.

Russell W. on

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Keep doing what you are doing.

Pamela S. on

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My reservation somehow got split into two separate reservations with the driver I added as the person that made the reservation. The price I was quoted online did not match the price I was charged at this location. I spoke to 3 people to attempt to straighten this out and it was never clear as to why this occurred. I will never use UHAUL again. Both times in the last 3 years I have used it, there were issues with my reservation.

sherrie B. on

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jeff M. on

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