Customer Reviews for Glacier Auto LLC
(U-Haul Neighborhood Dealer)

266 reviews

216 N DuPont Hwy   New Castle, DE 19720
(On route 13 Northbound near the 141 bridge)

(302) 994-1326

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 994-1326

216 N DuPont Hwy
New Castle, DE 19720
(On route 13 Northbound near the 141 bridge)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
3.0

Appeared to be CLOSED, tried 2 doors and they were locked. Windows dark looked closed. Hooked up trailer on my own and called main number. Woman said if I took the trailer I would be stealing!. I said how is that possible I have a contract for it and you have my visa!! Well turns out someone was at the location, all was well from then on.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

GREAT CUSTOMER SERVICE AND ATTENTION TO DETAIL.

REGINALD T. 
Rating:
5.0

Friendly people with a quick check in and easy, quick drop off. I've rented with U-Haul dozens of times and this was the best and easiest process I've ever experienced.

WENDY R. 
Rating:
4.0

Attempted to use mobile app and website for after hours drop off. App photo upload never registered as photos and would not upload. Had to transfer photos to a pc to upload. However there was mobile coverage to download app at drop off location.

EDNA L. 
Rating:
1.0

The space was dark and shoddy, not well lit and looked abandoned.

MELANIE D. 
Rating:
4.0

Customer did not leave a comment.

RAMONA D. 
Rating:
3.0

I rushed to drop off the rental at 9am like my paperwork said, only to find out the place didn't open until 10am. I didn't like having to pay extra mileage because they start the mileage from the rental place and not your home.

Shelley D. 
Rating:
4.0

Keep more then one carrier around the area

EDWARD B. 
Rating:
5.0

Friendly, knowledgeable team

Michael R. 
Rating:
5.0

Customer did not leave a comment.

SAUL R. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Luv, the 24 hr drop off. Rate was expensive but good. Thank you Staff and location great!

Almumeet A. 
Rating:
4.0

People were great

Jake S. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

PAULA I. 
Rating:
3.0

The wanted equipment was not wanted so a replacement was given at a higher rate dolly cart (because it was wrong type it was not used). the trailer given was filthy and had to be cleaned prior to use told the people at location i had to clean it ($14.75) my total. my total rental was $62.11 I would like a refund of $18.00 (Dolly not used due to wrong type) + $14.75 (cleaning) total refund requested is $32.75.

DAVID C. 
Rating:
2.0

gps sends you to their old address and they couldn't give me directions on how to get there

Maria C. 
Rating:
1.0

Also GPS sends you to their old location

Maria C. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

LANIECE H. 
Rating:
4.0

It was actually clean for the most part just some leaves and dirt on the floor of the truck but other than that everything was absolutely perfect.

Jasmine S. 
Rating:
2.0

CLEAN YOUR RENTAL TRUCKS !! ESPECIALLY THE INTERIORS.

SPENCER G. 
Rating:
5.0

Customer did not leave a comment.

CATRINA J. 
Rating:
3.0

Not the locations fault - this is fully a corperate shit show. Uhaul needs to get their online check in working properly before offering it. When you're moving there are so many things going on, and really don't want things to be more difficult than they need to be. Requiring a picture when I already confirmed via text that I was myself, and then it won't load. 30 mins of errors, 10 mins of waiting on the phone in vain to speak with someone from uhaul itself because the auto company was unable to help me when I had already started the check in process. This was my 2nd time using uhaul services within the year, but after that experience with checking in, I wouldn't recommend uhaul to my worst enemy.

DANIELLE W. 
Rating:
4.0

Customer did not leave a comment.

don O. 
Rating:
5.0

Customer did not leave a comment.

shenitta M. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
4.0

I picked up a tow dolley for trailering my car. The person who hooked the dolley to the u-haul truck did not offer guidance on how to attach the car to the dolley. He did show me when I asked him. I suggest it should be standard for the u-haul representative to give a short explanation of how to use the equipment. By the way, the dolley worked GREAT!! Thanks.

Desmond C. 
Rating:
4.0

Customer did not leave a comment.

justin L. 
Rating:
5.0

Customer did not leave a comment.

Kenya H. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

SHREEJA P. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN C. 
Rating:
3.0

My truck did not have any head lights ! Really scary for me when I was returning the truck

Tyreka B. 
Rating:
3.0

Customer did not leave a comment.

Danorra H. 
Rating:
4.0

Customer did not leave a comment.

KELLY S. 
Rating:
3.0

N/a

Alecia S. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer service was poor and I was overcharged.

DARREN M. 
Rating:
3.0

Customer did not leave a comment.

Thibaud H. 
Rating:
5.0

Friendly

ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

the attendant was helpful and pleasant.

Merritt G. 
Rating:
5.0

Customer did not leave a comment.

isabel S. 
Rating:
5.0

No improvements needed. The personnel are friendly, courteous and very helpful.

John V. 
Rating:
3.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

Customer did not leave a comment.

Dawnia G. 
Rating:
5.0

Lots of space to leave the truck. Easy to drop off.

Lori C. 
Rating:
4.0

I had a little trouble with the code provided. But thank goodness for Paula! She was great, very knowledgeable, helpful and polite. Thanks for all ur help Paula!

George M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

????????????

Sean R. 
Rating:
5.0

See all comments in the last comment section.

RAMON A. 
Rating:
5.0

Very friendly staff

Paula I. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Have some coffee or drink beside that it was great there

Richard G. 
Rating:
5.0

very friendly and helpful

Larry H. 
Rating:
1.0

It was fine but there wasn't a designated "key box" so I ended up putting it in the mailbox.

Cynthia M. 
Rating:
1.0

It was a very sketchy pick up. The building was a skeleton with simply 3 people on lawn chairs to rent the truck. It certainly was not my first choice

John M. 
Rating:
4.0

I would have given a 5 star if not for the hassle of the app struggling to identify location. I had to wait there for 1 hour figuring out with customer care, who are unable to help. At that point the agent at location arrived (earlier than store opening hours) and was able to unlock the vehicle from his device and help. The convenience of 24/7 share is meaningless if we have such nuisance or unable to get the truck during the move. So agents at UHAUL rock. UHAUL app/customer care and technical difficulties need to be resolved. Families trying to move should not be caught in these situations.

VENKATA P. 
Rating:
1.0

3 pickup location changes and they didn't have the keys to truck I ordered.

Ronald N. 
Rating:
5.0

Shop was a little hard to find, but the customer service was first rate.

Sandra W. 
Rating:
5.0

Everything was great but I did not get the dolly I paid for

Devon D. 
Rating:
2.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Need a way to validate electronically an after hour Dropoff for towed rentals. Perhaps a time stamped photo that has location in background.

Todd D. 
Rating:
2.0

I called and complained and put in a referral to a supervisor and I am still awaiting a call back

Lori M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

There was no indication of where the UHaul office was. Better signage would be helpful.

Steph W. 
Rating:
2.0

Where they rent the uhuals out of in this repair shop what ever is dirty......the area is very sketchy....the people U-Haul employee are very friendly though......this truck getting picked up had less then an eighth of a tank so to have to find a location close to get gas first off with a 26 foot U-Haul was kinda an inconvenience....always having to have pictures to back up all the little X's that mark damage is always needed as this second truck we rented had bumper and fender damage....

Robert M. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
3.0

Hours of operation are unacceptable. Saturday 9-3pm? I was not told to just drop the trailer off at my return time in the open lot.

Marc D. 
Rating:
5.0

nothing to improve...my man does great service

bruce B. 
Rating:
1.0

Hard to find, when I called to ask for help, voicemail was full.

Valerie C. 
Rating:
2.0

Uhaul changed my pickup location 3 times in the last day. They owe me a $50 credit which was never put on my credit card for all the aggravation--listen to your tape recording.

Mark H. 
Rating:
2.0

Very difficult to find and there were no indications of a sign by the road that the company was at that location.

helen H. 
Rating:
1.0

Hard to find. In a desolate area. Unclear where to park. Was a repair garage that was closed.

Kevin G. 
Rating:
2.0

Customer did not leave a comment.

LEE N. 
Rating:
1.0

A horrendous experience. The address provided to us was 810 South Walnut St., Wilmington, DE. This address does not exist and is at the top of a bridge over the actual drop off location located on "Blue Coats Drive". The business was called "Glacier Auto" (which was not provided in the documentation). The entrance that I eventually found was completely blocked by construction equipment so I had to leave the vehicle in an adjacent parking lot and walk across a garbage dump to get to the key drop at Glacier Auto. After initially doing 2 loops around the area for about 45 mins and not finding the locaion I decided to try and drop the truck off at the 2920 Governer Prinze Blvd. location. The UHaul rep there said I could not drop off the truck there and that it had to be dropped off at the 810 South Walnut location and that if I left it with him I'd be charged several hundred dollars. I showed him the documentation that I received from the Monoroeville, PA location (where I rented the truck) stating that I could drop off the truck at one of several locations in Wilmington including his. But he refused to acknowledge it. So I went back to searching for 810 South Walnut. I was unable to call the 810 South Walnut location as it said "mailbox full". The other number I was given "1-800-90-UHAUL" was not in service. I was finally able to connect to a general UHaul number by dialing 411 on my phone. I spoke with representatives twice and was hung up on twice before finally reaching "Carmen". He spent 45 minutes on the phone with me directing me to the Glacier Auto location. He was the only person who told me that Glacier Auto was the business. The rep at 2920 Governer Prinze told me the 810 South Walnut drop off was at a "BP gas station". Even with Carmen on the phone and directing me it took 45 mins to find. Without Carmen I would have been completely stuck last night in the situation so amidst all the chaos he should be commended. But otherwise this was one of the most ridiculous, horrendous customer service experience I've ever have. All told it took me 2 hours and 45 mins to drop off a truck in an area where I was within a few yards of the location.

Chris S. 
Rating:
5.0

Both employees were Very friendly

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

Louis F. 
Rating:
5.0

These folks are always great!

James F. 
Rating:
3.0

The woman I spoke with was very helpful and polite. They did not have the furniture pads I had ordered and offered me to drive to another location a few miles away to pick them up.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Chuck M. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
2.0

For service, non friendly staff. Poor experience overall

Olumuyiwa F. 
Rating:
5.0

Customer did not leave a comment.

Moira D. 
Rating:
5.0

Excellent customer service!

Aaron W. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Trudy T. 
Rating:
5.0

I think when you rent a 10 foot truck it should be $.79 a mile not $1.49 a mile

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

ALISA O. 
Rating:
5.0

Running lights on the trailer didn't work, hard to travel at night

Scotty M. 
Rating:
3.0

Very hard to find location. Exit is across street and you have drive down to the end and turn left under the bridge to find location.

Byrom P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
No reviews have been submitted for this location.

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