Always a pleasure at Gerald's
THOMAS M
Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That corner is difficult to navigate with a non-familiar larger vehicle. It's always a tight fit when pulling in/dropping off. The travel to the "off-site" lot was smooth.
DONITA PDropped off after hours
Travis JRep was very friendly and helpful with everything
MONICA WThe location was cluttered and disorganized; food was stored on the back shelf and if we had needed packing supplies they were not accessible! The owner was grumpy!
BAMBI LAbsolutely amazing husband and wife team! You can expect nothing but the best service from Gerald’s in Sarasota…
NICOLE Hfabulous experience
WENDY LI have used U-Haul for 30 years. By far the quickest and most polite location yet!
JAMES ABop Bop was great in getting me all set up.
JERRY SStafford was very friendly and accommodating!
Stafford HSuper
Sandra RMy appointment was 130pm. Uhaul sent me to the wrong place, where I was on time. When I got to the new location, 23 minutes late, the manager was calling my phone as I was crossing the parking lot - threatening to give away my truck. I also had reserved two furniture dolly's and you didn't have any. You suck!
Jody RGreat service with a smile.
RAFIC AEverything about this place was good, the only problem is the price of uhaul is out of control.
SHAUN DFeel like I was overcharged by hundreds of dollars!
JON GMy experience was great. Just keep up the good friendly work.
Dana BCheck engine light was on and the gas cap warning was on. Acceleration stuttered and there were some hard shifts.
Nathan WContinue doing what you’re doing. Thanks.
CARLOS MExcellent experience!!!!
JAMES SThe people at this location do a great job in processing the application and rental.
CARL GExcellent customer service and a very good experience - good value, convenient and designed for moving stuff.
THOMAS MThe overall experience was favorable. My only negative is the furniture dolly I reserved was not available.
BRIAN JHorrible customer service. Gerald got an attitude because U-Haul wasn’t placed right where he wanted it.
MICHAEL JTruck smelled strongly of cigarette smoke.
ANDREW DHad excellent customer service. The best UHaul location I have ever been to!
DONNA DVery professional and helpful
THANH VThe tire pressure sensor system was unable. Is very important issue. That affect the driving security.
ALEJANDRO LNo improvements, this couple are wonderful to work with.
JERRY C,
Javier GVery nice people. So helpful! I had a fuse blown on my truck so the trailer lights wouldn’t work. The gentleman was so nice. He replaced the fuse so I could use the trailer safely. You just don’t find that kind of help anymore. Great place, will use again.
PHILLIP GDespite the fact that U-Haul completely messed up my reservation, the owners of Gerald's Service completely took care of me and found me a truck, This was the second time within a month that the truck I reserved via the U-Haul app was not at the location I selected. Unacceptable.
PHILIP CGreat service!
DAWN WThank you
YULIANNA ZThe process was easy, thank you.
SANDY VThe older man was super rude , wouldn’t recommend this location to anyone . Very unprofessional
Geinis BTo small
MICHAEL CNo improvements needed! It was easy to reserve the truck online...pickup was a breeze and return was just as easy! Thank you!
STEVEN SI had no problems. They were friendly. They were knowable. Easy to work with. The price was 👍 great.
MARK BThe gentleman working the counter was amazing
BRIAN PVery dirty office. Parking extremely difficult.
PAUL APlease do not rent from this company!!!!!! My husband had a stroke and I put this move together after my company let me go for taking care of him. They took advantage of me trying to get us moved by way overcharging me and even adding in toll charges that never occurred on my route. They will rip you off!!!
GIOVANI UNothing.Customers should reserve their rental beforehand; especially on weekends.The owners are very helpful to accommodate their customers. They will call around to help you find a vehicle if they’re completely booked.
Shelley KThe lady was very nice and helpful
JUAN JThe owners could not give a care to make anything convenient for you. I had to ask for them to make a parking space, go back inside and ask for the equipment I requested in the truck, they charged me for fuel when they gave it to me practically empty. There was melted food all over the back of the car and it was filled with sand. It smelled like urine and they were insanely slow to check in both times. They made me carry out my own supplies to my truck which were supposed to be in it upon arrival, and I had my hands full of personal items and was told to carry it. Horrible horrible experience, I only returned because I needed a second U-Haul and it was very last minute.
KRISTINE SNo interaction with staff
PHILIP SThis is our favorite UHaul Center. Betsy and her husband are exceptional. The day after hurricane Milton, they were open and working hard to get customers like us, who had lost so much the equipment we needed. They took the time to listen to our story, ensure we had the equipment we needed. They followed up with us to ask if we needed the equipment longer. They treated each client I saw or heard them interact with the same way, no exceptions. I can not say enough good things about them.
DAVID GThey worked really hard to help me out. And they did. A great team to work with. Definitely use them. I give them a five-star plus
CARRIE HThe staff/owner was very friendly and very helpful under extremely difficult conditions.
DAVID WThank you Betsy for coming thru with locating a truck even without much gas available we were able to get the job done.
JOSEPH CGot the U-Haul a very stressful time when Hurricane Milton was hitting. This husband and wife were so friendly and helpful with our last minute rental. I would recommend them 100 times over wonderful people!
EDWARD S