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Jessica B
Customer Reviews for Gibson Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was excellent! Location easy to find and easy to get in and out with the truck. Fast pickup, I was out in less than 10 minutes.
James RNothing I can think of. The young lady that waited on us was great and price and time was great. Thank you all.
PATRICK SVery friendly folks. Will use them from now on anytime I have a rental need.
PHILIP HVery friendly and helpful
MARC WIt was a great experience!! The lady that helped with the rental was very friendly and pleasant. Highly recommend
KEITH BJust very confused on how I got charged for gas I drove 6 miles, and it said we used a quarter of a tank of gas. We got charged $14 extra. I know the gas policy, but I do not feel like 6 miles should use a quarter tank of gas. Other than that the service was great and the lady working the desk was very nice and helpful. The truck worked great and was clean.
CONNER PYou need to spray the inside cab of your trucks for spiders and insects. I got bit yesterday while in the truck by something on my back. The bite is painful and I’m hoping it wasn’t by something poisonous. Other than that the lady that helped me was so kind and friendly. Excellent customer service. I would definitely recommend the location on Bighill Avenue in Richmond, Ky to anyone.
Melissa TThere was dry dog vomit on the passenger side, floorboard, and underneath the seat. The truck smelled awful when I got into it. I didn’t see the vomit until it was too late to return the truck
LISA LRude and gave me a death trap of a trailer
JEFFERY BIt went well.
CHARLES LI had to return the truck after business hours due to getting a late start because of the pick up issues. I waited on hold for 30 minutes waiting for a representative to help me with the return.
Amy FThe lot was crowded it was too small there's too many trucks and trailers there's only a one entrance in there is no exit except for the same one you come into. I dropped off the truck late at night the day before it was due with full of gas. Plus cleaned out the cabin trailer. Tried to get that musty body odor smell out of the cab. Need clear instructions on how to tow with a tow dolly.
DARLENE MClean the trucks also had a dolly and also the staff was the lady that helped me was very nice but then I guess the owners came in and seen that I was late getting the truck back and started talking about me and it wasn't very nice either the reason I know this is because they called me and they got my voicemail and they didn't hang up when they left their voice message they just stayed the phone stayed on so in the voice message I could hear them talking about me and I don't know who I was in there but I didn't think that was very professional at all because I had planned on paying them but I had never got anybody to send anything saying how much I owe because I would have to probably make that in payments but now I'm just wondering why would they have to hurt my feelings over me getting the truck back late when I had already talked to you all and they said just take the truck back and we would figure something later I'm not going to lie
JANE MFriendly and efficient staff. Very pleased.
CAMMIE BThe young girl at the front desk, long, straight brown hair; she was very welcoming, kind and helpful. I wish i could remember her name, but she was the picture of customer service. I tried checking in through the app but my connection wasn’t great and she was just really kind and helpful.
Kristin CThe office is a little hard to find, but overall I was very pleased with the customer service and ease of check-in.
Steven KThe woman checking me in was great! Super friendly and helpful.
AMANDA CNo associate on site, no clear directions for drop off.
GRETCHEN HThis was not my original pick-up location — it was 40 minutes away from where I was supposed to pick up my trailer, which was a major inconvenience and caused me to be late for my delivery. However, this was not the fault of this location. As for the trailer itself, I rented a car hauler, so I didn’t expect it to be spotless or in perfect condition. It did what I needed it to do. The employees at this location were very kind, informative, and professional, which I truly appreciated given the situation.
JESSICA GUnit I drive needs attention to the back door closing mechanism, wheels/tires, and back-up equipment (was none).
Grover HI love it when I go to this site bc they will go up and beyond to help. I have used the many times before and they know me by site if not my name. Thanks yall!!!
DONNA MI don't see no improvement is needed I was treated with kindness as soon as I walked in the personal was friendly and helpful to my every need I will recommend this uhaul service to everyone I meet
NORMAN WThe woman that took care of us was wonderful! My only complaint is the return. The mobile return is horrendous. Online the hours were until 5PM so I intentionally brought the truck back before then (over an hour earlier from when it was due back). The app would glitch and I would have to start over. This happened multiple times. It took me 35 minutes to complete the return. Do better.
ROBYN MQuick in and out, good service.
DAVID OOverall AMAZING facility! Staff is super helpful and friendly so there’s not much to say for improvements!
NOLECCA GStayed open past closing in order for me to get there and pick up the trailer.
LARRY BI can't think of a single improvement! These guys are the best. They are so helpful and kind! They definitely made a stressful day a little easier!!!
STEVEN NVery good service from the rental agent (Gibson Resale): the staff were friendly, prompt and helpful. The towing equipment I rented was clean and in good shape. This is an excellent location to rent U-Haul vehicles and equipment!
ROBERT MIt was so small, you could hardly get the truck in there. The employees was helpful.
Kelly SAlways amazing service at that location they are super friendly and helpful
JARED AThe place that I had reserved at didn’t let me pick up at their location and sent me here and they let me have what I need
WINSTON HThe girl was very helpful and very nice and I was able to bring the U-Haul back a day early and get money back
RYAN AI only say NO to personnel helpful because we did not see anyone since it was after hours. Otherwise.. smooth transaction.
Jamie BMr. Gibson was VERY helpful and flexible with us.
PAUL BThe staff at the rental location were very friendly and helpful. The tow dolly I reserved was available on time and was easily accessible for hook up. The equipment was in good condition and worked well. Excellent service overall!
ROBERT MNot cleaned trash under and behind seats I found when dropping off U-Haul cup holders sticky floors, dirty cargo space had leaks and it the space above the cab is Was wet inside, and there was a spot that you could see light through it from the inside looking out the U-Haul itself ran very poorly unknown. If there was an exhaust leak or a misfire the staff at the rental pick up location was extremely friendly and quick.
Pamela MI came in, in person and made a reservation for a 20ft truck. Showed up at the reservation time, and ti my surprise no truck. No record of my reservation. So I had to make and extra trip with tje smaller truck. Therefore having to pay for an additional 40 miles tjat I wouldn't have had to pay if I had the truck I thought bi reserved
TIMOTHY CInterior of truck was not clean. (2) ketchup packs on floorboard and cup holders were dirty. I assume the gentlemen that was sitting in the chair in the lobby when I arrived was suppose to be responsible for that task? Printer not working, thus no paper copy available. Fish tank in lobby looks like it hasn't been cleaned out in a while.
DAVID DVery nice people and very helpful I would recommend this place to anyone.
SANDRA CSupervisor was excellent. Great customer service!!! Over the top accommodating. Very friendly & helpful.
KYLE MAt drop off no one assisted
MICHAEL GBoth agents I dealt with were very friendly and helpful. Thank you.
BEN JKaitlyn was wonderful. She was pleasant and professional. Kaitlyn was an excellent listener and helped me to feel confident about my rental and the rental process. Thank you so much U-Haul for a fantastic rental experience. Will rent again!
LEANNA TThe lot is tight to maneuver in. Staff was very pleasant and helpful.
ROBERT PEverything was perfect.
DVID RThe office that we dropped off U-Haul at was not open so we did not deal with anyone at that location.
BRENDA HDrop off location was changed from where I wanted to drop. This location is small and crowded and difficult to get in and out with a trailer.
DAVID LThey were great to work with, she even waited a few minutes for me to get there! Great customer service 😄
JENNIFER KCan't complain!! Super helpful and nice company to work with!
KEITH LI love this location. The staff are wonderful. When we moved to Richmond they loaned us a dolly free of charge and renting the uhaul with them was very simple and easy to manage.
Brooke FI was charged for gas that I didn't use.
Marlena BThis location either had the vehicle or if not helped you find one. Excellent customer service.
Paul BThe after hour online is so stupid.
Stacy R