I reserved my truck as a one way to pick up my truck at Monroe NC and drop off at Lancaster SC. I have my confirmation and then they changed it to drop off 45 minutes further in rock hill sc adding more mileage and me paying an extra $55 dollars! Not fair at all!
MADELINE S
Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service I received was excellent. They made my entire rental experience seamless and convenient. The truck was in excellent working condition. The entire rental process made my move smooth and without problems.
KEVIN KWe did not get Dolly we rented otherwise easy pickup and smooth drop off.
Kelli HThe best location ever!! Superior customer service!!
HEATHER LThe store had a dog in it, although the dog was friendly I don’t understand why I have to be licked and sniffed??? I was coming to U-Haul to rent a truck not be a part of a petting zoo. The workers were very friendly, some people don’t do animals and in my opinion that should be taken under consideration
Charles CThe only thing I had trouble with was trying to return the truck. The app wasn't allowing me to see where the process was to start the return and the website as well
EDWIN OI filled up with more gas than I was supposed to, and they charged me another 5 bucks for miles, you could have not charged anything else, calculate the difference, you would still have ended up with a profit, that's it
ILLIA VThe management here was awesome. He guided us to the UHAUL and helped us hook it up, checking to ensure our lights were connected and working properly. His location was a little bit tricky to find but, once we got there everything functioned smoothly. The UHAUL was pretty dirty inside but that's okay.
Gabriella BPerfect.
RAFAEL PShow locations closer to where I reside. 24 miles added just for fetching and returning vehicle
ARTHUR DI was met with two men at the baskins road location in Rock Hill SC who delivered customer service on a level that’s unheard of in this day & time !! Simply iINCOMPARABLE, kind , courteous, friendly, helpful, welcoming, nice & absolutely STUPENDOUS ! They can’t DUPLICATED! Our equipment was ready, the costs , PHENOMENALLY inexpensive!!! Clean lot , trucks and everything was so neat! They made it easy for us start to finish !!! Thank you so much gentlemen for your SUPERB service and support! We highly recommend this location and we will definitely use your location again when we need to ! Daryl F.
DARRYL FFast and friendly service, in and out in no time
Christopher MEasy pickup and drop off!
Sheralla YOnly had 1 issue the cab of the truck smelled like weed
CHRISTOPHER CGreat people
RAMON MNo improvement needed. Very professional.
TELICIA LIt wasn’t such much the location, it’s the app and signing in process that’s way too lengthy and slow! It took us almost 25 minutes to check in online, submit photos and once we signed agreement it would not go through. After the SEVENTH attempt it decided to work. It also asked me for my credit card on 3 different occasions. There needs to be a better way!
Jason FEverything went good until the company tried to overcharge me $35 dollars extra for a quarter tank of gas.
KELVIN HVery friendly staff and easy transaction. Highly recommend!
ROBERT BThe truck engine light was on, the truck was making a lot of noise, and I drove rough. I thought it was going to break down on me.
Bonita TI was overcharged. The email receipt is unreadable unless you have a magnifying glass. Will be returning to this location to hopefully resolve the issues.
Thomas RWe picked up the trailer rental and after a minor hiccup we were out the door in 20 minutes.
Spencer KAmazing ! It was quick there and back . Smooth . Would definitely recommend! Everything was nice
ZACKERY WCommunicate status of rental - from ready to pick up, picked up, when due back, and final return. Imagine it being similar to a package getting ready for pickup, being shipped, where it is in the journey to be delivered, and actual delivery.
THOMAS PNothing. The guy running this location is on point.
Ryan KEverything is fine.
LYNNE SRun a special sometimes 👍🏾
EVELYN BTruck battery was dead. I stuck later loaded. I payed movers guys but job was not completed. My apartment gave moving time frame reserved elevator but I didn’t catch. I started again Saturday afternoon and i payed again movers and everything I spent times, money. My moving plan was destroyed. I’m ver upset and unsatisfied. Still you charged rental etc.
ARIF DOffice staff was late and then made us wait as walkins came as we needed to hook up. So we had to wait longer.
LYNWOOD WGreat service
ROBERT WI don’t think they could do better. Service was top notch!
CHERMAINE MVery friendly and fast. No issues at all.
JASON MI've moved a lot and this is by far the best uhaul experience I have ever had!
Jessica RAll ended well :) Thank you!
NINA GKeep a check on the door being down because it was full of water and that had me starting late getting the water out and drying out the bed of the truck
MICHELLE RDewayne and his staff was very nice and helpful.
MONICA C | ReservationVery kind and considerate location, contacted me ahead of time to provide better options than what I requested online.
Debbie LGreat service! Super sweet employees!
Khalia WThe team at this location was very helpful and very efficient. The trailer was well maintained and worked perfectly.
brian kKeep up the level of customer service.
chris s