Customer Reviews for Gibson Auction
(U-Haul Neighborhood Dealer)

33 reviews

1633 N Laurel Rd   London, KY 40741

(606) 864-0483

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 864-0483

1633 N Laurel Rd
London, KY 40741

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maintain your vehicles and make sure the vehicles are spotless and not a dumpster.

REBECCA Q. 
Rating:
4.0

Customer did not leave a comment.

mazie L. 
Rating:
1.0

My pickup time was at 9. The location was closed when we arrived. We had to call a number on the door, the lady responded and said she would be there at 10:15 that they had changed our time. They never informed us of this. After waiting 30 minutes, we received a call back that the uhaul hadn't been dropped off yet and that they would call us when it did. We asked if there were any other uhaul available, while approximately 8-10 were in the parking lot. We were told no because those were reserved for fedex and ups. It was very inconvenient as we were on a time constraint and traveling multiple states away.

ASTYN A. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Lillian V. 
Rating:
2.0

they didn't answer the phone, even tho they were "open". I showed up and the place was deserted. while fumbling with the terrible app, i couldn't get the key lockbox to open. Finally, a helpful person showed up with a door key, and did a work around to unlock the truck.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
4.0

Customer did not leave a comment.

TONY S. 
Rating:
2.0

it was closed at 11:00 AM .... listed a number to call ... only got a recorded message !!! SAD

Larry S. 
Rating:
5.0

Top notch service! Came in when they was closed to rent me the truck. Would definitely rent my next Uhaul from them

TINA W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

WARREN G. 
Rating:
2.0

Not sure why this location was selected for return. It was much farther than 3 U-Haul locations I passed to get to this one.

Heather G. 
Rating:
3.0

They were closed. Location was not well marked for an out of towner to find.

MARY S. 
Rating:
5.0

Drop off was great. The reservation process needs improvement however. I had to call back after confirmed reservation to correct billing issues. Then had to call to get my pick-up location as it wasnt called to me. Then on arrival they didn't have and furniture pads as ordered. If you allow them to be reserved you should have them for use. If you run out of rentable ones then they should use the new ones in store off the shelf. You have a deposit to use against the cost. This is standard business operating procedure.

Kevin M. 
Rating:
5.0

Awesome place of business!!!

CLYDE C. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
5.0

Gibson Auction is the best U-haul rental in london kentucky. I will rent again Thanks

CHRISTOPHER M. 
Rating:
5.0

They were great!!

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE B. 
Rating:
3.0

Customer did not leave a comment.

LEE J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jenny G. 
Rating:
5.0

The owner Jamie was so very helpful. I will most definitely use his uhaul rental again when I need one. Highly recommend to anyone looking to rent a uhaul. Very kind and friendly.

Joyce H. 
Rating:
3.0

24/7 check out but these folks still come in and work during their time off. Good folks and easy to work with.

HEATHER G. 
Rating:
5.0

Was very nice and went out the way to take care of my business very thankful for thier service thank you 😊

Mason A. 
Rating:
5.0

Owner was awesome!!! Nothing but good to me. I WILL HIGHLY RECOMMEND this location for rentals.

Dustin M. 
Rating:
5.0

Customer did not leave a comment.

Risha M. 
Rating:
4.0

Your app is horribly optimized. I had to entire my login information 3 times each time I tried to use it to pickup and drop off.

IAN H. 
Rating:
5.0

Great people and great service.

doug G. 
Rating:
5.0

Customer did not leave a comment.

Hiram C. 
No reviews have been submitted for this location.

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