Customer Reviews for Glacier West Self Storage Monroe
(U-Haul Neighborhood Dealer)

Rating:

5.0

Back of truck had sawdust all over and dirt all over the bed

Rating:

3.0

I was billed twice, once for the estimated milage and time. Then billed in full again after I returned it. Not sure of this is uhaul or the locations fault.

Rating:

3.0

Nice folks, but van was dirty and poorly maintained. That said we did mess up our reservation and were lucky they were willing to accommodate us. (thank you)

Rating:

5.0

Very good service

Rating:

5.0

I rented from here one time before, about a year ago, and the office was locked during business hours and no-one was available - I had to call the 800 number, go to a different location, and get different equipment that was overkill and unwieldy to drive. This time was a complete 180; was there a management change? The rep was there at the appointed pickup time, was extremely professional and personable, and made the experience an A++, restoring my faith. Returning the truck the next day was fast and painless (same rep). Will rent from this location again.

Rating:

5.0

Thanks for your help getting the truck

Rating:

5.0

Back door was difficult to raise and lower.

Rating:

5.0

The gentleman is super nice at front desk. I was late to pick up the truck. And he called me to confirm. The checkout experience is very smoothly. The truck was cleaned perfectly. Highly recommend this location.

Rating:

3.0

We dropped after hours.

Rating:

4.0

this location was a bit challenging to find. A Uhaul sticker would be helpful posted on the building. We reserved a 15ft Uhaul however were unable to pick that size up as other customers had not returned their vehicle yet. Uhaul did their best to accommodate us and ultimately it worked out but it was surprising to hear the inventory was low due to other customers not returning the vehicles.

Rating:

2.0

The issue isn't with really Glacier West. The 25/7 service is absolutely terrible. It takes an act of Congress to get qualified to pick up. On return, pictures taken don't upload. There is no help without waiting 25 or 30 minutes on the phone. It took me about 30 minutes in the cold to return my truck. I was about ready to just leave the truck without finishing the return, but my 15th or 16th time taking photos were successful. I will never use Uhaul again.

Rating:

5.0

There were some issues with the app disconnecting from server which caused the checkout process to take quite long. Overall I do like the convenience of the app versus waiting for the store hours. On check in there was a similar server issue but did not take as long to resolve.

Rating:

4.0

Efficient, kind , in & out all bases covered.Definetly recommend.😁👍👍Owners ,knowledgeable ,answered ?'swith no problems.i'd recommend them also.🤗

Rating:

1.0

Picked up moving truck with 3/4 of a tank full. Filled it up to 3/4 and was charged $22 for the gas.

Rating:

5.0

Best experience I have ever had with U-Haul. Vehicle was modern, well equipped, drover like a dream. I had no trouble with it at all on the highways maintaining speed and absolute control. The dealer was prompt, efficient, friendly and accommodating. Excellent experience.

Rating:

4.0

More parking spaces but they had one me so it work out

Rating:

4.0

I had a call from a Uhaul rep with incorrect reservation date & time. When I clarified, she said the storage facility had "overbooked" and the truck wasn't available. Closest was 30 minutes away. She ended up working it out and we actually used a smaller truck that had been dropped off at the storage unit overnight. It all worked out, but there was added stress and uncertainty while we worked through the misinformation and higher cost and distance of a replacement truck.

Rating:

5.0

Very good 👍 service

Rating:

5.0

The people were easy to work with and knowledgeable. I actually enjoyed working with them.

Rating:

5.0

Corporate stated it was 24 hour pickup but when I got there it was not an option. corporate said yep no 24 hour pickup at this location. Had to wait 30 minutes for office to open. Turns out the do 24 hour pickup... Hum.... This is not the first time corporate and the offices are not fully communicating. The Glacier site was very professional and staff super helpfu.

Rating:

5.0

Not a thing,customer service at the location was perfect.

Rating:

5.0

Just fantastic customer service! You are lucky to have these folks representing your company!

Rating:

5.0

I was very pleased to be able to access to everything I needed. Truck was ready for me and very clean. I appreciate the services. Thank you

Rating:

5.0

Monique and Bethany were great! Very knowledgeable and kind. The whole thing was super fast and easy. They even opened the office a couple minutes early which I really appreciated! I'm coming here for all my rental needs from now on.

Rating:

4.0

Why are we getting charged for gas when we put more gas in it then when we receive it

Rating:

3.0

I wasn’t advised to fill the gas and charged a lot

Rating:

5.0

The only negative was the scent of the air freshener - BLack Ice - pretty sticky! Maybe use a fresher linen or a fresh breeze scent. Otherwise, the people at the location were very friendly and professional.

Rating:

4.0

Friendly and helpful. Would use again.

Rating:

5.0

Super helpful staff. Dropoff was a breeze! This has absolutely become my preferred U-Haul location!

Rating:

5.0

Staff at Glacier saw me pulling in and came out to direct me where to drop my trailer. Could not have been easier.

Rating:

1.0

The uhaul I rented had a check engine light on when I got it. It didn't come with a full tank of gas I had to fill it myself. The app didn't work when I went to drop it off. When I was driving down the freeway the wiper blade came off I had to pull to side of the road on the freeway to re put it back on.

Rating:

5.0

For the equipment return, when I tried to follow the directions on the website as per instructions, the portal was unable to to find my location so I couldn’t complete that part of the process

Rating:

5.0

Nothing. I was greeted & treated well from beginning to the return.

Rating:

2.0

I returned a spotless truck. I used the truck for approximately 12-13 of the 24 hours. I'm really frustrated that they decided to charge a cleaning fee. I would like to speak to someone, and have emailed my concern and contact information.

Rating:

5.0

Excellent

Rating:

3.0

We think being able to rent a U-Haul is great except for 1 issue that we are not pleased with. The $19.95 per day is GREAT. The unexpected part was the " MILEAGE" charge. We were led to believe that as long it was used in town and only an 7-8 hour rental there wasn't a mileage charge. We returned the truck full of fuel. The box end of the U-Haul wasn't clean upon pickup. You need to understand I am handicapped and I am also on a very limited income. This milage charge really upset me. I guess I didn't know or understand.

Rating:

3.0

It was OK but they had a worker there that said she doesn’t know how to work U-Haul and the placement really really bad

Rating:

5.0

Everything went great. Friendly service and easy transaction!

Rating:

5.0

Very friendly and accommodating! Will use again.

Rating:

5.0

Very friendly staff, clean and easy to find location, good brand ambassadors for U Haul.

Rating:

3.0

Pick up and drop off we’re overly complicated. Price was well beyond the great deal advertised.

Rating:

5.0

Great customer service!

Rating:

5.0

Thank you so much for all your help!!!!!

Rating:

2.0

I was asked to drop a truck in other location that was assigned originally, new location was 10 miles away from original drop location, then I was charged for extra miles…

Rating:

5.0

Very nice location. Very very nice staff. Will definitely call this location directly for my uhaul needs in the future.

Rating:

2.0

I was charged an extra $70 upon returning the van when I used less gas than I anticipated and was already charged $150 for this.

Rating:

5.0

I hope we never, ever have to use U-Haul again. 3 out of 3 rentals in the past 10 years has been an absolute fiasco. The latest was a 15 foot truck which had NO OIL! Luckily my husband knows a thing or 2 about cars/trucks and noticed right away something was wrong with the engine and luckily he checked....Yep, NO OIL at all. Even after he put in 2 quarts the dipstick read just below 1/2 full. The great people at the U-Haul location reimbursed us for the oil and apologized for the incident. The 2 U-Haul times before this latest one were also horrible because of inept, lousy servicing. What is wrong with you, U-Haul? Why can't you keep your trucks serviced?

Rating:

5.0

You did great. Helpful at both sides. To help next time - send a friendly person to help drive. ;)

Rating:

5.0

Very clean and safe location. The staff was very friendly and answered the few questions I had very thoroughly. I highly recommend this location!!

Rating:

5.0

Truck was clean and staff was helpful and friendly. Exhaust sounds broken between engine and muffler, very loud and possible safety issue.

Rating:

3.0

I made a reservation a month in advance to pick up a 26 foot truck from the Everett Washington location. I was told the day before that I would have to drive 40 minutes north to Mount Vernon to pick up the truck. When I got there I was told I had to now drive to Monroe, 50 minutes away to pick up the truck. When I got to Monroe, instead of a 26 foot truck I was only given a 20 foot truck. My reservation was a one way trip to Texas since I was moving and all my stuff did not fit in the 20 foot truck. I had to pay an addition $2,000 to also rent a trailer to pull behind the truck and even then not all my stuff fit

Rating:

5.0

The gentleman that called me from this location was EXTREMELY helpful, and VERY NICE!

Rating:

3.0

Tell them to not trust any U-Haul personal not to rip you off. My bill came out to double of the estimate and I was actually under the estimated miles.

Rating:

5.0

improve the app. It delayed us an hour at pick up and another hour when we returned. We have also been charged more than we should have been, and customer service is no help. I will not be using U-Haul in the future.

Rating:

5.0

Great service. Very friendly.

Rating:

5.0

Very quick drop off and friendly service.

Rating:

4.0

I drove 22 miles. I put 2.3 gallons of gas back in before returning it. It was at the same level as when I took it out. But they still charged me $12 for gas. And $9 for a ‘rental fee’. Very disappointing. I am a longtime user.