Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)

1,071 reviews

1870 W Baskins Rd   Rock Hill, SC 29730
(Dave Lyle Blvd)

(803) 324-4073

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 324-4073

1870 W Baskins Rd
Rock Hill, SC 29730
(Dave Lyle Blvd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff

Anthony M. 
Rating:
5.0

Great to deal with.

DAVID O. 
Rating:
5.0

Doug, was great. Exceptional service from start to finish.

ALVIN S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA D. 
Rating:
5.0

Make sure van was clean when you pick it up. It looked like someone had just dropped it off and no one bothered to clean

JUDY M. 
Rating:
5.0

The online system to pick up the truck is aggravating. Had to upload my drivers license twice. The first time was when I made my reservation and the second time was when I picked the truck up. Too time consuming.

Alexander W. 
Rating:
5.0

Customer did not leave a comment.

BONELLE W. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Very accommodating and fast

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Patricia C. 
Rating:
4.0

Fix the app. It wouldn't give me the location to check-in at. Had to recreate the reservation in order to rent a truck

gloria S. 
Rating:
2.0

Highly expensive little over 1.00 a mile for a 6 by 12 trailer

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

HEATH G. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
5.0

Customer did not leave a comment.

Mylene A. 
Rating:
2.0

The truck was dirty and the employees smoking non stop in the office was really sad. During check in my eyes were on fire.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

RUTLEDGE D. 
Rating:
3.0

They might try to be a little more customer friendly and actually have the equipment on hand as advertised

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

RUTLEDGE D. 
Rating:
3.0

A hand truck was requested and needed for our move, however a heavy appliance truck was all they had available. Using this appliance truck was cumbersome and it made moving many boxes difficult.

grahm H. 
Rating:
1.0

The owner of this location told me to call when I needed someone to help me put the car trailer on my truck (I was by myself and cannot do this). When I called he was very rude and said "I was ruining his afternoon when he was sleeping" (something to that effect in a very sarcastic and unpleasant manner). I am not used to being spoken to in this manner. This man should not be dealing with the public in anyway. He also told me I had called too late (when I had not). I had called within the time frame he had told me the day before. When I took my truck to get the carrier on, the person who did it was another man (not the owner) and did a good job though he wasn't very personable. The person who had checked me in and gave me the truck (A different person than the owner) was also very distracted and did not seem to want to answer my questions. The man had a dog in the office was was licking me ( I like dogs but don't want a strange dog licking me). A woman who was also there was sitting out to the side of the office and I walked over to ask her where I could pick up the trailer. She also was not helpful and seemed to resent helping me. I had moved before with Perske but this was 9 years ago. I don't recall if I used UHAUL in the past.

Deborah L. 
Rating:
2.0

Easier to find office. We were charged to put the car on the vehicle hitch but in cash only. Not sure if that was how that was supposed to work. Trash in the cup holders like candy wrappers and dirt.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Kiyoshi S. 
Rating:
5.0

none

Daniel T. 
Rating:
5.0

The water leak in the main cabin above the driver's seat could have proved to be a serious issue while driving the truck and trailer through a strong storm. The worst that happened for me was getting soaked and having to drive 3+ hours in wet clothes.

Ryan Y. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
2.0

I was already dissatisfied that UHaul moved my pick-up location 20 miles from where I booked the original location. It seems like the appropriate vehicle should be at the location booked. At this particular location, the office reeked of cigarette smoke and the assistant stood at the open front door smoking.

FRANKLIN E. 
Rating:
2.0

It was a nightmare using Uhaul. The worst experience I've ever had. Picking up the first 26 ft Uhaul wasn't too bad but the truck was damaged on both sides and we took pics to dispute the pics they had that didn't show all the dents and scrapes, etc. then due to needing another 10 ft truck we were thankful to pick up at another location. We thought I'd scheduled both to be dropped off at the same location but when we get there found out on paperwork in the 26 ft truck they changed the drop off for that one to a different location than I'd requested online. So we left the 10 ft truck and thankfully it had a Dropbox to put the key in. But when we took the 26 ft to the other location there was no drop box for keys and nowhere to park but thankfully the owners son saw us and told us to bring it back in the morning when they open. So we brought it back then had to wait for them to inspect it before leaving the keys. We were told we'd get a credit of $124 back but instead they debited that in addition to the $327 when we picked up. And we left the truck with around a half tank of gas because we didn't know how much it would need. I hope we never have to move again but if we do I'll check into a different moving company that does more to help than cause more stress during such an exhausting time of packing and moving 2 hrs away. We will call the last location to find out why they debited the $124 instead of crediting like they told us they would.

Michael L. 
Rating:
1.0

Fire the guy at the front desk. This is the second time we have dealt with him being rude and nasty. Very disrespectful to his elders as well. I will never go there again. An we spend alot of money on u-hauls.

RYAN A. 
Rating:
4.0

Customer did not leave a comment.

Randall G. 
Rating:
1.0

That office is filthy & unorganized & the elderly guy is rude. He sounds like he's drunk & leaves at 2 o'clock which is unheard of! The truck I rented was broke but I fixed it because I had a lot to do. He told me I had to have the truck back before 8:30 this morning when I just got it at 1:50 yesterday…that's not even 17 1/2 hrs but I paid for 24 hrs that's not right or legal & Im very upset about it!! I guess the truck being nasty w/trash inside was the least of my problems….

THOMAS G. 
Rating:
5.0

Awesome service. Period :)

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

SONYA H. 
Rating:
5.0

Customer did not leave a comment.

TAMERA L. 
Rating:
5.0

My experience went very well. I called on Saturday and reserved the truck for Sunday. Yes people they are open on Sunday. I think the comfort of them being open on Sunday really made my experience even better. Thanks Gateway!!!

Sherika H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
5.0

Customer did not leave a comment.

Mac A. 
Rating:
5.0

Customer did not leave a comment.

Carmi F. 
Rating:
5.0

Good service and easy to get to

CHRISTOPHER V. 
Rating:
5.0

Great

tyson R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Dianne C. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

I use 24/7 truck share. It works pretty well, but occasionally, a slow wireless connection can create minor snags.

MICHAEL K. 
Rating:
5.0

None

SONIA J. 
Rating:
4.0

Not if the trucks are in the shape driving wise an dirty as the one I got worst I ever had

Quinton R. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

I was charged an extra day because it was not returned by a specific time which I was unaware of otherwise great service but needs a little better communication on return times

Madeline M. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS H. 
Rating:
3.0

The gentleman at the desk was nice but the other guy was very unfriendly.

Jean D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Starr H. 
Rating:
3.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Alvin S. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

STANHOPE C. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

DAMON V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Self check out was easy.

LILASHA D. 
Rating:
5.0

Customer did not leave a comment.

Sidney H. 
Rating:
3.0

Good

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

RAYBURN B. 
Rating:
5.0

Cleaning in the cabin area can be improved

Malaykumar P. 
Rating:
5.0

Everything went great. Good experience with everyone.

JAMES P. 
Rating:
3.0

Efficient check out/check in process

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Carl W. 
Rating:
4.0

My initial reservation was at Walker's Auto Service in Rock Hill. That was by far, the worst U-Haul experience I have ever encountered. It was only after spending 45 grueling minutes with him being unhelpful and trying to push me out the door, that I took it upon myself to call U-Haul toll-free number (against his advisement). I spoke with a representative, whose name is Amber, and she was phenomenal. When we arrived at the new location - Givens Gateway, it was all very quick and we were able to be in and out in a matter of 9-10 minutes.

Autumn L. 
Rating:
5.0

Can't think of a thing Thanks for your Service!!!!!

RICHARD A. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

CHESTER M. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

CALVIN B. 
Rating:
5.0

Customer did not leave a comment.

Ariana S. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

Kristopher S. 
Rating:
5.0

The staff here were kind and organized and such a help to me! Thank you thank you thank you and God bless!

Beverly J. 
No reviews have been submitted for this location.

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