Customer Reviews for Geralds Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Geralds Auto

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Vestal T. on

Rating:

Customer did not leave a comment.

Mike M. on

Rating:

Have more people like Gerald. He is the best!

Dorothy J. R. on

Rating:

Customer did not leave a comment.

Shelby S. on

Rating:

Customer did not leave a comment.

John T M. on

Rating:

Customer did not leave a comment.

PETER A. on

Rating:

Jerry was very helpful

Virginia C. on

Rating:

Customer did not leave a comment.

Edmond B. on

Rating:

Customer did not leave a comment.

Rebeccs D. on

Rating:

The only thing is they need to mark damages on a vehicle so that when the customer turns it in they do not get charged for it. Truck had damage ons sides and wasnt marked on truck or noted on paper work. But a call into them when we dropped truck off took care of problem but it could have been avoided if they had just marked the truck. Thank you

Michael H. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Customer did not leave a comment.

john W. on

Rating:

Customer did not leave a comment.

Delmas W. on

Rating:

Jerry Hildebrand was extremely professional yet personable. The service was wonderful and once my husband had signed for and paid the fee, Mr. Hildebrand came out to meet me and joked saying, “We don’t have a truck”. He wished us a safe trip and hoped we would be happy with our move.

Antonia R. on

Rating:

Improve your communications between facility & main office the main office sent me an e-mail telling me to pick up the truck at an alternate location while the owner of the Oak Hill facility went to pick up the truck for me

Robert Z. on

Rating:

We got the equipment we wanted and all went well for us.

Bill L. on

Rating:

Customer did not leave a comment.

PETER A. on

Rating:

Customer did not leave a comment.

Francis B. on

Rating:

Fast & Friendly Service.

Brad K. on

Rating:

Gerald was very friendly, helpful and accommodating.

Pedram F. on

Rating:

Customer did not leave a comment.

Carl M. on

Rating:

The original pickup location was Beckley WV. I was called the day before pickup and told I had to go to Oak Hill. This caused me issues, when I passed the Uhaul in Beckley they had multiple of the same truck. Why did I have to fo to Oak Hill.

pam S. on

Rating:

Customer did not leave a comment.

Tara L. on

Rating:

Customer did not leave a comment.

Dallas M. on

Rating:

Good ole country boys who care for their customers

Amber Y. on

Rating:

Truck was not there when we arrived. Had to wait. Ordered a dolly. They said we never have those. Truck was a size bigger than what I ordered. Gas tank gage broken

Rebecca D. on

Rating:

Called this place Monday and told him all the problems with this truck and he was going to check them all out and see about getting our gas.money refunded.

Randall J. on

Rating:

Nice people, but the truck had almost 154,000 miles and the driver's door had been damaged to the point that wind whistled through the whole trip. The brakes squeaked and the automatic clutch is going to be having problems in the coming days. Good experience overall for the price though and I will use the service again.

robert M. on

Rating:

Customer did not leave a comment.

Charles B. on

Rating:

Customer did not leave a comment.

crystal G. on

Rating:

Customer did not leave a comment.

Thomas H. on

Rating:

Customer did not leave a comment.

Michael A. on

Rating:

Mr HILDEBRAND was very friendly and helpful. Will recommend to anyone wanting U-Haul rentals

Robin H. on

Rating:

Customer did not leave a comment.