Victor was not welcoming when I enter. Made it clear he was not too please to be doing business with me. The uhaul app would not allow me to take pictures, so I returned to the store. Victor was chatting with someone so I waited for him to finish. When I was acknowledged, he was gruff and clearly annoyed I returned. I explained the app wasn't working, he interrupted me saying poor service in the area. I told him the truck he gave me was not clean, again he interrupted and said it just came in that morning and he hadn't had time to clean the truck. Why would you send it out again if it was inspected and cleaned? The visor was broken as well and an annoyance because it blocked my view while driving. I told him that was an issue but again he made it clear he wanted me gone. When I got on the highway taking the truck to 45 mph the steering wheel began shaking. I thought I might of had a flat tire so I pulled over to check the tires, which seemed fine. I think the aliment is off but either way, that truck should of been inspected and serviced before going out on the road. I was loading dishes and fragile items which could of broken had I taken the highway to my final destination. I returned the truck the same day. I didn't receive a confirmation email the next morning so I called at 10 am. I was told that when they checked it in I would get my confirmation email. I called uhauls main number after 2 pm which was long after the due back time. I received my confirmation email after 4 pm! I was made to feel unwelcome and treated disrespectful. It was clear my business was not appreciated and I was an annoyance to Victor due to my gender. Had I been in a larger town, I would of walked out and done business elsewhere.
DEBORAH M.
Customer Reviews for Gils Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Victor is always fast and great service.
Jeanne A.I returned a day early and was supposed to get money back and returned 2 unused bags of blankets. No refund as stated. They one guy was very helpful but the other guy never called back.
William G.It was difficult to back the trailer in because there was a tow truck blocking most of the self return area. It was also very dark, a streetlight would have made things a little easier.
Stewart S.After hours drop off, struggled to get the app or the online check out to work.
Todd S.It's very good
Anton S.Used 24 hr return. Closed on Sunday. Easy return.
John K.Gil was very nice and took good care of us. No wait time. Very helpful. Would highly recommend
Melissa B.As always, everything is great at gils rental. Would not go anywhere else for a uhaul rental, this is the best place in town.
Carlos A.I should have been credited for the gas I paid for and barely used. Received with 1/8 of a tank and returned with 3/4 of a tank. Customer service was good.
Briana G.Always pick Gils, drive a couple of mile longer, but worth it.
Jeanne A.Victor is always great. Took care of the return fast and quick.
Jeanne A.Excellent return, no added charges & emailed receipt. Excellent
Elizabeth B.Scrap the smaller trailer, ruined two tables from bouncing all the way. Awful trailer. Not Gils fault. Victor is great there.
Jeanne A.The team at Gil's is overwhelmingly professional friendly and helpful, They treated me right and took care of my every need, I'll definitely be back and recommend them to all my compadres,
Juan A.Hard to get a trailer close to me for pickup Gil is nice and fast for drop off
Jeanne A.Great and friendly!
Tito T.Everything was great, always good service at gils !! Wouldn't go anywhere else for a uhaul. They also have plenty of other equipment to rent.
Carlos A.Great customer service.
CHRIS E.Do not sell/push items online that are not available at individual locations. I ordered a dozen moving pads with my online order, but the pickup location did not have them. Put us in a last-minute pickle. In short, don't push inventory online that's not universally available at pickup. Otherwise, love you guys!
Christy C.Truck was smelly like cigarette smoke the entire trip. The starter kept going out. Had to spend an extra day at a motel because it wouldn't start. No help from Uhaul. When I tried to get help they basically said it's not their problem. We Will NOT Abe back. Going with Ryder or someone else from now on.
robert J.Owner barely spoke to me, was short and seemed irritated to have to do his job. Fine for a drop off but wouldn't want to work with them for any other reason.
Blake L.My two comments are as follows: 1) The signage needs improvement. The arrow labeled "Equipment Returns" should be changed to "After Hours Equipment Returns." The proprietor admitted to me that this improvement is needed. He should also add a second sign with arrow for "Business Hours Returns." 2) The entire yard is composed of dirt, with no pavement. After any rain, it becomes a mud bath. The entire area should be paved. If full pavement is not yet affordable, then at least cover the surface with gravel to sufficient depth to avoid mud puddles. Trucks and equipment will stay cleaner that way, and customers will be happier if they don't get their towing vehicle and shoes so muddy (as I did when I returned my trailer this morning).
Paul E.I drove right into Gil's and checked in. At Las Cruses we checked in one place and had to pick the truck at another.
David H.The equipment that was rented to me did not work I had To move to the mountains and the truck the truck did not turn on once I made it up there I had no service so I could not call for assistance so I had to wave somebody down to help me with the uhaul truck. The guy at the uhaul location was really rude also he yelled at me and hung up when I was asking him for help. Worst experience ever dealing with uhaul
Luis O.Great customer service thank you.
Matthew L.Water leaked into truck from rain during trip
Eric H.Every thing done right, trailer was ready to pick up. Thanks
juan G.The gas meter at checkout was above the level of the gas gage in the truck. The truck was returned with more fuel was still charged the difference.
Josh C.Friendly staff
Jorge A.Used Gils several times and they are easy to work with, and usually have a fairly good size selection! Easy location. Quick and easy return
Marion E.Everyone was very helpful and very polite.
Karen C.My truck had a flat, a blow out, while using the trailer. But Gil's could not extend my time by a couple of hours so I had to pay for another day. I like Gil's and have used them many times. Just wish they could have been more understanding due to these unforeseen circumstances.
KATHYN O.Every time I rent a uhaul from this location it is always a very good experience, everyone is always willing to help out at gils.
Carlos A.I dropped equipment off before they opened.
JOE C.The staff was very friendly and helpful. The towing dolly I rented was missing some hardware for the tie-down straps that would have been unsafe if I had not fixed them. I would suggest that the location do a better job inspecting the equipment in the future.
Benjamin C.Carlos was fine. The other guy wouldn't help me, so I had to travel 50 miles a second time to get help. Truck was dirty.
Gwen M.Rented a 5X9 open trailer with a lift gate at Gil's in Espanola for a local move. Service was great and staff members were helpful and friendly
William W.Victor and Matthew were great. I grew up in Northern New Mexico. As a child I remember this place. It has been here for decades. Good to still be able to have a place I can go to and it make me feel at home. Thank you guys. I appreciate it.
Carmen A.it is an older yard with very knowledgeable employees. and a very sweet yard dog
Nathaniel M.The cost was very high. Nothing was available in Colorado for a more local one-way trip
Jason K.HAD NO PROBLEMS, QUICK AND EASY RETURN
Tony P.Went back and forth as to if we could get a 26 foot. Hen we could not it took us multiple trips and more days and cost a LOT more than was necessary.
Virginia M.Great customer service Victor the Manager runs a great shop! Staff was so personable.
Donald S.Be there when you say your going to be I traveled 3 hours to get this dang car hauler only for the place to be closed 45 mins early.... I had to travel again to get one in tho opposite direction after being told there were none available!!!! Poor service !!!
FREDDIE M.Better signage (i.e. where to drop off rentals) would help for people unfamiliar with this location!
Norma P.Victor was awesome-he provided just what we asked for, even when others said that the truck wasn't available, Victor made our day! Thanks Victor!
Regina C.Do not think it right to charge for 2 days when we were easily able to return it in 4-5 hours.
REBECCA E.