Everything went as expected. No issues! Thanks.
James C
Customer Reviews for Gibbons Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the location changed for my drop off without ever notifying me at any point. so I had to drive 25km further to drop off the truck. wont be using Uhaul service again as this was truly a horrible experience from beginning to end.
Daniel GFast easy to rent and clean would rent from this location again
Mandy CAwful service
Wendy OIt took me 1 hour and 15 minutes to receive my equipment even though I called twice the day before to make sure it would be ready. The person helping me did not speak English well and did not understand how to provide me my rental. They also did not have a tow dolly, even though they said they did in the rental, and I called to check ahead. After half of an hour of him trying to talk to other people in another language to figure out what to do, I called the Uhaul Edmonton area number which was super helpful. They eventually helped him, although I had to help him fill out the information on the computer. The employee was kind and helpful, but he just didn't know what he was doing and had not prepared things the day before. I feel like someone else set up the Uhaul account, and he was just working the desk and was not trained in how to fill out these orders. The truck was also not ready and covered in snow which I had to remove. Overall we were there over an hour and 15 minutes even though I had filled out the check-in online and called beforehand twice.
Peter BToo far from original pick up location. Was in Edmonton and had to drive all the way to Gibbons. Address was not displayed at the location. No help provided to load onto my truck and there was no hitch jack. No spare tire provided.
JAMIE Hmy qoute in online was different from my recipe. plus the truck has a lot of bugs in windshield! i will not gonna rent a uhaul again.
Shermon LHave your representative speak proper English
DUANE H1 or 2 extra vehicle options
Angela LGot us a trailer fast and was able to unload and reload so we could get back on the road
Ashlee CIt was excellent
Jacob TLocation clerk was helpful , efficient and friendly. Unfortunately, vehicle was received with a hole in the gas tank which undiscovered until tank was filled. I'm not sure how this could have been prevented.
Steven BVehicle was covered in snow lucky it started and barely had enough gas to make it to service station had 1/8 of tank when I picked it up and when I dropped it off had 1/2 so I lost probably $150
Chris E