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Genevieve D
Customer Reviews for Gibraltar Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was really great. This is the first time using U-haul where I was in and out in jo time.
Diva Msupply and demand a+... maybe a call from uhaul at reserved times.
jarrett jI returned my truck at 3:30pm I rented it for 4 hour. I paid for 30 mile @ 109 I only drove 22 miles and I have not received my updated receipt. Man was not friendly at all. Will not go back thanks
STACY OThe drop off location needs to be relocated difficulty in finding and driving to location.The so called management there is poor location close at 6:00 pm management left at 3:00, customers could not be assisted and i was told to return the next day for refund, LOCATION IS ALSO IN THE MIDDLE OF 4 DIFFERENT GANGS
William HGreat Service
Johnny KReturns should not be so complicated!
Shannon WJust clean the truck and equipment rentals. The dolly I rented has fecal matter dried on the wheels and it emitted a smell. I wasn't able to use it. I informed a U-haul representative but they were more concerned with my payment than anything else.
Wyotainpondanish BLet us rent any vehicle with cash app
Donel HNice place good service
Gerardo GThis location needs to inspect their trucks more thoroughly and consistently. I rented a truck that had a big hole in the roof that wasn't noticed by anyone before I took the truck but they sure as hell noticed it when I brought it back. So after being accused of causing the damage i was told they wont close out my contract until a supervisor looks over it and makes a decision. Obviously they must have realized I didn't do it because they closed out my contract 4 days later, but this was still the worst and pretty much only bad experience I've had with uhaul.
William Bpaid for a dolly that was not included when we picked up truck. wanted a larger variety of truck sizes
William KWas not ready Had to start a new reservation
Jessica RAire Fresh refreshing it will be perfect for odor.
Irene EAbsolutely ridiculous customer service . When receiving my vehicle it was slightly under where the gas read on my contract. I shrugged it off and figured I’d fill it to thay mark because I’ve had this problem dozens of times and never been charged or argued with l. I didn’t think I would have to go in after getting the truck to tell the manager this. So when returning it I get charged 27 dollars in gas when even if it was below the mark it was literally one gallon short. Will never go back
BRETT CGood customer service. Vehicle was in good working order. I would recommend U-Haul and in particular this Location. It was a smooth transition.
MIKE CI did not understand though why the 2 miles were included for the return but I digress. But the 2 movers #MagicMovers were spot on ! They were professional, nice dependable and efficient not to mention affordable. I highly recommend them if ever I move again they are the company I will be calling
Ingga SThe truck was very dirty. I had to move so I took it as is.
Felix VThe truck I used was soo dusty & dirty. I have allergy problems. I was sneezing the whole time. the mirrors were supper dirty you couldn’t see anything I had to roll the windows down to see out side. There were I ashes inside . It looked like they haven’t cleaned the truck in months. The whole dash board had piles of dust. Worst experience ever.
MAGALI JThey didn't mention that the storage center closes at 5:00 and it would be impossible to get in to drop the car. I was lucky that the security guard noticed me and let me in. It was scary situation.
Siamak SCool but not a lot of parking
Marc AOver Charged me for gas that I put back In the vehicle
LAKISHA GJust keep your u hail well maintained keep up the good work
Mary CThe man at the storage facility was really nice and helpful. It's a difficult lot to get into, as there is a security guard that has to raise a traffic arm for you to get through. But overall a good experience returning this UHaul.
Renee BNo parking for customers or rental trucks.
Judith RAll is well things ?? all is welland good
LINDA BNothing everything was perfect.
Vanessa VThe inside and outside of the truck was filthy. The windshield had tons of dirt. The yellow "need service light" was on inside the vehicle and transmission would rev-up when applying the break. I felt like the vehicle was not safe. I will be contacting the State of CA. I'm sure there are laws requiring rental vehicles to be in good working condition when renting to the public. The establishment had few roaches climbing the walls and bird poop on the walls (I have the pictures to prove it). I've rented from other U-Hauls and never experienced this before. The only man working there was in different to providing good customer service and I believe it's because his business is in the heart of a poor community (African Americans and Hispanics) and he feels has though we are not worthy of good customer service. Heck, I think maybe he thought we'll would never notice that the vehicle have not been serviced. Same on him but I will not keep this to myself. I will be posting a review on yelp with pictures! Look out!
Patricia DThe I haul truck was very dirty. I brought it to the attention of the agent when I was checking out vehicle because I noticed a spill, crumbs, and just a dirty inside can and outside. He acted very nonchalant so I made sure I documented it on the paper I signed prior to leaving the site. Upon returning the vehicle the same agent claims the vehicle was more dirty than when I received it but that’s inaccurate. No eating and we only had water and made sure to leave it better than we found it. I made sure to document everything because when I read the reviews I saw that this location is problematic and I found it to be an issue as well.
Quiana BBased on an inaccurate description of the 10' truck, i rented one because I needed a ramp. When I got the truck home, I realized there was no ramp. I IMMEDIATELY returned the truck. The imbecile at the Gibraltar Self Storage (Next to the Slauson Swapmeet) said he had to still charge me; despite the fact that he verified the Mileage, Gas level and cleanliness of the vehicle. As a result, I had to file a claim with Customer Service. I will never again rent a truck from U-Haul. The staff are incompetent, putting it politely.
Steven BI don't see what is the point of allowing me to choose a pickup location if you are then going to select one for me. As if driving over half an hour to pick up the truck wasn't bad enough, we were sent to a super sketchy neighborhood. The pick-up location was also a bit confusing, We had to ask security for assistance.
Ivette CYou guys gave me a van with tranmsion problems spent over 400 dollars to go and come back from San Diego
ajmal sThe gentleman was not sociable at all and was trying to charge me to clean literally 3 small pieces of paper that I didn't realize I had dropped. Meanwhile the vehicle already was filthy and I have pictures to prove it before I rented it
taneshia tI returned my vehicle at the appropriate time just didn’t know I had to take a photo of the key proof of returning .. so I called a rep and they said they were going to note it in the system .. but some how they can’t find the notes but I talked to a rep that didn’t work for the actual company and he Over rode them.. so great ful for the 3rd associate I spoke to
Rakeya MThe employee was very rude I will never come to this location again nor will I recommend anyone else
wanda wNOTHING
Raymond FUHaul representative very helpful and attentive.
Glen BTruck didn’t come with a dolly . When I returned and told the man, he said you have to request a dolly , they do not keep them in the truck .This rental experience was the worst I’ve had. I will not use this location EVER again.
Betty BThe employee at this location was very rude.
Ameinah TAll was good. Thanks for your service.
Brenda PThe person that assisted me at the Gibraltar was nice and very courteous. He made my dreadful moving weekend go so much more smoother. Thank you very much.
JIMIE BI confirmed my order on line and went to the uhaul. Worker on this day looked shocked to have a customer. Even asked if I was sure I rented from that location. He never got out to check the van before I took it. He asked me to do it. I returned to explain there was white spray paint on the passenger side and that the gas was on empty. He waved me away saying ok. He originally marked the paper at 1/4, but then scratched it out and put it marked it at 1/8 because the lady who rented and turned the van before explained that to him. I took off in a rush thinking he would fix it once I returned as he did when he adjusted it the first time. When I returned he had no recollection and charged me for gas. So what would of been a $30 translation turned to $55 for only 13 miles ofuse.
Clemente CThe representatives were very great and honest I left my phone in the truck and it was able to get it the next day that means a lot to me and goes a long way as far as good business thank you
Shannon MTruck was filthy, soda spilled on the dashboard , seat, and floor mats. Cigarette ashes on the dashboard and driver’s door. The cigarette smell was strong.
Maria ATruck cab was not cleaned out. The reserved supplies that had been requested and paid for were not on hand. I was sent to another location. The rep was not on site and i waited 15 minutes. Horrible experience.
Jeffery MLocation needs to stock basic moving supplies. No furniture pads or dolly available even though request/order was placed when the reservation was made.
Anjetta BThe customer service is super poor they lie to you just to get you to rent the trucks then can't in touch with Area field manager by phone that place & the customer service stinks overall experience was a real nightmare I would never ever go back or would I ruined anyone's like by recommending this place.. they need to retrain the crew & the management .. this is just sad that they let just anybody run a full Business that don't have any knowledge on how to run a business handled people are talk to people it is very inappropriate to lie just to get people to rent a truck ... NEVER GOING BACK
kimberly MIt would be nice to have been shown the truck and go over details of truck prior to driving off lot as well as have equipment that I requested already in the truck. Although I should of double checked to make sure a dolly was inside the van, I trusted that everything I needed was there but I didn't know until I arrived home and opened up the back of the van expecting to see a dolly but unfortunately to my disappointment there wasn't, which made my move a bit challenging to say the least. Not to mention that the windshield was very dirty and it made it worse when I used the windshield wipers and wiper fluid to clean the windshield which smeared all the dirt creating an outline ???? But overall I am thankful for having the van to assist in my move. Thank you!
shiemier mI was sent to this location even though my confirmation email indicated a location on Western. Once I arrived at the Slauson location, I was not expected and was told my 9am resevation was set for 12pm. After a brief discussion with the clerk I we cleared up my reservation check out time. It took nearly an hour to enter my information to confirm my reservation. It was very disorganized and prolonged my move start time by an hour.
Jose LCustomer service didn't explain the charges well or the return policy.
MAURICIO Ethey were very helpful at this location and friendly
KARINA H