Customer Reviews for Gils Rental
(U-Haul Neighborhood Dealer)

821 reviews

1900 N Riverside Dr   Espanola, NM 87532
(South of El Llano RD)

(505) 753-0281

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 9:00 am - 2:00 pm
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(505) 753-0281

1900 N Riverside Dr
Espanola, NM 87532
(South of El Llano RD)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: 9:00 am - 2:00 pm
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

Do not think it right to charge for 2 days when we were easily able to return it in 4-5 hours.

REBECCA E. 
Rating:
5.0

Carlos and the guys at Gil's Rentals were very professional and helpful. Would rent from this location next time.

victor A. 
Rating:
4.0

Customer did not leave a comment.

merrily M. 
Rating:
2.0

Poor signage and they did not check the truck (gas level, furniture wraps overall appearance) so I took photos in case there was an issue.

WENDY P. 
Rating:
3.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Fast friendly service and keep confidently information private. Appericate his service very much

denise S. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Camden G. 
Rating:
3.0

I was charged 82.00 for dropping off at different location.......the first was closed with no help to disconnect trailer or tell where to leave. I called national number and after an hour of transferring me...I talked to Anthony (albuquerque)Albuquerque. He even got me an extra day so I would not be charged. I then confirmed the drop off with Victoria who noted all the trouble two people had to disconnect the trailer. Then today I received a 4AM text giving me another location to drop off even though Victoria had noted the drop off at Girton In littleton. Then I receive an email chaging me 82.00 plus fees after all this. I expect a refund and apology

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

jesus L. 
Rating:
5.0

Customer did not leave a comment.

Vern A. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

Kellie A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
2.0

I did not appreciate having to make a trip two days later to make sure my rental was checked in and I do not like that I never got a confirmation text, email or anything that it was finally returned in the system. After 2 calls and a physical visit, my rental was finally entered as returned two days after physically returning. When my credit cards on file, I like accuracy and timeliness of rental returns.

LEANNE S. 
Rating:
5.0

Used Gil's many times. It is a good experience with good prompt service.

Vern A. 
Rating:
5.0

Gil's rental is my go to u-haul location. Friendly and very helpful to hook up the trailer in a safe way. I have used Gil's several times.

Vernon A. 
Rating:
3.0

The employee who helped me hook up the trailer was rather rude but the rest of the experience was ok

Brian S. 
Rating:
5.0

Easy pick up and drop off Good location Friendly & helpful service Thank you

Emily W. 
Rating:
5.0

Customer did not leave a comment.

Sheraine S. 
Rating:
2.0

Española didn't maintain the equipment. The straps were frayed and the straps kept loosening.. but I did get my vehicle home safe

Kassandra S. 
Rating:
5.0

So friendly and helpful

Hari Charn K. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Great customer service.

Marie J. 
Rating:
5.0

Victor and his coworkers were very friendly and helpful.

GARLAND B. 
Rating:
1.0

First I ordered a contactless pickup, that didn't happen even after I verified my self through the app the associate at Gil's Rental still asked to see my ID even after I showed him I was already verified, he was 30 minutes late getting me the key to my truck cause he wasn't even there in the first place and our state has a mask mandate that he wasn't following either, Second in past rentals the dolly that I ordered with the truck has usually already been loaded in the back it wasn't. Third the truck was dirty and smelt awful, I had to use my own personal disinfectant just to feel safe in the truck and get rid of the smell. Victor was the person who gave me the key and wanted to check my ID was extremely rude insisting he didn't know who I was just cause he lived in the same town as me not sure what that has to do with me renting a truck. If I could get a refund I would have requested it but I used the truck for what I needed.

Kyle C. 
Rating:
4.0

A bit hard to find. Good people and very helpful.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

The staff was very courteous and professional.

Sarah N. 
Rating:
3.0

No issue with the pickup location but the process from reservation to drop-off on the part of u-haul was disappointing. I scheduled a hitch install for 10/8 so that I could reserve trailer to pickup that day or the next. Somewhere between my scheduling the install and that Friday it was changed to Monday with no communication. I went and purchased hitch and lighting kit and installed myself. I utilized the online checkin option when picking up this trailer but apparently that did not submit correctly as I received multiple calls on Monday asking if I was keeping my pickup and install appointmen, I had already drove to New Mexico and unloaded and returned the trailer at that point. So while there was no issue with the pickup location or the drop location, the overall business process and practices displayed by uhaul was supremely lacking.

James R. 
Rating:
5.0

Very convenient. Guys were helpful. Super friendly shop dog.

Terry P. 
Rating:
5.0

Awesome

robert S. 
Rating:
3.0

Customer did not leave a comment.

marvin R. 
Rating:
5.0

Customer did not leave a comment.

Elle S. 
Rating:
3.0

Customer did not leave a comment.

Fabian M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
3.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Simple & easy to rent a Uhaul

Sean F. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Nothing .

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Allen L. 
Rating:
5.0

We requested a towing trailer for an UTV and we're given a full size vehicle trailer. It was very difficult and time consuming to fit the UTV on the split ramps.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Felt bad for the only worker that was connecting the traliers he needs more help in the yard from his fellow workers. I had to help him connect the trailer myself.

Malakiah R. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
3.0

Reserved blankets for packing but site had none. Reservation made far in advance, so this was a disappointment.

Richard A F. 
Rating:
3.0

Customer did not leave a comment.

PHILLIS S. 
Rating:
5.0

Make the online drop off location and the phone app check in locations match so the customer does not receive conflicting information about where to take the truck when finished.

Earle D. 
Rating:
5.0

Not sure they are doing everything right? Maybe offer a cold bottle of water?

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Location was dark and not well lit. We spent an hour trying to self check out because the app was faulty.

James Z. 
Rating:
3.0

Truck was not available in Santa Fe, NM & had to travel to Espanola, NM to get the vehicle. Inside the truck was not cleaned by the last person using it. other than that OK

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
4.0

Customer did not leave a comment.

Joyce S. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Arrive and was informed that U-Haul website was down. This resulted in a delay. Other than that, the trailer performed very well. However, I was concerned that the trailer did not come equipped with a spare tire. Very dangerous situation to put customers in, especially when they are on the road ...

Arnold V. 
Rating:
1.0

Customer did not leave a comment.

Adam B. 
Rating:
2.0

I only received an invoice for half of the charges. Used the truck for my business and can not claim the other half without a receipt. I went by to see about getting the receipt and he asked me to come back another time. Didn't have time for me. I still need the second invoice.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Carlos was so friendly and helpful. We really appreciated his help.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Letitia E. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Service was excellent. Did not have any wait time.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Maciek J. 
Rating:
5.0

Great help and fast turn in, my thanks.

Stephen V. 
Rating:
5.0

Reasonable and Helpful

Stephanie V. 
Rating:
4.0

Customer did not leave a comment.

TAMMY W. 
Rating:
3.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
3.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Marcos W. 
Rating:
2.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Great and helpful And very friendly quick service would highly recommend them to others

ROWLAND D. 
Rating:
5.0

The mobile checkin was a nightmare. It totally screwed up the reservation. It took us nearly 1.5 hours of back and forth. Gils helped work out by cancellling the reservation and starting a new one

ajai K. 
Rating:
3.0

Customer did not leave a comment.

Adrian A. 
Rating:
3.0

Customer did not leave a comment.

Hari Har K. 
Rating:
5.0

Everybody busy doing work

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Orya M. 
Rating:
2.0

Rocky uneven after hours drop off lot. The key drop box is just hanging on a dense by a small cable. I want to add that the fact that the truck did not have cruise control is very annoying.

Guy B. 
Rating:
5.0

Gil's Rental always provides a quality service to the community..

Luis P. 
Rating:
5.0

Vitor very nice guy, thank you all

Phuhiep D. 
Rating:
1.0

NO ONE did anything they simply rented this unsafe and dangerous uhaul to another unsuspecting person!!!!

Kent F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Wish you still had a location in CHAMA or Tierra Amarilla!

David W. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
No reviews have been submitted for this location.

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