Customer Reviews for Gilligan's Spring Valley LLC
(U-Haul Neighborhood Dealer)

74 reviews

17257 N Spring Valley Rd   Spring Valley, AZ 86333

(928) 227-1381

Location Hours

  • Mon-Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(928) 227-1381

17257 N Spring Valley Rd
Spring Valley, AZ 86333

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck had several mechanical issues that should be addressed soon.

Michael W. 
Rating:
3.0

U-haul was not cleaned. Left over empty bottles and food in cab. Previous damage was not marked and had to be explained at drop off locations with photos taken at time of pick up.

Hunter S. 
Rating:
3.0

The truck had some isdues,issues, the staff was great

Steven W. 
Rating:
3.0

The phone contact listed for return in Spring Valley, AZ rang many times and then a machine picked up and said that I could not leave a message. The number listed was 928-227-1381.

Michael C. 
Rating:
2.0

Customer did not leave a comment.

CIARA S. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Thank God for UHAUL what a great service you offer to America!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Rafail S. 
Rating:
5.0

Really friendly & helpful staff with a very nice "C" store with fuel. Great for U Haul experience.

Robert J. 
Rating:
3.0

Customer did not leave a comment.

Rafail S. 
Rating:
1.0

It took 45 minutes to get a small box trailer the lady called several people on how to do paper work while my brother sit out in a warm cab it shouldn't take this long was not Happy with this service

JOSEPH B. 
Rating:
2.0

Got CHARGED $20.00 for useing self return app when I returned on time when there was no one on site to process return.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Great bunch of people who work here! Thanks, we will be back!

SUSAN H. 
Rating:
1.0

I didn't like uhaul

Ram B. 
Rating:
5.0

The agent personally checked in the tow dolly and pointed out why the car was literally being dragged behind us, ruining the back tires and forcing us to replace the tires and drive the remainder of our trip. Very unhappy that the charge for the tow dolly is still on my credit card statement and charges not dropped as promised by U-Haul!

ANA C. 
Rating:
2.0

Manager help in the end i thank for that but it took 4hrs to finLe get the truck but it wassnt the big one i odered now i have to do another run from az to idaho. Its cost me so much money because now i have to make another run yo idaho.

JESSE L. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Would have been helpful to have signage in the drop off area

MICHAEL B. 
Rating:
5.0

Allow equipment that qualifies for one way to be able to have drop off changed without extra charge.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW Z. 
Rating:
5.0

The guys inside were amazingly patient & polite. Very fun, too!

Andy C. 
Rating:
5.0

Big disappointment and unsafe. Horn did not work. In Arizona summer heat, the air conditioning did not work. U-Haul did nothing to improve the situation. At very least, I think a discount is an order. Unsatisfied customer

Julie A. 
Rating:
5.0

Customer did not leave a comment.

eric V. 
Rating:
5.0

Excellent customer service

Karen R. 
Rating:
4.0

Customer did not leave a comment.

Dakota P. 
Rating:
5.0

Customer did not leave a comment.

Alejandro H. 
Rating:
4.0

Customer did not leave a comment.

adam R. 
Rating:
5.0

Customer did not leave a comment.

Brady R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

VALENTINO H. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Everything was great!

Jeannine Y. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
2.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

Sherie M. 
Rating:
5.0

Professional and very good service

paz G. 
Rating:
5.0

Customer did not leave a comment.

shannon F. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
3.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

ron C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
4.0

Your website is not explicit concerning return time. I called the 800 number before renting to find out the return time required and was given inaccurate info. I would have picked up the trailer later had I known how early it was supposed to be returned.

James H. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

I moved a total of 40 miles. The truck cost me around $180.00. For 2 days. I feel that if your moving say 50 miles or less then it should cost less. The old $19.95 local with a set # of miles to go with it. Say 20 miles. Any more miles than that would be $0.25 a mile. That would be great. Charging $0.99 per mile is a bit much. I think that Uhaul would round up a lot more of the local people if prices were more accommodating.

Corey O. 
Rating:
5.0

all was great !!!!!!!!!!! Thanks to Angel.

Nickolas T. 
Rating:
4.0

Customer did not leave a comment.

Harry Y. 
Rating:
4.0

New girl in training. Just had to wait a short time for someone to help her. Both were super helpful.

Kristie R. 
Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

laurie P. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

julian V. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Nothing all was great. Everyone was great.

nick T. 
Rating:
4.0

Give customer list of damages before you let them leave. Nothing was given to show you didn't damage it.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

MYRRIE H. 
Rating:
1.0

Worst experience ever, please hire competent people

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

daniel D. 
Rating:
5.0

Friendly staff. very helpful!

Francis V. 
Rating:
3.0

Defective exhaust system, muffler separated at manifold pipe. Inner tire on driver side rear had slow leak. Eventually flat. Didn't have the size truck requested a week prior. Didn't have furniture pads organized or counted out, ready for rent. Unable to redirect ac airflow due to malfunctioning actuator. Pickup location 31 miles from requested location. Small chip/crack in windshield.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

Omar C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Had internet problems at time of service

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
No reviews have been submitted for this location.

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