Customer Reviews for German Hill Exxon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of German Hill Exxon

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Jonathan M. on

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Customer did not leave a comment.

Karen C. on

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They charged me for 5.3 gallons of gas when I only traveled 14 miles. That means the small truck only gets 2 miles per gallon...impossible! They are ripping me off! They are charging me $4.50 per gallon of gas. The location I picked up the truck is a gas station that sells gas $2.50 per gallon. The bigges rip off ever. I am going to dispute this charge on my credit card.

Kurt V. on

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Easy drop off experience

Charles P. on

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Customer did not leave a comment.

HAFIZ A. on

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Nothing

Christine M. on

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Good morning. My morning started out bad going to 222 North Point Rd. I couldn’t get my truck, so we went to Exxon Gas Station At 1300 Merritt Blvd, they was Awesome, thanks so much. God Bless.

Marie-Marguerite Z. on

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Wendeline W. on

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Erica W. on

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Justin D. on

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Michael S. on

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Although I did everything required for express check-in, my time at the pick-up location spanned about 40 minutes because of system problems. This delay cost me time and money. My final question before leaving was if the truck was fueled up. I was told yes. Once I hit the road I found there was a half tank of fuel. My expectations were that there would be a full tank of gas so that I could fill the tank before dropping it off. When I dropped it off with a half tank of gas they still charged me $10 for gas. Ripoff!

Howard T. on

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I need to know why I was charged $40 for moving truck when returned...with gas and everything. Zero notice was given. THAT leaves a bad taste in my mouth.

Paula H. on

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Patty N. on

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It's an Exxon station. He just said "give me the keys" and that was it. Worked for me!

Keith S. on

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Teach your personnel how to do their job

Isreal H. on

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No improvement needed. Everything was perfect.

Diana S. on

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I was charged the day after drop off and have no clue why. I am totally pissed. He told me to just park it and give him the keys

Angela L. on

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Victoria M. on

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riyad A. on

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Wenice C. on

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Charles M. on

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Have the person at the location at the time scheduled for pick up. I scheduled an 11am pick up but the guy wasn't there despite the location being open with two men working. I had to wait at least 40 mins past my pick up time to have the guy arrive and another 15- 20 to get checked out and given the keys. As that wasn't bad enough we returned the truck 3 hrs he's later and had to wait another 30-40 mins for the guy to come back from his home despite 2 ppl there working at the gas station to get my deposit back. On top of that the guy couldn't speak English well enough to communicate to me. His coworker has to tell me what he was saying. I had 2men waiting for me to arrive with the truck so they could load the truck. It cost me and extra 60$ because the agent was so late. I'm furious. They were rude when I expressed my displeasure. I feel I deserve a partial refund. Thank you Charles Miller.

George M. on

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Joel F. on

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I was directed to park the truck 3 parking lots away from the gas station, with no one inspecting the truck at drop off. Two days later I was assessed a $25 fee for an unclean truck, when it was swept and in the exact same condition as when I picked it up. I emailed asking for a refund of the $25 and a week and a half later have gotten no response.

alvaro H. on

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N/a

joanne G. on

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there was only one person working in store so he had to wait on his customers and try to help us at the same , it was a really busy store that time in the mourning on a Saturday, This process took an extremely long time , it was very difficult,

Darrell R. on

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Have an experienced associate available at all times. I feel as though when someone on the phone can complete the contract for my rental of your product. This only allow me to realize how much of my personal information is on the internet.

Leslie L. on

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Bruce M. on

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karyn K. on

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ASHLEY M. on

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