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Kevin L.
Customer Reviews for Gils Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great and helpful And very friendly quick service would highly recommend them to others
ROWLAND D.The mobile checkin was a nightmare. It totally screwed up the reservation. It took us nearly 1.5 hours of back and forth. Gils helped work out by cancellling the reservation and starting a new one
ajai K.Everybody busy doing work
JORGE M.Rocky uneven after hours drop off lot. The key drop box is just hanging on a dense by a small cable. I want to add that the fact that the truck did not have cruise control is very annoying.
Guy B.Gil's Rental always provides a quality service to the community..
Luis P.Vitor very nice guy, thank you all
Phuhiep D.NO ONE did anything they simply rented this unsafe and dangerous uhaul to another unsuspecting person!!!!
Kent F.Wish you still had a location in CHAMA or Tierra Amarilla!
David W.The man at the place was so nice and helpful, a very fast and smooth transition.
Ronald P.Better communication regarding size of truck. I ordered a 26 and did get a phone call 3 days prior telling me I had it but then the day before found out I was only getting a 20
John M.Clean, quick and friendly
Dorea G.I checked in online and it still took a longer than usually time to get on the road after the trailer was hooked up. Between pictures of the trailer and my drivers license and having everything put in the computer it took longer and I wonder why I checked in on line.
David W.I had read the reviews and was worried. I am very pleased with the service. Thank you.
Modesto G.Victor is professional with excellent customer service skills, very responsive, and computer literate. This was my second time dealing with him and I will definitely be returning. Thank you and please give Victor a pat on the back for me. Jonathan 505-412-9277
Jonathan H.Great customer service
Deesh N.Do not tell them they will receive a refund then charge them instead.
Catherine D.Service was exceptional
ANSON S.You could save people a lot of trouble if you had the equipment at the requested location. Instead we had to drive 2 hours to pick up the equipment. And didn't get anything for it. Espinolas location we got rentals from was extremely helpful and courteous. Can't say enough good things about them.
brian F.Great friendly Customer services. Pickup and drop off was done with no stress.
Jose E.Professional
Miguel V.Everything at this location is always great !!!
Carlos A.Had to wash the inside of the windshield. Streaky, spotted and whatever was on it didn't wipe off with water. Sanitizer be damned. Being able to see at night is just as important. Driver door was hard to shut even w/ the window open. Everything else was in good condition.
Claire B.The seal on the doors was not repaired properly and all of my possessions were covered in dust and dirt
Colin F.Super friendly and accommodating. I needed to adjust my pickup time and it was no problem. Easy to get a hold of and communicate with.....good inventory.
William S.I turned the truck in on Wednesday before 5:15 the sign said they close at 5:30. (There was a wreck on Riverside so I was delayed) but I called and I told the man who answered the phone that I was on my way but that I stopped to fill up the truck with gas- he said he would be there. I turned in the key to a man sitting down in a chair in the lobby and asked if he was the one I talked to? He said no, it must be Victor , he said he could take the key and that they would check the truck in for me. I left and got an email on Thursday morning that the truck had just been signed in at 9:40 a.m. on Thursday morning. Not sure why it didn't get signed in on Wednesday after I dropped it off?
Regina C.I rented a small trailer, a 4 by 8. Everything went smoothly and I finished my trip without having to worry about any malfunctions.
Mark R.Very nice, good service
Hiep D.Nobody there. No room to park. Nobody answered the phone.
Joanna O.Amazing and friendly !!
Jordan E.They didn't have any moving blankets for rental so we had to but some, but otherwise, it was a great experience.
Ashley W.Very friendly and helpful!
Theresa J.Had storage unit there robbed of many hundreds of dollars tvs jewelry and personal things. Assured my stuff was safe. Obviously couldnt take their word for it. They held my may check until i got what was left of my things may 23rd. The owner seemed such a genuine person maybe his people arent.
James J.All was great.
Virgil V.Great Customer Service. Do as much online as you can.
Richard N.Not the easiest drop-off location after hours!
Beverly B.Keep up the good work
Robert W.No improvement. All the best that can arrive from an equipment/tool rental place, and a U-Haul.
Indigo A.Great service fantastic guy and quick to get us in and out of there unlike pick up
Bethany B.GIL N HIS STAFF ARE SO ACCOMMODATING, I APPRECIATE HOW THEY QUICKLY THEY ASSITED ME AND HAD ME OUT THE DOOR. THEY'RE FRIENDLY AND RESOURCEFUL.
Elizabeth S.The guys at gils renteal are the best!
Mike A.