Customer Reviews for Glacier West Self Storage Monroe
(U-Haul Neighborhood Dealer)

48 reviews

17600 147th St SE   Monroe, WA 98272

(360) 568-2754

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 1/22/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(360) 568-2754

17600 147th St SE
Monroe, WA 98272

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 9:30 am - 5 pm
Special Operating Hours
  • 1/22/2022: 8:00 am - 5:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Not pertaining to this location, but the UHaul website has a lot of glitches and errors

JEFFREY C. 
Rating:
5.0

My experience was top-notch. Quick, friendly, and efficient.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The owners of this establishment are top notch. They were incredibly kind to us while we worked with Uhaul customer service regarding our account being on hold and went above and beyond to make us feel comfortable while we figured it out. We were on the road in no time.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

Subhayu M. 
Rating:
5.0

Excellent service

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Very friendly and helpful staff.

Natalie M. 
Rating:
3.0

Customer did not leave a comment.

Erik G. 
Rating:
5.0

I had as perfect an experience as you could have; every single part of my experience was easy, comfortable and 10 stars. THANK YOU!!!

SHERIDAN COLLETT J. 
Rating:
5.0

Very smooth process no problems

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

This location and personnel were amazing. My complaint would be with Uhaul corporate/scheduling. It is stressful to move and organize a move. I found it EXTREMELY frustrating that the Uhaul website allows you to schedule a day and time you would like to pick up, yet the day before they "confirm" the time, the time was several hours different. I would suggest not adding a time of requested pick up, or giving a small window of time to select from. 4.5 hours later than expected really put a wrench in the whole day.

KRISTINE N. 
Rating:
5.0

Great people, friendly and quick!

TOD F J B. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Chermeen A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Don Z. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

nothing it was great

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
2.0

Our booking was all messed up at this place. We reserved online, and selected self check out, but this place insisted on doing it for us. They messed up the return location and dates, and overcharged us!!

JACOBUS FREDERIK M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

The truck was not well maintained- while driving the driver side mirror spontaneously fell off creating a safety hazard as my visibility was greatly reduced while driving. Thankfully I had purchased the damage insurance, but it shouldn't have been needed as the damage wasn't a result of an impact or accident - the mirror simply fell off on its own accord. I likely won't rent a U Haul truck again.

BRITTNEE M. 
Rating:
5.0

No improvement needed. Friendly, knowledgeable and professional people work here.

CHARLES P. 
Rating:
5.0

Awesome move everything went smoothly

JEFFREY W. 
Rating:
2.0

Van was fithy and I was charged for two days use even though I returned with 24 hours.

BRUCE P. 
Rating:
5.0

Keep it the way it is. It works !!!

John C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
3.0

Truck can was dirty when picked up. Doesn't seem like they could have done any CoVid disinfecting process if the cab was that dirty.

Nicole K. 
Rating:
5.0

I would just be certain to take the time to go over the vehicle with the customer upon rental and return as well as provide a receipt at that time, not just via email. If there were any disputes to be made, the leasing agents would not have credible accounts if not done so at the time of the vehicle's return.

deana K. 
Rating:
5.0

The gentleman working the desk was extremely helpful.

KATHY P. 
Rating:
5.0

Na

Israel H. 
Rating:
5.0

Customer did not leave a comment.

Gavin L. 
Rating:
5.0

Everything was very easy to check it back in. Lady was very nice and kept apologizing because she was busy with another customer. We were fine waiting and told her so.

BRANDON MICHAEL B. 
Rating:
3.0

Truck leaked in the rain, both in the cab and in the storage area.

Christopher B. 
Rating:
5.0

It was a great and easy experience- Your rep did a great job

Derek W. 
Rating:
5.0

I was so thankful for the staff. They were able to make sure my truck was available and ready for me with no fuss or delay.

James S. 
Rating:
5.0

Great service

Donald A. 
Rating:
5.0

The truck had a part fall off when releasing brake. Fix that and all is good.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

JR B. 
Rating:
1.0

When I received the Uhaul the interior of the cab had dirt throughout and on the seats themselves. There were still used moving blankets in the storage area as well. The truck itself had not been cleaned inside or out before I got it. Upon return I got the bill for $406.46 which was accurate. The next day I checked my account and I had an additional charge for $167.09. I called Glacier West Self Storage for clarification of what the additional charge was and the representative proceeded to tell me that she was just a "lowly worker at the bottom" and "she was not able to help me and couldn't figure out what the charge was for". She gave me the U-Haul Customer Service number to call and the U-Haul representative was also not able to tell me what the charge was for. All they could do was send an inquiry to the location manager. I would like this issue resolved and clarification on why I got charged an additional $167.09. The best number to reach me at is 602-999-2808. Thank you

Daniel C. 
Rating:
3.0

Adjust the right mirror so it is functional.

DeForest S. 
Rating:
5.0

The assistant manager Krystal Shaver was incredibly helpful and was amazing with her customer service.

Chelsea E. 
Rating:
5.0

Great experience! Friendly, professional, flexible, and helpful!

Jim T. 
No reviews have been submitted for this location.

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