Customer Reviews for Geralds Auto
(U-Haul Neighborhood Dealer)

332 reviews

1220 E Main St   Oak Hill, WV 25901
(Oiler Av Off Rt 19)

(304) 465-3062

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(304) 465-3062

1220 E Main St
Oak Hill, WV 25901
(Oiler Av Off Rt 19)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

nancy S. 
Rating:
5.0

Great Service

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

JOHN LUKE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Great people to deal with

AUSTIN DALE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Everyone and everything was perfect and my needs were met completely.

KEVIN WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Hiren P. 
Rating:
4.0

Super friendly easy to deal with and easy to find.

Floyd R. 
Rating:
5.0

Customer did not leave a comment.

DARRELL M. 
Rating:
3.0

Customer did not leave a comment.

CHARLOTTE R. 
Rating:
3.0

The truck needed cleaned. It at imbedded dirt and grime. So it was broom clean, but it needed to be scrubbed. I did not want to put cups or anything in the center console as it was sticky. Delivery was horrible. The app/site was down so I did not know how to return it. Sat on hold for 45 minutes to be told this was a big issue and just leave the keys in the box. I really did not trust this as I worried I would be upcharged for mileage, damage, gas, etc.

Austin M. 
Rating:
1.0

Customer did not leave a comment.

SEWELL ELI IV P. 
Rating:
4.0

Customer did not leave a comment.

MARI R. 
Rating:
5.0

Sumple process, helpful employees, equipment in perfect condition and easy to access.

Damon W. 
Rating:
5.0

Customer did not leave a comment.

Seth Patrick F. 
Rating:
4.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Everything was great!!

Sherri R. 
Rating:
3.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Huston M. 
Rating:
5.0

There is nothing I can think of. Jerry goes above and beyond to make sure you get what you need.

rosa S. 
Rating:
5.0

Everything went well, from reserving the trailer to picking it up. Towed well behind my Outback empty and loaded. Thank you to the Hildebrands!!

john W. 
Rating:
5.0

Thank you.

William G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

T Grant L. 
Rating:
5.0

Customer did not leave a comment.

Melanie P. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JOE R. 
Rating:
1.0

Made reservation and got to the location and it was closed. Waited around for almost an hour, and someone finally showed up and told us the owner was at a bar drinking. We finally got the trailer and had to hook it up to our truck by our self in the pouring rain. This is the worst customer service for an establishment that has been with you since 1984. I will not recommend or rent from this place again

CARROLL SUE B. 
Rating:
4.0

Customer did not leave a comment.

JACK K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

I did not receive the dolly. was charged 12.00 dollars. can I get this reimbursed?

ERMA H. 
Rating:
5.0

Customer did not leave a comment.

rosa S. 
Rating:
5.0

Customer did not leave a comment.

Johnny I. 
Rating:
2.0

It was just very backwater, the store was functional but not in the best state, equipment was spaced out across multiple locations, store opened late leaving me standing in the rain.

John B. 
Rating:
5.0

Friendly and helpful.

Gary C. 
Rating:
4.0

Great customer service, very friendly staff, location is a little hard to find but easy to get in and out of. Would definitely rent from this location again.

TERENCE L. 
Rating:
2.0

All appeared fine at pick-up, even though large, cluttered, dirty warehouse type space with little desk in the middle of the floor where we found a man sitting, who asked our name and printed out the contract. The two men were friendly and the cost was as quoted. The driver's side of the floorboard was dirty, obvious truck had not been cleaned but no obvious damage to outside when we looked it over. Nobody walked us to the truck or did a walk around inspection with us as we have always experienced over the years in our rental of U-Haul equipment. We were given the keys and told where to find the truck. Not a very professionally ran business!!!

Sandra W. 
Rating:
5.0

They were great

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Gerry Hildebrand was very kind. Invited us for cookies and coffee. Was a pleasure meeting him .

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

James Marion Iv F. 
Rating:
5.0

Customer did not leave a comment.

James Marion Iv F. 
Rating:
5.0

Customer did not leave a comment.

Blake David B. 
Rating:
5.0

Customer did not leave a comment.

Kayla P. 
Rating:
3.0

Considering the town and it's average household income, you have to respect it and them for what and who they are. They provided good service and that's all I needed.

JEFFREYALFRED C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

The owner needed more training. Couldnt answer some of mt questions. Other than that very pleased.

nancy J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Everything was great.

John M. 
Rating:
5.0

Nothing

Chris P. 
Rating:
4.0

Very good customer service. Extremely helpful

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Great people, great service. These folks went over and above to help us. We highly recommend using this business. AAA+

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Charlie P. 
Rating:
5.0

The number of miles driven is different from what the odometer suggested. Perhaps it was a difference due to a trip odometer. I am requesting an adjustment down from 40 miles driven to 25 miles driven.

Michael J. 
Rating:
3.0

Rate quoted by phone did nOT match the rate charged when we picked up eqpt. Higher rate! When questioned, answer was vague.

Denise S. 
Rating:
5.0

Easiest turn in I've ever had. People are friendly and very helpful. Great job

Eldon F. 
Rating:
5.0

Customer did not leave a comment.

Wes M. 
Rating:
3.0

Windshield wipers were horrible. Got stuck in the rain because I couldn't see.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

LATORIA L. 
Rating:
4.0

I would recommend that each truck have a thorough maintenance check between uses. The check engine light was on when I picked the truck up and soon as I arrived at my location to unload the truck broke down with a cracked head gasket.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Tommy S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Vestal T. 
Rating:
5.0

Have more people like Gerald. He is the best!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Dorothy J. R. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
4.0

Customer did not leave a comment.

John T M. 
Rating:
5.0

Jerry was very helpful

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
5.0

Customer did not leave a comment.

Edmond B. 
Rating:
5.0

The only thing is they need to mark damages on a vehicle so that when the customer turns it in they do not get charged for it. Truck had damage ons sides and wasnt marked on truck or noted on paper work. But a call into them when we dropped truck off took care of problem but it could have been avoided if they had just marked the truck. Thank you

Rebeccs D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Jerry Hildebrand was extremely professional yet personable. The service was wonderful and once my husband had signed for and paid the fee, Mr. Hildebrand came out to meet me and joked saying, “We don't have a truck”. He wished us a safe trip and hoped we would be happy with our move.

Delmas W. 
Rating:
4.0

Improve your communications between facility & main office the main office sent me an e-mail telling me to pick up the truck at an alternate location while the owner of the Oak Hill facility went to pick up the truck for me

Antonia R. 
Rating:
4.0

We got the equipment we wanted and all went well for us.

Robert Z. 
Rating:
4.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Fast & Friendly Service.

Francis B. 
Rating:
5.0

Gerald was very friendly, helpful and accommodating.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Pedram F. 
Rating:
4.0

The original pickup location was Beckley WV. I was called the day before pickup and told I had to go to Oak Hill. This caused me issues, when I passed the Uhaul in Beckley they had multiple of the same truck. Why did I have to fo to Oak Hill.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

pam S. 
Rating:
5.0

Customer did not leave a comment.

Tara L. 
Rating:
5.0

Good ole country boys who care for their customers

Dallas M. 
Rating:
2.0

Truck was not there when we arrived. Had to wait. Ordered a dolly. They said we never have those. Truck was a size bigger than what I ordered. Gas tank gage broken

Amber Y. 
No reviews have been submitted for this location.

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