Customer Reviews for Gibson Resale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gibson Resale

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Kimberly R.
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Customer did not leave a comment.

Jamie N.
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The directions take you to the front of building which the trucks park in back. Really hard when it's night time not properly lighted.

ALFRED A.
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Mark S.
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Harvey M.
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Allen M.
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Caroline J.
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WILLIAM K.
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Make sure the pickup site has the equipment that the customer ask for before the reservation is approved by the company, i needed an appliance dolly and they didn't have one. The small dolly i was forced to pay for because I needed one had some form of oil all over it and I couldn't use it anyway.

Scott C.
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Did not have full 24 reserved furniture pads, only had 12 and one of those was badly ripped. Not the site's problem but I reserved 24 from UHaul. Not to mention that the site I reserved the truck from turned out not to have the size truck and I get a message a couple days before pickup that my location has changed. U-Haul should do better about reserving equipment from the requested location or not allow the reservation to proceed.

jamie G.
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Jessica L.
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Clyde P.
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David D.
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Location was an abandoned building with sign instructing to call for assistance. This was during normal business hours. No one around. Need to improve service and location conditions.

Miriam K.
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Very nice man greeted us., his name was Virgil.

Sonya H.
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Paul S.
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GENARO S.
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Very pleased with the service.

Tony D.
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Gerald C.
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Since I am not an employee of U Haul. I was just wondering how much I was going to be payed for the work I done to get the truck.

Terrie W.
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Had a few issues with getting the link sent, but the business owner was nice and called me back when his buisness was closed.

Cailin W.
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GUY R.
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Kenneth H.
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Robert T.
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Great service and the manager is very helpful through the entire process.

Shannon N.
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Lisa J.
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Erica H.
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Robert F.
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Benjamin B.
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Barry M.
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I picked up the truck I booked it at one location but I assume they did not have a truck there and we had to go to another location to pick up the truck but everything went pretty well.

Allen S.
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Tim B.
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I would recommend you not charge a customer $2.12 for being 5 miles over on mileage when I left way more gas in the tank when returned!

Charlie M.
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Truck had issues , pecking in the engine , sounded like exhaust had a leak ,,

Joseph W.
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Corey H.
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Lea A.
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Sibyl C.
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HERMAN E.
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My equipment and location were great. My gripe is that I called uhaul after my pickup, I realized that I had only requested the truck for 16 hours instead of 20. They charged me a 40 dollar convenience fee to add 4 hours. It was almost as much as the original rental.... that is a complete rip off.

Tucker N.
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Randall S.
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james G.
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Charles R.
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James M.
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Michael B.
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James T.
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Everything was great

sharon M.
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Joseph L.
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H L.
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Patrick G.
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No problems I parked the truck and turned in the keys and was on my way in a minute.

kim W.
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They above and beyond for me. They called me back after they had closed and even waited on me because I needed a truck to move. This was the best experience I've ever had with uhaul. They will be who I use from now on.

Robert T.
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Sherri D.
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John R.
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Nothing at this time.

ROB E.
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Owner was extremely nice and helpful

Dawn M.
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Robert D.
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ordered a 10 ft. a week ahead of time. i get a meesage on the day to pickup that my truck was 1 and half hour out from where i ordered it.But had to get 20 ft. somewhere closer than where they wanted to send me.

David S.
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Nothing

Marquetta M.
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It wasn't terrible but when I got there the sign said closed and I waited about 10 minutes and they were open just hadn't changed the sign or opened the door. It was a little crowded and stuffy in the store. A few minutes after I left I called back to check on something and no one answered. I turned around and went back and they were in there , so I don't know why they didn't answer

DOUGLAS J.
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Nothing

Vincent L.
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ronald S.
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Phyllis P.
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I was charged $17 extra for gas even though I put it right back where it was when I picked it up!

WILLIAM H.
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I had issues checking in online and with my pickup. My tow/vehicle combination was validated online, however when I got to the location, after about 30 minutes of the poor woman trying to get me checked in, she called U-Haul when she couldn't get my trailer to pull up, and I was told by a lady on the phone from U-Haul (when the lady at the store couldn't help) that I couldn't be validated because the vehicle I was towing was too heavy. I drove here 30 minutes to get the trailer, so I was very disappointed and initially stormed out angry. I came back in and the lady at the store however helped me eventually get what I needed after U-Haul service was no help. I think there should be more experienced people for the store personnel to call when needing assistance from U-Haul. I rent these at least several times a year, so I am hoping I don't have to go through this again. I do want to really note how helpful the lady at the location was for me.

Rita C.
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tony F.
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dakota S.
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Kristie W.
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John R.
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absolutely the nicest folks to deal with. my trailer was ready and waiting for me when I got there. check in was a breeze and even though I could've hooked up the trailer. the nice gentleman even hooked it up for me. A++

CARL D.
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Professional, friendly and knowledgeable

danny W.
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These people were on time and very helpful. They were great!

GARY M.
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tony F.
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Very nice and helpful!

Scott G.
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Lisa M.
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Excellent customer service.... very helpful loading and unloading . Saved me some money as well!

vaughn S.
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Everything great

Landan J.
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Amber C.
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Rebekah E.
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Joseph R.
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I was having trouble online so They came and helped me on a Sunday...I would highly recommend!!! You won't be disappointed!!

VIRGIL G.
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VIRGIL G.
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VIRGIL G.
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Tiffany B.
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Michael T.
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ohmen S.
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austin B.
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They was nice and good people very clean trailer

James T.
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Can't think of anything. They were super nice.

VIRGIL G.
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VIRGIL G.
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John G.
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Thank you

william R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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