Customer Reviews for Gilroy Mobil Gas
(U-Haul Neighborhood Dealer)

235 reviews

6991 Monterey Rd   Gilroy, CA 95020
(10th & Monterey)

(408) 847-3751

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(408) 847-3751

6991 Monterey Rd
Gilroy, CA 95020
(10th & Monterey)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This location needs to have a dedicated person to take care of the U-haul transaction. The woman at the counter had too many customers in the mini-market to be able to process the transaction in a timely manner. I was there for an hour just to pick up the van. Luckily the return only took about 10 minutes! This is my complaint to U-Haul: My rental had a quarter tank of fuel and I was told to return the truck with at least a quarter tank of fuel. I asked if there was any documents to let me know how much to add to cover about 100 miles - no, was the answer. So, I put fuel in and ended up returning the van with a quarter tank MORE than when I picked it up. WHY can't you go back to returning the rental full? Trying to calculate the fuel needed when it's an unfamiliar vehicle, is an unnecessary and complicated process that can easily be avoidable!!! This new policy is really not a smart one.

Teresa C. 
Rating:
3.0

Customer did not leave a comment.

chrycinda M. 
Rating:
1.0

Have people who actually supply you with what you rented and paid for and have people not take care of their own children behind the counter but actually facilitate returning a vehicle. I was met with laziness and sheer terrible customer service. You are lucky i didnt write a review. Literally the worst experience i have ever had and will NEVER be renting from uhaul again. There are plenty of better companies out there.

Elyssa K. 
Rating:
1.0

staff is slow. barely speak english. Check-in and check-out take so long almost 30min each time. They messed up my bill and I had to call uhaul main line.

Quoc V. 
Rating:
5.0

Customer did not leave a comment.

Quoc V. 
Rating:
5.0

Nothing I Loved renting the van from you at a price I could afford this is my second time I have rented from you and will do so again thanks ErickGarcia

Erick G. 
Rating:
2.0

The person was very surprised that I was returning a UHAUL truck. She asked me why I was returning it at their location, and told them it was the closest UHAUL to my house(one way rental). I asked them if they needed any info., and they just took my name. This was a very strange interaction, and at one point thought I was in the wrong place .The person was nice, but seemed really surprised I was returning the truck at their location.

phil M. 
Rating:
2.0

New tires. It shakes too much. Wheels are bald and need to be replaced so they don't pop.

Joshua O. 
Rating:
4.0

Customer did not leave a comment.

Claire H. 
Rating:
1.0

I'm working on a formal complaint to file with corporate. May be they'll decide and educate vendor on “the steps to improve for the next”

Sarath C. 
Rating:
5.0

Evrithing

pllumb M. 
Rating:
4.0

Customer did not leave a comment.

KEITH BLAKE M. 
Rating:
1.0

More professional staff, clean the truck out prior to renting it and ensure there is AT LEAST 1/4 tank of gas. Not indicate in contract the gas is 1/4 tank and then cross it out on customer copy telling the customer to show a picture of gas level being below 1/4 when The truck is returned while reminding customer there is no credit for extra gas.

Stephanie G. 
Rating:
3.0

Customer did not leave a comment.

Phillip W. 
Rating:
1.0

I had an awful experience trying to rent from this location. The workers had absolutely no idea what they were doing and weren't able to help me at all. I had to personally go behind the counter and do the entire reservation myself. This experience has made me question whether or not I will use U-Haul again. Somebody needs to go train the workers on how to properly set up a reservation.

Jarrod P. 
Rating:
5.0

The lady that checked us out was kind and efficient. There were no hidden charges or surprises. We are happy customers.

Lisa K. 
Rating:
1.0

The person at the pick up location was clueless and could bearly speak English. I was grateful that I actually got the vehicle. She clearly did not know what she was doing and I had to do a majority of it myself. Would definitely not recommend using that place as a pick up location.

Randy T. 
Rating:
2.0

very unclear where to drop off truck. also, staff was no help

Scarlett B. 
Rating:
1.0

I returned the vehicle the same day an was charged for 2 days also filled gas above 3/4 an was charged for half tank horrible rude service I was robbed by the company

Gabriel F. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
1.0

Time waiting answering the phone I was sent to the wrong location yet I was charged fir the extra mileage I will not rent u haul again

MARISA B. 
Rating:
2.0

When I was contacted by this location I asked if coming inside was quicker or using mobile pick up. I was told mobile pick up. It didn't even work so I had to call customer service and NO answer. Had to go inside and it was very quick. So why lie about it?

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Tahsin A. 
Rating:
5.0

Went fine!

Jeffrey R. 
Rating:
3.0

Bugs on windshield were so thick I had to run wipers when I picked up the truck.

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

amy M. 
Rating:
5.0

Customer did not leave a comment.

Moises F. 
Rating:
1.0

When a reservation is made online, make sure the vehicle is available at that location. Pick up process should be easy & seamless. Do not allow a reservation to be made if that specific vehicle is not available. Customer service reps should be trained for ease of pick up/drop off at all locations. Pick up should not take two hours and multiple phone calls to customer service. Do not charge credit card until vehicle is picked up.

Carina H. 
Rating:
3.0

I suggest your system show an image of what is being rented. So the store personnel will not be confused.

Robert A. 
Rating:
5.0

Quick and easy experience

Raymond C. 
Rating:
5.0

Good service

Keith N. 
Rating:
3.0

With so many choices in Gilroy, this location didn't have the blankets I requested, the size truck I wanted and the attendant didn't speak English. I'd use U-haul again, but not from this location.

Kevin H. 
Rating:
3.0

the associate was to busy with the people that were pumping gas and so my service kept being put asside cause her priority was gas first, i would recomend to friends if its like a last resort but i would have to explain that it took nearly 1hour and a 1/2 to get my service done.

sandra B. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
2.0

The side view mirror was not tightened and continuously went out of alignment. The pickup location took 45 minutes to check us out. Much too long!

Warren M. 
Rating:
2.0

The truck's roll up door was in the up position and open when I arrived! Poor customer service.

Robert M. 
Rating:
3.0

There was only one woman working at this gas station / UHaul location and she could barely speak english. I filled the truck with gas and she never checked it. I read the drop off mileage and she never checked it. She was so busy with the gas station customers, she had no time to check my truck in.

Philip J. 
Rating:
1.0

Did not speak English and had no idea how to unhook a trailer.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

adrian G. 
Rating:
1.0

I could not understand the lady who was in charge. She spoke no English.

Tyler C. 
Rating:
2.0

The person renting the equipment needs better customer service training. As well as the person needs to learn how to apply a U-haul gift certificate. I was rather unhappy with the quality of service at this spot.

Tamie M. 
Rating:
2.0

Equipment was clean inside and I was UNABLE to pull the seat forward because it's needs to be lubed but what irritated me was it had an eighth tank gas I mean good night it's parked at a gas station you could've at least had a half a tank a gas. I did return the truck with a quarter tank of gas. Is the gas station is open late I really would've liked to have been able to return the truck that evening but closing at 7 PM didn't work .

kathryn M. 
Rating:
4.0

Customer did not leave a comment.

Justin L. 
Rating:
3.0

It took over 30 minutes to return truck. They only had one person working, she was friendly and doing her best but was also having to handle the customers for the gas station and the internet was not working properly for her to return my truck in the system.

Dawn J. 
Rating:
3.0

Fast and friendly.

Serena W. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
3.0

Customer did not leave a comment.

Diodoro M. 
Rating:
1.0

Had a lot of issues from beginning to end. I have used U-Haul multiple times but this time by far was the worst. First showed up to pick up my reserved U-Haul and gentleman and front counter tells me that their system is down and no trucks can be used today. Then the owner came over and I let her know I had a reservation. She told me it would be 2 minutes until the person comes in. This was no problem. If it wasn't for her I wouldn't have gotten a vehicle. U-Haul always goes over paperwork with me going over gas etc. not this time. When using U-Haul ramp and back deck were full of leaves and debris. Rep at counter said i could bring back anytime before 1. I came back at 12:30. Same gentleman at front counter tells me it is not 1 yet so come back later. I take my wife and my new born baby to lunch to kill some time. I come back to give key back. Lady let's me know I went a total of 11 miles and asks if I gassed up. I let her know that I was not told to do so and if so how much. She tells me half tank so I put $10 in the tank and went back in. I had to wait a while because the gentleman at front is being trained. This experience was awful. Not what I have recurved in the past. I am a store manager and I know there is no way I would have my employees treat my customers this way. The guy at the front was really rude. The lady that helped was nice just not very informative and seemed overloaded.

David R. 
Rating:
3.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Everything was gochi

Mario A. 
Rating:
5.0

Nothing as everything was perfect

Vicki I. 
Rating:
4.0

Customer did not leave a comment.

dennis C. 
Rating:
2.0

staff at the location were unfamiliar with the check out process as the primary business was a gas station. Had to complete check in by calling customer service rep (who was awesome!). Overall it was a fine experience but would have been better if the staff on site were better trained in the Uhaul check out process.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
1.0

Girl at counter didn't speak English. Gave us a number to call. No papers to sign. Talked to manager and confirmed price. Gave phone back to her and she gave us the key. The truck was VERY dirty, inside and out. Food on floor and cup holder. Melted chocolate on floor. Outside was filthy, too. Windows and mirrors dirty.

Tena V. 
Rating:
3.0

I came to drop off and it was a gas station and I needed to drop the trailer off in order to remove the items from the truck. There was nobody to help me and I had to unhitch and move a 6x12 trailer by myself pushing it and turning it by hand. It was not good. There really was no checkin other than me getting the mileage and gas and writing it down for the cashier.

Brian M. 
Rating:
1.0

I ordered this to pickup in the santa Cruz area. Had to drive to Gilroy to pick it up. Took over an hour to get back to Felton because of traffic. Bad, bad. Should have been brought to the Santa Cruz area.

Rick G. 
Rating:
2.0

Truck was not cleaned and had broken glass in back of truck. The dolly was not there and had to go to second location to get one. Gas was listed almost a 1/4 tank higher than actual

Dana K. 
Rating:
1.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Christie M. 
Rating:
5.0

Customer did not leave a comment.

janai F. 
Rating:
2.0

It took me over 45 minutes to check in - even though I had done an express check-in. The lady there was very helpful - it was not her fault, but her system wasn't working.

Gautam G. 
Rating:
4.0

This part you probably don't want to hear. However this was the first time I've ever used U-Haul. So my experience is subjected to that. I have nothing else to compare it to. But do know that I was satisfied with the results. My only pet peeve was I wish that I had unlimited mileage. But I'll get over that. Thank you

jody C. 
Rating:
1.0

Original Pick up was supposed to be Chowchilla, Uhaul did not contact me and let me know the pick up location had changed to Madera, so I spent half a day trying to get a uhaul to me the Gilroy location was not helpful they were confused and then the lights were to chort to connect to any vehical I had to go buy an adapter

larry L. 
Rating:
2.0

There is no "Gilroy Gas" It's "Mobile Gas". Only 1 person running the place. Complain her computer was down. Constantly being interrupted by other customers buying snacks. Didn't receive a copy of any paperwork. She had to keep mine since the computer was down. A little hard on the English.

robert V. 
Rating:
4.0

Customer did not leave a comment.

Cefren C. 
Rating:
5.0

Same computer problem as with pickup. Vendor wasn't able to get in system to check me in. After about 10 min I was told they would email me my final receipt. Perhaps your system is having difficulties.

James L. 
Rating:
2.0

The staff person was clearly unfamiliar with the software program. She also was waiting on people from the mini mart and gas station at the same time she was trying to check me out.

Patrick D. 
Rating:
3.0

It was not till 24 hours before pick up that I was notified that the pick up location was changed. The new location was a 45 minute drive from the agreed upon location. This was a big inconvenience.

martin B. 
Rating:
1.0

the lady kept restarting her computer and instead of asking me to wait or apologize she kept reaching past my face to take money and do transactions for customers behind me.

Renee M. 
Rating:
1.0

On site Management and Staff were very disorganized. The Clerk helping with the reservation did not know how to use the computer system. Did not know how to navigate through the reservation process. We had to call 1-800-Uhaul to clarify the reservation which was done through 1-800 Uhaul. We had to Spend a lot time and delayed our trip. which cost us money down the road. Ownership has filthy facilities, with gift shop and store is very dirty. Surrounded with homeless and drug attics coming in and out. Store clerk, mentioned to us that she has been followed to the bathroom and nesds to leave her purse at home. Not a great facility to feel safe and customer service is horrible. Training is lacking and staff is scared and cannot communicate english well at all.Not a great facility to house UHAUL services. Ownership need to remodel and overhaul the the entire complex and create a safer environment for clients and his own staff. Very poorly ran and managed. Ownership should shut down for a season and spend some very needed capital to remodel the entire facility with old pumps. All in all a very poor feel for a Uhaul designated facility. Uhaul should greatly consider them as a vendor.

Gloria M. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

The lady who helped me, didn't know what she was doing. I ended up going behind the counter and inputting my information on the computer. It was so unorganized and unprofessional.

raisa B. 
Rating:
1.0

Have every employee trained about the uhaul pickup. My husband went to get the truck b/4 picking me up at the airport, but they wouldn't give him the equip. Because I wasn't there yet. On Friday nite I got a confirmation to p/u. And I told her that dennis would be picking it up. She did not pass that along to the attendant, so the attendant wouldn't release the vehicle. I was waiting at the airport which was timed to coincide w/ the truck pickup. So I was over an hour waiting. We go back to 6991 Monterey, and they have a downed computer, so she can't pull up my reservation. She called your represenitive and I told her the problem & she rectified it very quickly. We get in the truck, get home to load, and found out the girl did inot takepadlock off, so we had to go back and she removed the padlock. I had men waiting to load and we ended up being 3 hrs behind schedule. It was very disheartening and stressful. We got to our destination at 2:30 in the morning.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Kerri K. 
Rating:
5.0

Very nice person working here unlike the Santa Clara location.

Wendy M. 
Rating:
5.0

Location was a bit odd-didn't seem like a typical U-Haul rental place, but we were in-and-out in no time with no problems.

Nicole G. 
Rating:
2.0

I had a 15' truck reserved. When I got there to pick up, it was being washed...and had a very visible flat tire. I ended up with a 10' truck and had to shoe-horn in what I needed to move and leave some behind.

Robert F. 
Rating:
1.0

The gas station attendant did not speak English. She did not know anything about our reservation. She couldn't help us attach the tow dolly. We request immediate action and resolution for this disgusting service

Victor P. 
Rating:
1.0

Customer did not leave a comment.

Ryan W. 
Rating:
3.0

Not my first choice of locations. But service was fast and efficient.

ROBERT R. 
Rating:
1.0

Customer did not leave a comment.

STACY F. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Mariya C. 
Rating:
1.0

Didn't speak English, I had to wait while she rang up patrons at the mini mart, nobody was there to show me how to operate the equipment or to help me load up the car dolly or help put the car on the dolly, didn't provide the trailer harness, I had to ask for it myself. Completely useless service, had I not been able to figure it out myself it would have been impossible for me to get anywhere.

Ian O. 
Rating:
5.0

normally closed for repairs, the station attendant made a special trip in to the station just for our rental. Thank you very much. Truck worked fine. Everything was in order. No problems.

David W. 
Rating:
5.0

Nice, clean and recent model truck. It was a great experience. Thanks

andrew V. 
Rating:
3.0

Customer did not leave a comment.

john F. 
Rating:
3.0

Customer did not leave a comment.

Harry S. 
Rating:
4.0

speak english

james R. 
Rating:
1.0

We rented a UHAUL from UHAUL.com on a Wednesday Feb 15th to be picked up on Saturday morning at 8am Feb 18 2017 at the Monterey Rd Gilroy Ca Location and when we got there the sweet woman, Monica behind the counter was stuck telling us that we could NOT take the truck because it was already rented out for a 4pm rental. She told us that the computer must have double booked the truck but we were there at 8am ready to move our stuff cross the valley. Not only was MONICA put in a situation she should NOT have been but we were now screwed. We spoke with her manger Terry who ultimately did the right thing and let us take the truck and had another truck sent over for the 4pm rental but ALL OF THIS COULD HAVE BEEN AVOIDED AND MONICA should not be left there to answer for the SNAFU in the computer system you have NOT WORKING for you. This needs to be taken care of and corrected, this added stress to an already stressful move (which all moves usually are) and to leave Monica or someone behind the Gas station counter to "clean up" the confusion is just not right! This was NOT Monicas fault and she should not have to be the smothover for UHAULS goofups! Please apologize to Monica and pleased take care of this situation because all of this stress was UNNECESSARY! I'm seriously thinking of switching to a different Truck rental service for our next weeks move because of this experience! Sincerely, Erin Gibson 408-848-1348

ERIN G. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
3.0

Customer did not leave a comment.

Mary M. 
Rating:
2.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Billy H. 
Rating:
3.0

Truck was very dirty outside on the cab, looked like coffee was spilled all over on the outside of the cab, I had to wash the outside, it was disgusting.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Daryl E. 
Rating:
4.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
No reviews have been submitted for this location.

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