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Brooklynn A
Customer Reviews for Gils Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are great ! Always get great service here, wouldn't go anywhere else.
Carlos ADirt lot in the middle of nowhere. Sketchy.
DAVID ZAgain, efficient exchange. Honestly, I spent less than a minute completing the drop-off process.
Michael HWould use this location every single time if I could. The staff are all very friendly, and help you out if needed. Recomend this place every time.
Carlos ADropped off the truck on FULL and returned in due time. Was still charged a 60.00 fee. Have not been able to reach the person who processes payments
CHANTAY BThe windshield was very dirty and gummy. This was essential for long trip and took a long time and much effort to clean. After that the trip was great!.
Brian HThe location is great. The office itself is not inviting but I don’t think that’s a big deal.
MARIA VLove Gil’s! They are always so helpful and have so much to offer.
Kristin CVery easy and quick drop-off
Michael BNone
Idamarie SThe gentleman who helped me Carlos Archuleta , service was professional and efficient. Would definitely return again!
ANTONIO MVery kind and professional serviceman. He was very helpful.
RONALD DEquipments should be well checked prior to the arrival of the customer
kelvin bThe nicest people work here!
MICHAEL JGreat service, efficient and equipment was ready as requested.
Myron LDoes the job
ALAKHI MTop notch service. Very professional and made the return process painless.
Shawn PYour online reservations system needs a complete overhaul. What a useless mess. I would never have ended up doing business with UHaul if I had not given up and called Gils Rental directly. They solved all the problems within minutes and were prompt and courteous at all times. But your online reservations system belongs in the Dark Ages.
Gini BOn arrival the keys were taken, back door opened, instructed to fold blankets, and the gentleman walked away.
James SGood people
BRUCE Whad a reservation for furniture dolly and 2 dozen pads which the facility simply did not have. fortunately harbor freight was nearby, and i was able to purchase (and now own) pads and dolly. it is espanola, and i make accommodations for that, and i very much appreciate the ability to rent trucks locally, but if certain equipment is not available we need to be able to make other arrangements before that time. truck seemed healthy, and functioned well. also, a quick squeegee of the windshield prior to rental would be nice (dead bugs). thanks guys.
joel mThank you Gil’s Rental!! You proved why you’re a local favorite!! The recommendations to go to your facility were well received and you definitely lived up to your excellent service. Thank you for treating me so well.
Nichole MVery helpful
Diana EVery helpful and courteous people that work there. I would recommend that location and their employees to anyone. You should give them bonuses.
KALIB HBest U-Haul experience I've ever had. Great staff and quick service. I will use them for all my rental needs.
michele dNice local U-Haul dealer. They ensure that your hookup is correct, work to get you the right U-Haul products for your needs and are prompt and courteous.
J WBoth Victor and Matthew were kind and helpful.
Sally HGreat customer service!
Jennifer BWe work employees have very good customer service outstanding I give Jennifer a five star. She’s very awesome employee. She went out and beyond her way to make sure I could get a storage unit thank you, Jennifer.
Yvette DGreat customer service. Thank you
Peggy UNothing - I use uhaul several times a year.
William DDropped off tow Dolly with no issues I was in and out in a matter of minutes
Danny NClean the cab and back loading area of truck.
Linda CHonestly I’ve been doing business with Victor at Gil’s since 2009 when my mom died and we needed to take most of her stuff to an auction house in Albuquerque. I rented a 26 footer. Victor is always pleasant and fun to talk to and I appreciate knowing he’s there the next time I need a rig or a trailer.
David LVery clean trailer and welcomed the few moving blankets to help protect cargo!
Jose GWould have liked to be told at some point that I'd need my own lock and how to use it.
Gerald FWe were suppose to return to fast and furious but apparently they are closed. The uhayl website needs to be updated. Gils helped out and took the trailer.
Christopher MGreat service!
jeremias TDrop off was after hours.
Julie FGreat customer support!
William GWouldn't go anywhere else in Espanola for a uhaul. Everyone at this location really goes above and beyond to help out their customers.
Carlos ACarlos was very nice and helpful. We had to rent a trailer for a family emergency. He was concerned with helping us.
Barry TVery friendly and helpful
Paul TOne one days notice I had to drive 1 hour to pick up the tow dolly and one hour back to my residence before even beginning by trip. This in spite of the fact that there are 2 or 3 U-Haul dealers reasonably close to my residence. There needs to be sufficient inventory or a willingness to move inventory from one dealership to another: the convenience of the customer should always be the highest priority.
Paul KVery professional very friendly
Billy MNothing ,customer service was great I would recommend this location to everyone.
Victoria AEasy process, Great customer service. Nice friendly employees.
Alfred GGreat down to earth and efficiennt
William TCar dolly needed some repair fender was damaged and the ramp where car goes up swerves making it dangerous
John RI was told the wrong location for drop off, despite confirming multiple times in the process that it has 24/7 drop off. Then, I was charged for the extra miles it took to get to said correct location. In fact, I was charged for miles despite the nearest (and only ope location to pick up a truck being close to 40 miles from the location (the exact amount of miles you get for free). When I asked about the incorrect drop off location and the miles, I was given extreme attitude by the first service lady who transferred me to a closed department. I had to call a second time, with a lady that was significantly more helpful. I will be moving cross country in a year, and I will NOT be using uHaul because of this experience.
Ava MYour company moved my pickup location 35 miles away 20 minutes before I was scheduled to pick my auto transport from a dealer 5 minutes from my house. This cost me an added 2 hours and 70 miles. I had to postpone my departure by a day 100% due to your awful schedule and resource management. Awful service!!! Not the pick-up location, the U-Haul booking service.
Mark HFast & Furious gate closed and locked on a Monday 10 am, good thing there’s a second location in Espanola. Gil’s Rentals had one man who wasn’t helpful, didn’t take paperwork, didn’t check trailer back in (got a call from Albuquerque 2 days later asking why trailer not dropped off), didn’t provide receipt. But on the plus side, we didn’t have to drive to Santa Fe.
Rick HVery difficult to find, not enough signage and conflicting signage. Went to someone’s home at first. I want to complain about rental return (NOT Gil’s but Fast and Furious). We went to return truck to location we chose and it was completely locked and no answer on their phone! Luckily I found the 1-800 number on my contract and they were able to change my drop off location.
Deborah KI always use this location when renting a uhaul. They also have tons of other equipment to rent as well. Very friendly staff, would recommend this place every time.
Carlos AI was very pleased with the staff and equipment, everyone was very professional and yet very sweet. I will recommend my friends and family for their services in the future.
cathy sCourteous and friendly./Wet and rainy day, so not much can be done about that.
Paul K