Customer Reviews for Gibson's Portable Buildings

They did a great job trying to make sure the invoice was properly setup but there is only so much that can be done at the local level.

The contract had me returning to Chapman's uhaul he no longer does uhaul

Always accommodating.

Just make sure if someone makes a reservation for a certain truck make sure they have that truck. When I made my reservation I made a reservation for a 10 foot truck. When I got there he said that he didn't have a 10 food truck and he hasn't had one for months but they ended up giving me a 15 foot truck for the price of a 10 foot truck so I appreciate that but overall it was a great experience! Thank y'all!!!

Very Satisfied

Awasome have used before always open when others are closed

Great location and service thanks

I have used this location before. Rick makes the experiane worthwhile. Not only does he rent equipment to me, afterwards we sit and talk and laugh about al kinds of things. I will be stopping there next time i need to rent your equipment.

Closed was just a storage place found a place to turn trailer in

N/A

Fix tech to be able to give hard copy to customer.

Mr. Gibson was extremly helpful and friendly.

Helpful to an extent. Told me where to put it but no offer of any help. Different to previous rental I returned.

Uhaul is excellent, thanks

It's basically self service. No help with the hook up, no help with the checking the lights work or not. Had blinkers, brake lights but no taillights, which I didn't realize until dark during my use. Owner sat inside with the A/C. Only used them this time because no one else in my town had a hauler. Pro is it's close and easy access.

Nothing to my knowledge everything was excellent. Rick and his employees are just fantastic in Scottsboro, Al They treat you like family.

only negative was the dog hair in center seat. this location staff are excellent to work with. this has become my go to location.

Excellent!!!

This was a very easy rental process, mostly done online. The Gibson rental people were great!!

Night drop off

Suggest closest drop off point to the customer request destination point. I found a drop off location four miles from my destination. U-Haul recommended a drop off point much further away. Possibly due to zip codes or other interference. Not practical for me to travel that far.

Cost was too high for a very short in town appliance move, will do something else next time ??

I rented my truck from Gibson's truck and storage rental in Scottsboro, Alabama. I signed in online before picking up to expedite the process. This did not help however and my check in still took close to an hour. The morning the truck was supposed to be turned in I realized I couldn't locate the key. (Yes, my fault, and I do take ownership for this.) however when trying to solve this problem and turn the truck in, Gibson's stated they didn't have any spare keys. Poor planning on any rental truck provider's part, but okay. I was prepared to have a new key made just needed guidance as where to go. Gibson's closed at noon that Saturday leaving me no assistance. I was put on hold or hung up on multiple times by U-haul customer service and roadside assistance. I was trying to resolve this issue starting at 7 am on Saturday 9/29. I did not receive any helpful advice from U-haul until 8pm that night when they gave me names/number of someone who could make the key. This was only accomplished because of me filling out a roadside assistance request online. Not because of any help from the live persons I had been in contact with that day prior nor the rental provider. I've used U-Haul many times and been pleased every time. However, this experience was a true nightmare. Yes, I take ownership and responsibility/costs for losing the key. I do not,however, think I should be responsible for the extra rental charges past the original schedule day. If it had not been for the poor customer service provided by Gibson's or U-haul itself that day, the truck would have been turned in on time. Please help me resolve this issue, or I can promise U-haul will not be my go to moving help in the future, nor any of my families.

Have more dealers like this fine dealers and you'll do fine.

Everything happened just as planned. From the equipment Rick Gibson's customer service. I was very happy to meet him. I will call him each time we have a need.

We have been double charged... We paid 144$ and turned the uhaul in the next day which was yesterday sunday March 18 and we rented it on Saturday at 2pm... we are now trying to get in touch with you guys and just keep getting put on hold...This is ridiculous... If you guys are going rent a product to someone don't double charge them because I can guarantee will will not use U HAUL ever again...we need this money in our account because we are moving with children and we are now behind on funds because of an error on your part.. And now you cant evne answer when we call and keep putting us on hold...Ridiculous... we would never recommend your service to anyone

We didn't even have to go into the office. Rick met us outside, read the mileage, told us to expect an e-mailed receipt, and we were on our way. We could tell that he valued our business as well.

When we got truck gas was 3/4 full took back on half they charged us 92 dollars

Chapman's Mini Storage has always been our 'go-to' for renting U-haul equipment. We were used to his style of service. Since he retired, their hours are not what they used to be, so we had to choose another option. The young lady that assisted us said that U-haul is not their main focus, and the service proved that. We chose another location when we rented a U-haul the next weekend to complete our move.

Great friendly people who are wonderful to work with. Thanks !!!

Very obvious they take exceptional care of the equipment they have! Awesome service!!