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Katherine M
Customer Reviews for Geralds Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get better trucks and explain prices better I was told the rental was going to be 49.99 for the day then when I got there I was told it’s 49.99 plus mileage total came out to be eighty something dollars the truck was shaking so bad I think it needed a tune up it made noise before even starting it up
ASHLEY HVery kind and sweet owners. Thankful for them and the availability of their trucks. Great service.
MATTHEW GGreat Uhaul site. People are nice and efficient.
THOMAS TShow them how to store the loading ramp.
MARC EBad customer service. They want you to park the truck in a different locatio and take Uber to bring the key to there office location. The even try to charge you $25 if you don't do it as they want you to.
CANTAVE JThey are outstanding to work with Fast, and efficient. Truck was in great shape. Great location
ELIZABETH JAlways a great experience at Gerald's
THOMAS MGreat service!
WILLIAM PThe Owner's of Gerald's Services were so helpful and I highly recommend this location for UHaul rental. The truck was clean and in excellent location!
LISA CCounter person was friendly and efficient, but vehicle was dirty inside - cigarette butts, paper and tortilla chip pieces on the floor.
SUSAN ZThe lady at the desk was the best. Handled multiple items at one time effortlessly, and kept everyone happy. Deserves a raise. Dave
DAVID GSpeeding up the process would be helpful as i did everything online several days before the pickup date and still spent over 15 minutes waiting to get my truck.
JOHN FVery friendly and courteous
JOSEPH BI had two walk a few blocks to get my truck
JOHN MStaff is very friendly.
SCOTT BBeen using Geralds for a long time. I have no complaints
THOMAS MPlace is a dirty old gas station. That has no parking and you have to go to an empty field to get your equipment.
STEVEN M1. Low fuel, I was driving on the highway and after about 15 minutes I had to look for a gas station. 2. The truck needs mechanic's attention - transmission. 3. Short business hours.
VICTOR OThe folks running this location were what it it great. Very nice folks.
WILLIAM MBetsy and John are the best!!!!
VADIM SThis Uhaul Center is always my choice. Both staffs are helpful and suggest what to rent so that I can maximize the time and hauling service. They are like parents looking after your very concern. ⭐️⭐️🌟⭐️⭐️
MARK DExcellent service. They were great.
DENNIS CBetsy is wonderful and provides excellent customer service!
JULIE CFast and friendly experience. Highly recommend.
ROBIN KAlways a pleasure at Gerald's
THOMAS MThat corner is difficult to navigate with a non-familiar larger vehicle. It's always a tight fit when pulling in/dropping off. The travel to the "off-site" lot was smooth.
DONITA PDropped off after hours
Travis JRep was very friendly and helpful with everything
MONICA WThe location was cluttered and disorganized; food was stored on the back shelf and if we had needed packing supplies they were not accessible! The owner was grumpy!
BAMBI LAbsolutely amazing husband and wife team! You can expect nothing but the best service from Gerald’s in Sarasota…
NICOLE Hfabulous experience
WENDY LI have used U-Haul for 30 years. By far the quickest and most polite location yet!
JAMES ABop Bop was great in getting me all set up.
JERRY SStafford was very friendly and accommodating!
Stafford HSuper
Sandra RMy appointment was 130pm. Uhaul sent me to the wrong place, where I was on time. When I got to the new location, 23 minutes late, the manager was calling my phone as I was crossing the parking lot - threatening to give away my truck. I also had reserved two furniture dolly's and you didn't have any. You suck!
Jody RGreat service with a smile.
RAFIC AEverything about this place was good, the only problem is the price of uhaul is out of control.
SHAUN DFeel like I was overcharged by hundreds of dollars!
JON GMy experience was great. Just keep up the good friendly work.
Dana BCheck engine light was on and the gas cap warning was on. Acceleration stuttered and there were some hard shifts.
Nathan WContinue doing what you’re doing. Thanks.
CARLOS MExcellent experience!!!!
JAMES SThe people at this location do a great job in processing the application and rental.
CARL GExcellent customer service and a very good experience - good value, convenient and designed for moving stuff.
THOMAS MThe overall experience was favorable. My only negative is the furniture dolly I reserved was not available.
BRIAN JHorrible customer service. Gerald got an attitude because U-Haul wasn’t placed right where he wanted it.
MICHAEL JTruck smelled strongly of cigarette smoke.
ANDREW DHad excellent customer service. The best UHaul location I have ever been to!
DONNA DVery professional and helpful
THANH VThe tire pressure sensor system was unable. Is very important issue. That affect the driving security.
ALEJANDRO L