Nothing , both of the people who were there did an amazing job. Will go again when needed.
RICHARD V
Customer Reviews for Glacier West Belfair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rene was awesome. Explained all very well, and closed out our storage the same transaction 👍
John MGood thing I took pictures of mileage before leaving with this truck and when I dropped it off as they are trying to charge me for 134 miles when I only drove it 43 miles.
Kenneth RStaff was so great.! Very friendly and knowledgeable.
john mAll good.
Gary WAmazing location, friendly service made my experience wonderful
stephen mPeople were friendly and very helpful. I arrived 30 minutes early and the equipment was ready to go and the details were well presented. Really can't ask much more than that. Was a good experience.
Joel FAll good smart intake
guy aNice truck good price.
Bryan CTruck was dropped off after hours, so we just parked the truck. My only complaint is not being able to drop off on the U-Haul web site on my laptop. My cell phone battery was dead at the time of drop off. I won't be back in town to the drop go to the drop off location to finish the drop off on my cell phone once it is charged.
Barbara TCustomer service was the best! Gigi explained and went over any concerns we had.
John MI have used other truck lines and will come back to you thank you
Denise AGigi is fantastic. Corporate screwed up my reservation and Gigi came to the rescue.
Kimberly MVery convenient location. Very clean & well lit . Manager very helpful & kind. It couldn't have gone smoother. I am so grateful for such great customer service at this time of moving nightmare!
Karen EGigi is awesome
Leslie TGigi in the Belfair office is Awesome to work with!
HEIDI JWhen someone returns the U-Haul with more gas in it then when it was picked up, you need to reimburse them for the extra gas.
Deborah PBrittany was VERY helpful!
Susan FWash the rental blankets, they were filthy.
Jeremy JStaff were very nice. Nice office, very clean. Would use again.
Katrina SAbsolutely amazing staff and very helpful!
Aaron ANice person.
KENNETH GThis was a very good experience for me. The pickup had a hiccup through no fault of U-Haul but due to the local ISP, however, Gigi handled the problem like a pro and got me on my way. The truck was clean, had 1/2 tank of gas, and ran well. The turn-in went equally smooth, the billing was as expected, and I was on my way quickly. I'd recommend renting from Glacier West just outside of Belfair.
Lance SMy pickup location was a great experience, however customer service 1-800- go-haul was horrendous. They need to do much better with communication.
Jocelyn JWent very well
RICHARD VThey always do a good job
MARK MMoving is never fun or easy, but with Glacier it was smooth sailing
Lyesa HExplain extra fees upfront. Explanation of fees we sent in an email later after I already had the truck. Returning a truck after hour should not get a few for after hours return and extra day fee. $60 plus taxes for being 30min late is not right. When I called to complain, she said it’s all corporate uhaul. They make all the rules and there’s nothing she can do. Pass the buck. Blame corporate. Except no responsibility and blow off the customer. Nice system.
Brooke BMy issue is not with this site, the person I spoke with was very professional and kind. My issue is we had to drive 50+ miles over a toll bridge to pickup the truck, we had a reservation at a location near our home, but we were told the day before that it was not available. This put us in a bind time wise and cost us an extra $60 and most of a day in loading time. This forced us to extend our rental another day. We are very disappointed with this transaction and will have serious doubts as to weather or not we will use you as a rental service in the future.
Marion GWonderful team.
JOHN SThere was confusion around our pick up time and the correct procedure for getting the truck before office hours.
LARS LFast efficient help in the office and clean well maintained truck. Thanks!
SHAWNA MExperience was pleasant.
Ashleigh VI decided the damage protection because it is included with my credit card. I was still charged for it. The van was not clean when I rented it and I was told they don’t clean them at this location.
JUSTIN DRehire Sheryl
DUSTIN JThe Belfair drop off location at Glacier West Storage were very friendly and efficient. We were very pleased with their service. We will be using their facility again in the future. Great service!
mike gExcellent customer service. Definitely be the only place I'm renting a u haul from
Troy CGigi and her team were great. Highly recommend them.
LAWRENCE GThere were no protective blankets available. There was an empty bag on the wall of the 15' truck for protective pads but it was empty. When I asked if any were available, I was told that U-Haul had not provided any for a long time.
ROBERT TBest experience renting a vehicle GiGi was very helpful and kind. This is the storage and truck rental place I have ever used. Thank you Jackie
Kenneth mI was charged 11.00 for damage. I'm assuming it was gas. I took a picture disputing what it said it had in it when I picked it up and I filled it to exactly where it was. I'm going to call on this but I am not happy. I left the truck in better shape than I rented it.
MARCY VBoth ladies working in the office are amazing!
LACY GThe driver side door was hard to close. We did report that to the rental agent.
VALOREE CWorked out well.
DIANNA FI paid for 2 dollys and 6 furniture pads which were not in the truck when we picked up. The uhaul employee made no effort to fix this or compensate for the missing equipment upon drop off. I was charged about $75 more than what I was originally quoted. My experience with customer service and the phone tree was the worst I’ve ever experienced. I will never use uhaul again.
Ross PLocation manager was a super star and absolute genuine person. 5 star experience. Thank You Gigi.
RYAN HStaff was freindly and helpful. However both times I went to the office it was locked up even though the sign said open. Had to wait a bit for someone to show up.
David HVery professional!!!
James FVery helpful and friendly
pattie bWas shorted on furniture blankets but they offered extra day rental on blankets which we needed.
Debra WCustomer support there was great. The moving van had lots of cockroaches in it. So no it wasn't clean and well maintained. The vehicle ran fine overall. The entire pickup experience was terrible and I doubt I will be using U-Haul in my next move
Paul EOffice area was very organized and set up well for dealing with Covid-19. Staff was very helpful and friendly. Rental truck was okay but had a noticeable vibration over 60 mph. Also front window was very dirty. Inside truck was clean.
Tim SThe BEST ever!!!!!! Very friendly and accommodating :-)
Cynthia DCustomer service was excellent! I would recommend this office to all my friends and family. The two ladies that were in the office were friendly and professional!
MICHAEL ZRoberts should get 5 stars- we picked up 10 pallets of COVID supplies for folks here in Belfair WA, He gave us the extra miles at no cost!!!!! A great representative for U-haul- we will be back for another truck. I can't thank you folks enough for all your help- we proved over 95 food boxes and 5 pallets of needed hand wipes and masks. Steve Abels Exec Dir NMR 360-552-2303
STEVEN AMobile app sucks.
David BPrevious customer left truck dirty
ALICE RLiterally never using uhaul again. Second time reservation was butchered. Had to pay more money. Charged a cleaning fee of $25 when I picked up the truck and it was dirty already?? WTF? App suck. Notifications suck. Take a page from Amazon UHAUL and incorporate some customer obsession into your shitty business practices
Jeff GCant think of any changes to improve, will use again
Ricky JThe truck was filthy dirty on the outside , dented and scratched all Over I placed 5-6 of the x stickers on damage that wasn’t noted prior to my rental. They also charged me for gas when I returned it completely full and overcharged me mileage. I called them and the phone number was incorrect for the location on my invoice so I looked it up. When I called she wouldn’t remove the gas charge and said I would need to have pictures to prove it. She also said she was doing me a favor by not charging me $20 for returning the uhaul when no one was there. I’ve rented 3 in the last few months and this location has been the worst.
Daylene WCostumer service was excellent, friendly and they Accommodate my needs
Maria LWe had very good service. We saved $20 by using U HAUL.
Garry LIt was a great experience working with U Haul
ALAN FThe customer service for this vehicle was some of the worst I’ve ever had. We ordered a 26 ft from Bremerton Washington which they switched to port orchard because they weren’t going to have it. Then in the end the location in port orchard or in Belfair. I will not ever go with uhaul again. Respectfully,
Alicia H