Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)

1,467 reviews

1870 W Baskins Rd   Rock Hill, SC 29730
(Dave Lyle Blvd)

(803) 324-4073

Office Hours

  • Mon: 9 am - 2 pm
  • Tue-Fri: 8 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 6/2/2025: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(803) 324-4073

1870 W Baskins Rd
Rock Hill, SC 29730
(Dave Lyle Blvd)

Services at this Location:

Office Hours

  • Mon: 9 am - 2 pm
  • Tue-Fri: 8 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 6/2/2025: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeffrey V 
Rating:
3.0

Customer did not leave a comment.

LATONYA R 
Rating:
4.0

The store had a dog in it, although the dog was friendly I don’t understand why I have to be licked and sniffed??? I was coming to U-Haul to rent a truck not be a part of a petting zoo. The workers were very friendly, some people don’t do animals and in my opinion that should be taken under consideration

Charles C 
Rating:
5.0

The only thing I had trouble with was trying to return the truck. The app wasn't allowing me to see where the process was to start the return and the website as well

EDWIN O 
Rating:
4.0

I filled up with more gas than I was supposed to, and they charged me another 5 bucks for miles, you could have not charged anything else, calculate the difference, you would still have ended up with a profit, that's it

ILLIA V 
Rating:
5.0

The management here was awesome. He guided us to the UHAUL and helped us hook it up, checking to ensure our lights were connected and working properly. His location was a little bit tricky to find but, once we got there everything functioned smoothly. The UHAUL was pretty dirty inside but that's okay.

Gabriella B 
Rating:
5.0

Perfect.

RAFAEL P 
Rating:
5.0

Customer did not leave a comment.

Neil M 
Rating:
3.0

Show locations closer to where I reside. 24 miles added just for fetching and returning vehicle

ARTHUR D 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T 
Rating:
5.0

Customer did not leave a comment.

DORIS F 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

ALLISON H 
Rating:
5.0

Customer did not leave a comment.

LATIA A 
Rating:
5.0

I was met with two men at the baskins road location in Rock Hill SC who delivered customer service on a level that’s unheard of in this day & time !! Simply iINCOMPARABLE, kind , courteous, friendly, helpful, welcoming, nice & absolutely STUPENDOUS ! They can’t DUPLICATED! Our equipment was ready, the costs , PHENOMENALLY inexpensive!!! Clean lot , trucks and everything was so neat! They made it easy for us start to finish !!! Thank you so much gentlemen for your SUPERB service and support! We highly recommend this location and we will definitely use your location again when we need to ! Daryl F.

DARRYL F 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

W J 
Rating:
5.0

Fast and friendly service, in and out in no time

Christopher M 
Rating:
5.0

Easy pickup and drop off!

Sheralla Y 
Rating:
5.0

Customer did not leave a comment.

BRANDON H 
Rating:
3.0

Only had 1 issue the cab of the truck smelled like weed

CHRISTOPHER C 
Rating:
5.0

Customer did not leave a comment.

Joyce B 
Rating:
5.0

Customer did not leave a comment.

Diamond Y 
Rating:
5.0

Customer did not leave a comment.

Sharon K 
Rating:
3.0

Customer did not leave a comment.

DAVID H 
Rating:
4.0

Customer did not leave a comment.

MIGUEL A 
Rating:
5.0

Great people

RAMON M 
Rating:
5.0

No improvement needed. Very professional.

TELICIA L 
Rating:
5.0

Customer did not leave a comment.

TOMMIE S 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G 
Rating:
4.0

It wasn’t such much the location, it’s the app and signing in process that’s way too lengthy and slow! It took us almost 25 minutes to check in online, submit photos and once we signed agreement it would not go through. After the SEVENTH attempt it decided to work. It also asked me for my credit card on 3 different occasions. There needs to be a better way!

Jason F 
Rating:
3.0

Everything went good until the company tried to overcharge me $35 dollars extra for a quarter tank of gas.

KELVIN H 
Rating:
5.0

Very friendly staff and easy transaction. Highly recommend!

ROBERT B 
Rating:
5.0

The truck engine light was on, the truck was making a lot of noise, and I drove rough. I thought it was going to break down on me.

Bonita T 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
3.0

I was overcharged. The email receipt is unreadable unless you have a magnifying glass. Will be returning to this location to hopefully resolve the issues.

Thomas R 
Rating:
4.0

Customer did not leave a comment.

TERRENCE C 
Rating:
5.0

We picked up the trailer rental and after a minor hiccup we were out the door in 20 minutes.

Spencer K 
Rating:
5.0

Amazing ! It was quick there and back . Smooth . Would definitely recommend! Everything was nice

ZACKERY W 
Rating:
5.0

Customer did not leave a comment.

SHYNECE H 
Rating:
5.0

Communicate status of rental - from ready to pick up, picked up, when due back, and final return. Imagine it being similar to a package getting ready for pickup, being shipped, where it is in the journey to be delivered, and actual delivery.

THOMAS P 
Rating:
5.0

Customer did not leave a comment.

TRACY J 
Rating:
5.0

Nothing. The guy running this location is on point.

Ryan K 
Rating:
5.0

Customer did not leave a comment.

AMANDA M 
Rating:
5.0

Customer did not leave a comment.

Curtis N 
Rating:
5.0

Customer did not leave a comment.

DWAYNE L 
Rating:
3.0

Everything is fine.

LYNNE S 
Rating:
5.0

Run a special sometimes 👍🏾

EVELYN B 
Rating:
1.0

Truck battery was dead. I stuck later loaded. I payed movers guys but job was not completed. My apartment gave moving time frame reserved elevator but I didn’t catch. I started again Saturday afternoon and i payed again movers and everything I spent times, money. My moving plan was destroyed. I’m ver upset and unsatisfied. Still you charged rental etc.

ARIF D 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

ADIS C 
Rating:
3.0

Office staff was late and then made us wait as walkins came as we needed to hook up. So we had to wait longer.

LYNWOOD W 
Rating:
5.0

Great service

ROBERT W 
Rating:
4.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

LULA R 
Rating:
5.0

Customer did not leave a comment.

TAMMY R 
Rating:
4.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

Russell T 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Customer did not leave a comment.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

DYLAN S 
Rating:
5.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

I don’t think they could do better. Service was top notch!

CHERMAINE M 
Rating:
3.0

Customer did not leave a comment.

William G 
Rating:
5.0

Customer did not leave a comment.

VIVIENNE B 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
4.0

Customer did not leave a comment.

Danny L 
Rating:
5.0

Customer did not leave a comment.

MELISSA F 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

Very friendly and fast. No issues at all.

JASON M 
Rating:
5.0

I've moved a lot and this is by far the best uhaul experience I have ever had!

Jessica R 
Rating:
3.0

Customer did not leave a comment.

SALVATORE I 
Rating:
5.0

All ended well :) Thank you!

NINA G 
Rating:
3.0

Keep a check on the door being down because it was full of water and that had me starting late getting the water out and drying out the bed of the truck

MICHELLE R 
Rating:
5.0

Customer did not leave a comment.

NEIL M 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R 
Rating:
4.0

Customer did not leave a comment.

Preston E 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
4.0

Customer did not leave a comment.

Harald M 
Rating:
5.0

Dewayne and his staff was very nice and helpful.

MONICA C  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

aaron r 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
3.0

Customer did not leave a comment.

Buck H 
Rating:
5.0

Customer did not leave a comment.

Desirae M 
Rating:
3.0

Customer did not leave a comment.

john c 
Rating:
5.0

Very kind and considerate location, contacted me ahead of time to provide better options than what I requested online.

Debbie L 
Rating:
4.0

Great service! Super sweet employees!

Khalia W 
Rating:
5.0

The team at this location was very helpful and very efficient. The trailer was well maintained and worked perfectly.

brian k 
Rating:
5.0

Customer did not leave a comment.

Steven E 
Rating:
5.0

Keep up the level of customer service.

chris s 
Rating:
5.0

Customer did not leave a comment.

Zachery T 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Super easy process! Thank you so much!

THAROLD H 
Rating:
5.0

Customer did not leave a comment.

Stephanie B 
Rating:
5.0

best truck i've ever rented from u-haul. Pick up was easy, i botched the return but they were great. thanks

JAMES P 
Rating:
5.0

I have no corrective feedback at this time. The service was awesome, helpful, and friendly.

Kevia G 
Rating:
3.0

Customer did not leave a comment.

Melissa D 
No reviews have been submitted for this location.
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