Awesome place to rent from.james F.
Customer Reviews for Gibson Auction
(U-Haul Neighborhood Dealer)
London, KY 40741
Services at this Location:
- Mon: 8 am - 4 pm
- Tue-Wed: 8 am - 6 pm
- Thur-Fri: 8 am - 4 pm
- Sat-Sun: 9 am - 12 pm
Special Operating Hours
- 5/28/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jacob V.
My rental wouldn't show in my app. Had to go in through the email U-Haul sent me. Had trouble checking out/in the truck. First time it's happened, but I got lucky and the pick up location had someone to help me.Gregory Y.
Customer did not leave a comment.brandon C.
Customer did not leave a comment.James J.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Donita H.
There was soda spilled inside the cab and the box deck was not swept. Things I didn't notice when I picked it up. I left it clean.Al P.
Customer did not leave a comment.George C.
Customer did not leave a comment.Jason R.
Customer did not leave a comment.Chene O.
Customer did not leave a comment.Kelci L.
I thought everything went great. I used the app to pick up the truck early and then to check the truck back in. Keys were easy to get and return. Lot was easy to find and access.Gregory Y.
Extremely satisfied , always helpful . I will use this location for all my future uhaul needs . Thanks for all your help .HOLLIS H.
Jamie was awesome to work with. I would definitely recommend Gibson Auction to anyone looking to rent a UHaul.Terry M.
Customer did not leave a comment.Philip G.
Very friendly and helpful , and does all he can to accommodate . Will definately use for future needs .HOLLIS H.
Customer did not leave a comment.Sherry C.
Customer did not leave a comment.SALLY P.
It was an awesome experience! Thank you!!Michael G.
Customer did not leave a comment.Brian B.
Excellent folks to rent from, I will rent my next piece of equipment from them.CALVIN C.
Owner went above and beyond for me. He came in to meet me on a bad weather day even when he would have otherwise been closed. Much appreciated!!REBECCA J.
Very professional and great customer serviceMAZIE L.
Customer did not leave a comment.Donnie F.
I will definitely use Gibson again. Their location was easy to find & the owner was professional & helpful.DEBORAH H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.ALEXIS C.
I don't see how you can improve on Perfection. I was beyond pleased with your company, great prices wonder people and even go out of there way to help even after hours, and there day off. I will definitely be using y'all again.RICKEY M.
Customer did not leave a comment.JENNY Y.
Customer did not leave a comment.Rosetta D.
Customer did not leave a comment.Matthew P.
Maintain your vehicles and make sure the vehicles are spotless and not a dumpster.REBECCA Q.
Customer did not leave a comment.mazie L.
My pickup time was at 9. The location was closed when we arrived. We had to call a number on the door, the lady responded and said she would be there at 10:15 that they had changed our time. They never informed us of this. After waiting 30 minutes, we received a call back that the uhaul hadn't been dropped off yet and that they would call us when it did. We asked if there were any other uhaul available, while approximately 8-10 were in the parking lot. We were told no because those were reserved for fedex and ups. It was very inconvenient as we were on a time constraint and traveling multiple states away.ASTYN A.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Lillian V.
they didn't answer the phone, even tho they were "open". I showed up and the place was deserted. while fumbling with the terrible app, i couldn't get the key lockbox to open. Finally, a helpful person showed up with a door key, and did a work around to unlock the truck.Sean M.
Customer did not leave a comment.Roger D.
Customer did not leave a comment.TONY S.
it was closed at 11:00 AM .... listed a number to call ... only got a recorded message !!! SADLarry S.
Top notch service! Came in when they was closed to rent me the truck. Would definitely rent my next Uhaul from themTINA W.
Customer did not leave a comment.david B.
Customer did not leave a comment.WARREN G.
Not sure why this location was selected for return. It was much farther than 3 U-Haul locations I passed to get to this one.Heather G.
They were closed. Location was not well marked for an out of towner to find.MARY S.
Drop off was great. The reservation process needs improvement however. I had to call back after confirmed reservation to correct billing issues. Then had to call to get my pick-up location as it wasnt called to me. Then on arrival they didn't have and furniture pads as ordered. If you allow them to be reserved you should have them for use. If you run out of rentable ones then they should use the new ones in store off the shelf. You have a deposit to use against the cost. This is standard business operating procedure.Kevin M.
Awesome place of business!!!CLYDE C.
Customer did not leave a comment.TONY S.
Gibson Auction is the best U-haul rental in london kentucky. I will rent again ThanksCHRISTOPHER M.
They were great!!WILLIAM W.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.DANNY C.
Customer did not leave a comment.JOHNNIE B.
Customer did not leave a comment.LEE J.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Jenny G.
The owner Jamie was so very helpful. I will most definitely use his uhaul rental again when I need one. Highly recommend to anyone looking to rent a uhaul. Very kind and friendly.Joyce H.
24/7 check out but these folks still come in and work during their time off. Good folks and easy to work with.HEATHER G.
Was very nice and went out the way to take care of my business very thankful for thier service thank you 😊Mason A.
Owner was awesome!!! Nothing but good to me. I WILL HIGHLY RECOMMEND this location for rentals.Dustin M.
Customer did not leave a comment.Risha M.
Your app is horribly optimized. I had to entire my login information 3 times each time I tried to use it to pickup and drop off.IAN H.
Great people and great service.doug G.
Customer did not leave a comment.Hiram C.