Andrew at this location was super helpful. He was patient and thorough in his explanation of all aspects of my transaction. He carefully answered all of my questions, and was ready to respond to any of my needs. He was personable and made the pick up of the 20 footer I rented quick and easy. It's very easy to highly recommend U-Haul after my experience here.
WAYNE L
Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't know who sets the mileage or how, but I was lucky to make it exactly on my allowance. Made no extra stops, used closest gas station, and stil was an inch away from going over mileage offered. People were really nice though and equipment seemed well maintained.
Trevor RDifficult to maneuver into.
Michael OThe man at the counter help with my rental and was very nice. THANK YOU
MICHAEL FQuick service! Helpful team! Awesome truck- got the job done quickly!
ANN SNice and easy
JAIRO RMr and Ms. Gerald is the best always kind, respectful and giving. Thank youu 💓
NEAL Mnone
Jennifer LAlways my go-to location.
JOHN DHe was super nice and location was easy in and out.
KEFON HMake it easier to get in the trucks. The steps are so high.
ALICE LVery cramped and outdated location. The owners did not really present a professional appearance and atmosphere.
ADAM BGreat friendly helpful!
TIMOTHY SNo improvement necessary, the most pleasant location I’ve ever been to.
DEANA WFirst thing I noticed when I picked up the truck from the uhaul location was a beer cap stuck in the passenger door handle, not a big deal but showed me they didn’t care enough to clean it in between rentals. After I’d finished my move, I was driving back to drop off the truck when I heard something banging around in the back. When I got to the drop off location I opened it up to realize the rental handtruck had broke free from the flimsy green plastic ziptie. Since it was Sunday, the store front had already closed so I couldn’t speak to anyone about the issue and was charged for the rental handtruck the next day. As soon as I noticed I had called the store to talk to them and explain what happened, I was told that it is “impossible” and had “never happened before” and was called a liar multiple times. I rent from uhaul frequently for my business but this was my first time using this location on Fruitville in Sarasota, and will for sure be my last. The employee who spoke to me on the phone was absolutely disrespectful, rude and had no care for the business the way he spoke to not only me but my wife. The rental was only an additional $7.00, is that worth treating people with disrespect and risking the loss of business? I even tried to explain that I had a picture of the back of the truck empty with the handtruck still intact with the ziptie and the employee refused to listen and continued with calling me a liar and disrespecting us over $7.00. Definitely will look for another truck rental company before ever going back there again.
JACOB SGreat people! Thanks,
JOHN RExcellent service. Day manager was friendly and seamlessly fixed a botched pickup that was my fault. Give him a raise.
JOSH ZNo one on site. Former gas station. A little run down. Had to down load app which slowed me down.
ROBERT RExcellent service
ARISTEO CAlways a good experience at Geralds
THOMAS MThank you so much for your help.
JAMES Hvery easy transaction
MICHAEL BExcellent service
JORMAN GThank you !
KATHLEEN MThe armrest on the driver seat needs to be fixed.
ALMIR BThe right side brake/blinker/running LED's were out, the left side brake/blinker/running LED's were half out, and the passenger door window had dog nose smears on it making it hard to see out of.
Stephen MVery small location can be difficult to get a truck in and out of.
THEODORE MThe owner and his wife are the most nicest people in the world
TY LI have known the McNitt's for decades! I always use their service unless outside the area. I always recommend their location to anyone who asks as they are very friendly, professional, and just good people!
SHARI SGerald’s is easy to work with
ROBERT SThe pick up went seamlessly. My only suggestion for improvement would be to work on your website. The reservation process on line was efficient and comprehensive, however I could only reserved the truck for one day. I had to call the help line to add a day. Later when I attempted to change the pick up time, the reservation reverted back to one day. So I had to call the help line to fix it, again. So, fix your website.
WILLIAM PThe staff was friendly, super sweet and knowledgeable!
ROGER NAbsolutely great experience! Highly recommend. Have used them multiple times.
JOHN-ERICH MWe had a great experience. We were quickly in and out.
Mark Fno comment
TREVOR Hno comment
CRAIG HCustomers satisfaction
JOSE IThey are amazing, would use them over and over
JAMES VI dropped the truck off on a Sunday and no one was there but I did call the day before to verify that if the store was closed I could drop it off and they were very helpful.
EMILY RStaff was pleasant and very helpful!
KURT BBetsy is amazing, I choose this location every time. Trucks are well kept, great customer service, convenient location, everything A+
Rachel BWonderful experience. Thank you!
ROBERT WGreat rental. Parking lot is hard to navigate.
JAMES FI love renting from this location. The staff provide exceptional customer service. I always look forward to visiting and saying hello. They are part of the community.
DAVID GExcellent ❤️
PHONG SGreat service!! Will refer to friends
ALEXIS SGerald's has, for well over a decade, been my go-to for anythi0ng U-haul... They are great people and the service is excellent.
THOMAS MTruck was ready and clean. Employees are pleasant and helpful.
SEAN BWas charged for 50 miles but only used the truck for 12. Passenger mirror was broken, no horn
ROBERT A