Awful service
Wendy O
Gibbons Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gibbons, AB T0A1N0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It took me 1 hour and 15 minutes to receive my equipment even though I called twice the day before to make sure it would be ready. The person helping me did not speak English well and did not understand how to provide me my rental. They also did not have a tow dolly, even though they said they did in the rental, and I called to check ahead. After half of an hour of him trying to talk to other people in another language to figure out what to do, I called the Uhaul Edmonton area number which was super helpful. They eventually helped him, although I had to help him fill out the information on the computer. The employee was kind and helpful, but he just didn't know what he was doing and had not prepared things the day before. I feel like someone else set up the Uhaul account, and he was just working the desk and was not trained in how to fill out these orders. The truck was also not ready and covered in snow which I had to remove. Overall we were there over an hour and 15 minutes even though I had filled out the check-in online and called beforehand twice.
Peter BToo far from original pick up location. Was in Edmonton and had to drive all the way to Gibbons. Address was not displayed at the location. No help provided to load onto my truck and there was no hitch jack. No spare tire provided.
JAMIE Hmy qoute in online was different from my recipe. plus the truck has a lot of bugs in windshield! i will not gonna rent a uhaul again.
Shermon LHave your representative speak proper English
DUANE H