Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)

1,214 reviews

1870 W Baskins Rd   Rock Hill, SC 29730
(Dave Lyle Blvd)

(803) 324-4073

Hours

  • Monday
    9 am–2 pm
  • Tue–Fri
    8 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    8 am–12 pm

Services at this Location:

Contact Us

(803) 324-4073

1870 W Baskins Rd
Rock Hill, SC 29730
(Dave Lyle Blvd)

Services at this Location:

Hours

  • Monday
    9 am–2 pm
  • Tue–Fri
    8 am–4 pm
  • Saturday
    9 am–12 pm
  • Sunday
    8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
1.0

No one was at the location, so we dropped the truck off which is off the side of the road. Charging me for scraping an end cap. Charging over $90. No pictures to show the damage or what was damaged. We never damaged the truck. I have pictures too. I want to see the damage they are claiming so I can show the condition in which we left it. I feel this is a money grab. Will never be using Uhaul again.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Claretta M. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
4.0

No improvement suggested.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

Latasha H. 
Rating:
5.0

Customer did not leave a comment.

Bontina R. 
Rating:
5.0

Very friendly and helpful.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Excellent service!

TERRENCE R. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Stuart J. 
Rating:
5.0

Customer did not leave a comment.

Malcom C. 
Rating:
5.0

Customer did not leave a comment.

edwin R. 
Rating:
5.0

Employees were friendly quick in quick out. Two thumbs up!

james G. 
Rating:
5.0

Customer did not leave a comment.

Chloe G. 
Rating:
5.0

Customer did not leave a comment.

Dorothy E. 
Rating:
3.0

Customer did not leave a comment.

Riley P. 
Rating:
4.0

Customer did not leave a comment.

Trevis R. 
Rating:
5.0

Just keep up the great work!

Majestic C. 
Rating:
3.0

Customer did not leave a comment.

Blaine M. 
Rating:
3.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

They were closed but the gentleman who was organizing and checking in the trucks was very prompt.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

TYRON B. 
Rating:
5.0

Quick check in, easy sign up process, good pricing, would rent again as needed!

Kelsey M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing. Pickup and Dropoff process very easy. Thank you.

Zack R. 
Rating:
5.0

Repair the road coming into your business

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Only, negative is that the location is “tight” on space.

Archie D. 
Rating:
5.0

We appreciated everything.

JAY W. 
Rating:
5.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
3.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Friendly and easy. Everything went smoothly.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

pam H. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

There was a swarm of ants in driver side wheel well. They were attacking me while I was trying to drive.

Willie M. 
Rating:
3.0

Since I paid in cash, I had to pay a $100 deposit. I was told I'd receive this deposit in cash once I dropped the equipment off. However, the drop off location didn't carry cash and now I have to wait for my deposit in the mail (which will take who knows how long)

Latalya H. 
Rating:
5.0

Excellent service!

Rob E. 
Rating:
1.0

The truck was in horrible condition. Regular headlights did not work and the whole truck shook violently whenever driving. I'll never rent from U-haul again!

Rick B. 
Rating:
3.0

Customer did not leave a comment.

Sveinn E. 
Rating:
5.0

Customer did not leave a comment.

leonard C. 
Rating:
3.0

Vehicle was not clean and the staging area for pickup and return of vehicle was on the side of the road with difficult access to park returned truck, especially the largest truck (26').

BRYAN M. 
Rating:
5.0

Let the dealer know about the cracked in the windshield on passenger side I had called him ftom the vehicle when I picked it up and sent him a picture of also just wanted to make sure he got the picture if it

robert R. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Customer did not leave a comment.

Johnathan J. 
Rating:
3.0

Customer did not leave a comment.

Johnathan J. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Diosa H. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

They made everything super convenient especially for my first time using a big truck. They alleviated any worries or concerns I had...would definitely recommend to others.

Terrie K. 
Rating:
3.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Satish M. 
Rating:
1.0

I was given the wrong key (which worked sometimes) for the truck in the lock box. Not a lot of help throughout the whole ordeal....

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
1.0

Broken equipment cost me time, money and physical discomfort.

James H. 
Rating:
5.0

Great place to rent from

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Gust N. 
Rating:
4.0

When I reserved the truck, I put in my estimated mileage of around 800 miles. I was traveling to Nashville and back. I was given a truck with 172,000 miles on it. The truck did surprisingly well, but I wish I had been given a newer truck.

Patrick Y. 
Rating:
1.0

After I told him how it would shake viciously after 55 -60 mph, we had to go so slow then we decided safer to do back roads to be safe and how we had to add oil, repeatedly and then again change my route to even slower back roads because of how bad it was. I explained in detail how we had to stop and let it cool down, how It didn't want to stay in lane, steering wheel was not alined properly and again how we had to add oil again! His reply was If you don't have receipt too late I can't do anything and then said …. Yea it did that to people before you, they had to add oil, and had the same problems and that it should have been retired years ago but wasn't due to some chip shortage. He knew every single problem and rented it anyway!! It is a death trap and u-haul does not care about the lives of its customers! nor their time!!! Do NOT EVER RENT IT OUT AGAIN! *** Email is a form of documentation legally accepted in a court of law*** Mrs. Jill Zwiebel All communication is to be done by email for documentation purposes. Krzjaz11703@gmail.com

jill Z. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

Location To far out….check in alway way to slow!!!

David C. 
Rating:
2.0

Location was closed upon returning at 2:30 in the afternoon. Would have been good to have someone to check in.

John C. 
Rating:
5.0

Customer did not leave a comment.

tyrone B. 
Rating:
5.0

Doug was so helpful and nice getting me ready for the road trip. It was a pleasure meeting him and what a helpful, kind person!

Kristi P. 
Rating:
5.0

Customer did not leave a comment.

Josue V. 
Rating:
5.0

Customer did not leave a comment.

Kenny B. 
Rating:
5.0

Scheduling on line is an incredible hassle. The app is not accurate and the online data is a challenge to complete. While the facility was terrific the process on line was rated as a '2' our of '5'.

Catherine B. 
Rating:
5.0

No suggestions...everything went smoothly.

Joy H. 
Rating:
4.0

Clear instructions, no problems. Everything was fine.

saavedra E. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
3.0

Customer did not leave a comment.

FAINA G. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

great staff 👍 and very helpful

Antonio T. 
Rating:
2.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

gregory L. 
Rating:
4.0

Customer did not leave a comment.

Claire V. 
Rating:
5.0

There was a leak in the truck which made some of my boxes and furnishings wet.

Tammy M. 
Rating:
4.0

Customer did not leave a comment.

Istvan I. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

lide M. 
Rating:
5.0

Customer did not leave a comment.

Emil F. 
Rating:
5.0

Very friendly and helpful. Would definitely recommend!

Darlene G. 
Rating:
3.0

Stop changing pick times and locations.

Rick O. 
No reviews have been submitted for this location.

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