I am reviewing the U-Haul company, not their locations: Beware! Even if you make a reservation at a specific location, U-Haul does not guarantee they will have the trailer available! We received a phone call the day before pick up and were told the nearest trailer we reserved was 60 miles away! When we asked for some compensation for gas and time we were given a lousy $20 gift card for a future rental! I can not believe this is how the U-Haul company operates!Dave C.
Customer Reviews for Gilligan's Spring Valley LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure your tires don't have leaks and your trucks have correct wheel alignment. Also make sure you clean out the cab next time.Hunter J.
Fill up the gas tank!!! It makes it very inconvenient to guess how much gas to put in since you make it very clear that Uhaul does not reimburse if the truck is returned with more fuel than what is printed on the receipt gauge.Richard H.
This location saved my move. The ladies were very helpful and very friendly. They saved uhual from a zero star review.Jennifer A.
My trailer hitch installed by UHaul did not work properly. The wires are wrong. Call me to tell me how I get this fixed please.Vicki C.
Customer did not leave a comment.Dale N.
The person I set the pick up with put down the wrong date so across state when I went to pick it up there was no reservation and had to set a new one driving almost 100 miles with no reimbursement for gas which is over $6.00 a gallon.Ian A.
I was given papers and key and was told it was in the field. So after I found truck was full of rotten dog food which smelled for over 100 miles. Was very disappointed.Eva W.
I reserved a small trailer & an appliance dolly. When I checked in, there was NO APPLIANCE DOLLY AVAILABLE!!!!! Employee Michelle17464 gave me a furniture dolly which was of NO HELP AT ALL!!! I WANT A CREDIT FOR THE MISSING APPLIANCE DOLLY AND FOR RETURNING THE TRAILER ONE DAY EARLIER!!!!Jeannine Y.
Customer did not leave a comment.RHONDA ROYLENE R.
Customer did not leave a comment.Cory P.
The lights we inoperable on the fist trailer. Later I noticed on the second trailer the tires were worn as I was in a hurry after waiting to get a second trailer. The appears to be a maintenance issue on the trailers that could cause safety issues for inexperienced drivers. The attendant at Gillian's was a big help in getting me on the road as a positive note.Jeffrey L.
The staff at Gilligan's Spring Valley located in Mayer, AZ were absolutely wonderful!!!! They were very courteous and helpful. I will definitely rent from them again. And it is a great location to rent from because they have snacks and even a kitchen . They can make you a pizza for your move!Amanda H.
The service was great. The representatives were easy to work with. We hadn't made arrangements before pick up and there was no problem getting a truck.Sharon S.
Easier parking lot to get out of for large vehiclesDawna S.
Made us stand there for an hour waiting to check the truck and trailer in because they didn't know how to read the mileage on the truck. Told us that I would get charged for 2000 more miles than we had driven. We were both exhausted after driving 900 miles from Idaho to Arizona in 3 daysJOANNA P.
Customer did not leave a comment.Clinton S.
I was charged for 2 days and I only used the trailer for 3 1/2 hours. Uhaul site said there's nothing they can do, that I had to call customer service. What a joke!! Tries calling customer service. Was on hold for 45 minutes then it hung up. Never again! Going with Penske for Sure next Time!Joey G.
I did not get the moving blankets I ordered and paid for.Delores S.
Very smooth return. I did it all on my phone. This location has a huge lot to drop off so it's very easy.Travis T.
Customer did not leave a comment.Jere W.
The truck had several mechanical issues that should be addressed soon.Michael W.
U-haul was not cleaned. Left over empty bottles and food in cab. Previous damage was not marked and had to be explained at drop off locations with photos taken at time of pick up.Hunter S.
The truck had some isdues,issues, the staff was greatSteven W.
The phone contact listed for return in Spring Valley, AZ rang many times and then a machine picked up and said that I could not leave a message. The number listed was 928-227-1381.Michael C.
Customer did not leave a comment.CIARA S.
Customer did not leave a comment.John K.
Thank God for UHAUL what a great service you offer to America!Robert J.
Customer did not leave a comment.Rafail S.
Really friendly & helpful staff with a very nice "C" store with fuel. Great for U Haul experience.Robert J.
Customer did not leave a comment.Rafail S.
It took 45 minutes to get a small box trailer the lady called several people on how to do paper work while my brother sit out in a warm cab it shouldn't take this long was not Happy with this serviceJOSEPH B.
Got CHARGED $20.00 for useing self return app when I returned on time when there was no one on site to process return.ROBERT M.
Customer did not leave a comment.Michael L.
Great bunch of people who work here! Thanks, we will be back!SUSAN H.
I didn't like uhaulRam B.
The agent personally checked in the tow dolly and pointed out why the car was literally being dragged behind us, ruining the back tires and forcing us to replace the tires and drive the remainder of our trip. Very unhappy that the charge for the tow dolly is still on my credit card statement and charges not dropped as promised by U-Haul!ANA C.
Manager help in the end i thank for that but it took 4hrs to finLe get the truck but it wassnt the big one i odered now i have to do another run from az to idaho. Its cost me so much money because now i have to make another run yo idaho.JESSE L.
Customer did not leave a comment.Melissa W.
Would have been helpful to have signage in the drop off areaMICHAEL B.
Allow equipment that qualifies for one way to be able to have drop off changed without extra charge.Edward M.
Customer did not leave a comment.ANDREW Z.
The guys inside were amazingly patient & polite. Very fun, too!Andy C.
Big disappointment and unsafe. Horn did not work. In Arizona summer heat, the air conditioning did not work. U-Haul did nothing to improve the situation. At very least, I think a discount is an order. Unsatisfied customerJulie A.
Customer did not leave a comment.eric V.
Excellent customer serviceKaren R.
Customer did not leave a comment.Dakota P.
Customer did not leave a comment.Alejandro H.
Customer did not leave a comment.adam R.
Customer did not leave a comment.Brady R.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.VALENTINO H.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.AARON M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.James M.
Customer did not leave a comment.Brad S.
Everything was great!Jeannine Y.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Sherie M.
Professional and very good servicepaz G.
Customer did not leave a comment.shannon F.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.Shawn W.
Customer did not leave a comment.ron C.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Jim K.
Your website is not explicit concerning return time. I called the 800 number before renting to find out the return time required and was given inaccurate info. I would have picked up the trailer later had I known how early it was supposed to be returned.James H.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.John R.
I moved a total of 40 miles. The truck cost me around $180.00. For 2 days. I feel that if your moving say 50 miles or less then it should cost less. The old $19.95 local with a set # of miles to go with it. Say 20 miles. Any more miles than that would be $0.25 a mile. That would be great. Charging $0.99 per mile is a bit much. I think that Uhaul would round up a lot more of the local people if prices were more accommodating.Corey O.
all was great !!!!!!!!!!! Thanks to Angel.Nickolas T.
Customer did not leave a comment.Harry Y.
New girl in training. Just had to wait a short time for someone to help her. Both were super helpful.Kristie R.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.laurie P.
Customer did not leave a comment.John T.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.julian V.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Timothy A.
Nothing all was great. Everyone was great.nick T.
Give customer list of damages before you let them leave. Nothing was given to show you didn't damage it.Barbara C.
Customer did not leave a comment.MYRRIE H.
Worst experience ever, please hire competent peopleAhmad A.
Customer did not leave a comment.James S.
Customer did not leave a comment.daniel D.
Friendly staff. very helpful!Francis V.
Defective exhaust system, muffler separated at manifold pipe. Inner tire on driver side rear had slow leak. Eventually flat. Didn't have the size truck requested a week prior. Didn't have furniture pads organized or counted out, ready for rent. Unable to redirect ac airflow due to malfunctioning actuator. Pickup location 31 miles from requested location. Small chip/crack in windshield.Chris J.
Customer did not leave a comment.Omar C.
Customer did not leave a comment.James B.
Had internet problems at time of serviceRafael A.
Customer did not leave a comment.Kenneth K.