Customer Reviews for Global Point Logistics Inc
(U-Haul Neighborhood Dealer)

615 reviews

550 Braidwood Ave   Peterborough, ON K9J1W1

(705) 749-9390

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2022: Closed

Services at this Location:

Contact Us

(705) 749-9390

550 Braidwood Ave
Peterborough, ON K9J1W1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

The space was so clean and bright. The staff were super friendly and accommodating. It was nice to feel like they knew you and were interested in your well being past the customer service point. Definitely a 10/10 for staff customer service and friendliness!! Would highly recommend!!

Katherine B.  |  Overall Experience 
Rating:
5.0

You app is atrociously complicated. Simplify !! I really like being able to get the truck with out contact but surely there has to be a less complicated return. Hertz just has a drop box. Multiple photos to give back a car when a human has to come get the key 10 steps away just seems overkill. That is not work a customer needs to do.

STEVEN D. 
Rating:
5.0

brakes need to tended too. LOWER mileage rates...ridiculous!!! Persons w/Disabilities already live in deep poverty & these moving prices means absolutely NO FOOD for the month after renting!

MICHELE D. 
Rating:
5.0

Customer did not leave a comment.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

The truck had two leaks and leaked on my fathers furniture

Kevin R. 
Rating:
5.0

Needed assistance with key lock box, word was hard to select to open, other than that it was a smooth experience

Larry F. 
Rating:
5.0

Staff were helpful.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Kiran Prem J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

LUKE C. 
Rating:
4.0

Customer did not leave a comment.

Girard J. 
Rating:
5.0

Excellent customer service.

KIRK G. 
Rating:
5.0

Great service Great location Great vehicle

Ryszard K. 
Rating:
3.0

I went 10 km and was charged 6 L of gas. Was expecting maybe 2. If any car burned 6 litres of gas for 10 km nobody would be able to afford to drive.

dave L. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Everyone was extremely nice, professional and very helpful.

Margorie (Ann) S.  |  Overall Experience 
Rating:
5.0

I am so happy that I chose GPL Storage. I moved to Peterborough from Toronto to look after my elderly mother. It was very stressful, and I had the movers take all my things directly to GPL. Tracy Hubble was so incredibly kind, even giving me a supportive hug, because I was quite emotional with

Rosslyn P.  |  Overall Experience 
Rating:
5.0

Thanks Ladies as always for the great, friendly service!

KIMBERLEYMARIE A. 
Rating:
5.0

Customer did not leave a comment.

ERNIE R.  |  Overall Experience 
Rating:
5.0

The rep made everything possible to improve the future experience

Ayush S. 
Rating:
5.0

The only this thing that got me mad and upset was l needed credit card to get the cargo van but not with the 10' truck ..the van is so much more easier to drive then the 10" truck..why do you need a credit card for the pickup and the cargo van but not for the 10" 17 20 and the 26 trucks those ones are so much harder to drive and easily to get in accident then the other one..Thankyou

Ellis L. 
Rating:
5.0

Everything was amazing

Suzanne O. 
Rating:
5.0

The staff are always pleasant and supportive.

LARRY W.  |  Overall Experience 
Rating:
4.0

Good service when I rented a cargo van for 24 hours. Not much to complain about - just one thing. I had problems locking the vehicle as the switch on the driver's door was broken. They knew this but did not inform me on pickup.

Doug M. 
Rating:
5.0

Thank you. The staff were friendly, helpful and very accommodating. The area for my car was well lit and easily accessible. I felt safe with leaving the car in your care and if need arises I would use your facility again. Will recommend your services.

Nancy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREYJ W. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Geoff W. 
Rating:
5.0

NOT A THING ,WAS AWSUM SERVICE VERY NICE WARM WELCOME.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Norm L. 
Rating:
5.0

Yes I highly recommend this company The staff are always friendly and helpful Thank you again GT

GWEN T.  |  Overall Experience 
Rating:
5.0

Everything was perfect!

ILIJA Z. 
Rating:
5.0

Excellent customer service.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Prajith P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R.  |  Overall Experience 
Rating:
5.0

The two young ladies that helped us were amazing. This is our "go to" place from now on.

KURTJAMES N. 
Rating:
5.0

Customer did not leave a comment.

Leslie A.  |  Overall Experience 
Rating:
5.0

Clean inside of windscreen. Otherwise excellent. Online check-out and after hours return were confusing and never really worked for me. Personnel at rental location took care of this efficiently.

Ron M. 
Rating:
5.0

The company representatives where first class & very helpful ! Made the rental process stress free & a great experience. The equipment was clean & in excellent condition. I would recommend this location when you require a rental ! Cheers !

DENNISA M. 
Rating:
5.0

We used Global Storage facility for a year to store our daughter's university belongings. We were totally satisfied with the service. The building was clean, our furniture, etc., was secure. The staff were friendly and professional. If required I'd use the service again.

LYNN C.  |  Overall Experience 
Rating:
5.0

No Comment.

John L. 
Rating:
5.0

Hands down the BEST and cleanest storage facility I have ever seen!!! So clean you could eat off the floors. The service was amazing and better than I could have imagined. The ladies were super friendly, helpful and pleasant. I would absolutely use this facility again and will recommend to anyone.

Sophia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andra C. 
Rating:
5.0

Loved the online check in experience. Wish that your reservation time was guaranteed and that a later reservation didn't mean that you had to return the truck earlier.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
5.0

Excellent customer service! I will be back!! Thanks for making our day possible. Katherine Sharpe

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Emelia-Naana B. 
Rating:
5.0

I was having a hard time trying to figure out how to to work the website to pick up the van I rented and the lady inside the office was willing to stay late to help me. The van was very clean, everything worked great and I will definitely be using uhaul for all my moving needs.

Holly B. 
Rating:
5.0

I have used GPL my entire time at university since I live in a different province. This time around they were especially accommodating considering covid, and needing to extend my rental multiple times due to not coming back to Peterborough when expected. The office staff are always helpful and kind, especially Shelley. Thanks guys!

Emily P.  |  Overall Experience 
Rating:
5.0

All the Ladies were fabulous and most accommodating. Shelley was most helpful from the beginning and made the storage process less stressful and assisted in a Uhual rental . We would highly recommend this GPL Storage Facility. 👍 Thank you Ladies for helping make our move from the Peterborough to Fort Erie area less stressful.!

Katherine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Keep up the great service

Benjielido M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

You guys were fantastic.. great customer service and will recommend.

ASHLEY I.  |  Overall Experience 
Rating:
5.0

Very pleased, would recommend and use again

Jodi J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAL K. 
Rating:
5.0

Customer did not leave a comment.

DONNA P.  |  Overall Experience 
Rating:
5.0

Service and staff were great, willing to assist with any issues, wouldn't go anywhere else.

Dan T.  |  Overall Experience 
Rating:
5.0

I can't say enough positive things about my experience at GPL. The people who work there were always fantastic, kind and helped to make both my move in and move out an easy process. I would definitely reccomend this facility to anyone!

Jordan S.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Anthony L. 
Rating:
5.0

I was so impressed with the staff at GPL and the way they made moving in and out so quick and easy. They are extremely organized, helpful and friendly. I highly recommend this facility and would not hesitate to use it again.

Britta O.  |  Overall Experience 
Rating:
5.0

Over the years (7) I have very much appreciated your staff's help. I would MOST CERTAINLY recommend your facility. Thank you very much. Sister Janice Jonescu, csj

SISTER JANICE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEYMARIE A. 
Rating:
5.0

The people at the location were great to deal with. Unfortunately I cannot say the same for your folks at head office. After booking the truck in Cobourg I received a call 3 days before pick up advising that it was not available but that a cargo van had been put aside for me. I explained to the agent that it would not work and she was rather rude with me as she felt this was a suitable alternative. I requested that she arrange to get a truck to Cobourg for me as I had 2 confirmations advising my reservation was good. She repeatedly insisted a suitable replacement had been offered (the cargo van - not suitable when I needed the truck to move appliances over 6 feet tall) and was not willing to assist further. When I requested to speak with a manager she came back and offered me a truck in Oshawa - again I told her this was not acceptable as that is more than 40 minutes away from Cobourg. She put me on hold again and offered me a truck in Peterborough. Also, a fair distance from Cobourg, so I requested that she do something to assist. Again, she told me she was assisting by offering an alternative (the cargo van again). I told her I did not think it was right that I had to drive 35 minutes out of my way and pay for the added mileage when I was being inconvenienced. Finally she offered to reduce the mileage fee for my rental as compensation for the change in location. I am extremely dissatisfied with the service I received from your head office - no attempt was made to really try to offset the inconvenience I was experiencing and had I not kept pushing for assistance none would have been provided. I was even more upset when I noted that the truck I requested sat in Cobourg for the duration of my rental period. Why would I have been told this vehicle was not available for me as someone else was using it when it sat at the Cobourg location the entire time that I used the truck from Peterborough? Again, my comments are specific to the representative from Head Office only as those folks I dealt with in Cobourg and Peterborough were fantastic. I was so turned off by this experience that I will not rent from UHaul again and will strongly recommend to friends that they find somewhere else to rent in future.

MARK C. 
Rating:
5.0

Excellent customer service

ROBERTW A. 
Rating:
5.0

This facility suited my needs and the staff were able to keep the tenants safe during Covid-19

Sharon L.  |  Overall Experience 
Rating:
5.0

Such great people to deal with at this location!!

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Estelle M. 
Rating:
5.0

Customer did not leave a comment.

Glen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

It was only the proximity of your location to mine,(an hours drive) that I decided to move my goods.closer. The staff, (Tracey, Shelley, etc.) could not have been more pleasant and shall be missed. I would most definitely recommend this facility to any and all!

KENNETH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

I could not get the on dolly off the side to use too tight or locked Did not use a lot of blankets would be nice to get a refund Thanks Tracey

Tracey C. 
Rating:
5.0

Excellent customer service and very clean vehicle

R-BRIAN M. 
Rating:
5.0

Very friendly and polite staff. Equipment was in great working order snd most of clean.

R-BRIAN M. 
Rating:
5.0

Staff was professional and friendly

Daniel N. 
Rating:
5.0

This is the best run storage facility in Peterborough. Tracy and Shelly are tops in my books when it comes to customer service.

DON J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Reliably clean and warm space with professional and caring staff. What more could you want? Most competitive fair prices in town for your storage needs.

MARY L.  |  Overall Experience 
Rating:
5.0

Great service, friendly staff. Very easy pick up and drop off

SHERRY-LYNN D. 
Rating:
5.0

Excellent service. Super nice people , very quick, hassle free. Was in and out with keys in hand within five minutes. Wouldn't go anywhere else

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

Lynn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norm B. 
Rating:
5.0

EXCELLENT.

Tamara N.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility!

Andreas W.  |  Overall Experience 
Rating:
5.0

Great experience!! Thank you.

Bruce C. 
Rating:
5.0

The staff at GPL Self Storage are very friendly and helpful. I needed to move and store my household contents for a few months and they made it a very pleasant experience. I really liked the drive-in storage experience so I didn’t have to deal with loading and unloading in inclement weather. I would definitely recommend this facility to anyone needing to storage space.

Andrea M.  |  Overall Experience 
Rating:
5.0

Fantastic! Perfect for what we needed. The staff were friendly, knowledgeable and very helpful. Couldn't ask for more!

Colin W.  |  Overall Experience 
Rating:
5.0

Weekend hours limited. That would be only change I would recommend

JEANETTE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

DELAINEA M. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Can't think of anything.

STEVENG G. 
Rating:
5.0

I have used this u-haul location many times and have referred it to many people. If needed again, I will be back!

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

Stewart B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

ANDREAL M. 
Rating:
5.0

Customer did not leave a comment.

CODYCLARKE S. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
4.0

nothing everything was good, friendly staff.

Dave E. 
Rating:
5.0

This is our 5th time renting from Global Point and we couldn't be more pleased. The ladies in the office are very friendly and helpful, and the vehicles have always be immaculately clean. We highly recommend them.

Kim A. 
Rating:
5.0

FANTASTIC SERVICE

Maryanne F. 
Rating:
5.0

I was totally satisfied with the service. The staff were very pleasant, efficient and extremely helpful. I definitely would recommend their business to friends and associates.

LYNN C. 
Rating:
5.0

Eh UHaul it is a pleasure to recommend to ya maybe a good comment from me to improve for the next customer would be is to continue to share the awesome kindness and showwoman ship as the two lady employees showed us that that day. Thanks take care eh!!

Grant E. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Excellent service wonderful people. Went out of her way to provide fabulous service

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Beau D. 
Rating:
5.0

Thanks again, it's always a pleasure. Luke

Donal T. 
Rating:
5.0

Excellent service from the girls, quick and easy. Luke

Donal T. 
Rating:
5.0

Excellent people very friendly and helpful

Craig H. 
Rating:
5.0

Service was quick and professional. I would have no problem recommending this location to anyone looking to rent a vehicle for whatever reason. Thank you for making this a pleasant experience.

KEITH A. 
Rating:
5.0

Nothing the staff is great and very friendly and helpful.

James C. 
Rating:
5.0

Nothing customer service very friendly polite and helpful.Grest experience.

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Phylis M. 
Rating:
5.0

I like this branch and especially the nice ladies that were there. They answered any and all questions. This is my second rental from them in the last 6 months. Rental companies are all alike except for the people, Global Point has good people.

Dan T. 
Rating:
5.0

Customer did not leave a comment.

Tatiana S. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

-Before the customer leaves with the rented vehicle I would recommend opening the box door on cold days as the door of the truck I rented was frozen stuck.(Got it open with hot water). - I received a text about returning the vehicle after hours but did not read the text until after I dropped the vehicle off and put the keys in the return box.Apparently a $20.00 fee would be applied if the returning instructions were not followed but I was not billed for it.Thank you. That being said,I would recommend giving the customer a heads up on how to return the vehicle after hours when they first pick the truck up. Overall, my experience with renting a vehicle from Global Point Logistics was great and would continue to use them for future endeavors. Best Regards, Greg.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

GPL Storage / U-haul Truck Rental on Braidwood Avenue Peterborough Ontario is Mint !! The Customer service was Amazing, The Truck was Perfect ! Made a Day of moving in bad winter weather a breeze. I know i can Always Count on U-haul for All of my needs as well as family and friends U-haul For Me ?? This Will Always Be Sincerely Nanci

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

bogdan R. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

The staff are the best. The facility is always clean and you can take your vehicle inside to access your heated storage unit. Can’t beat that !!

BILL T.  |  Overall Experience 
Rating:
5.0

Great service by wonderful friendly people,and it’s indoors.What more could you want.

JOHN B.  |  Overall Experience 
Rating:
5.0

Need more smaller units

KATHLEEN L.  |  Overall Experience 
Rating:
5.0

Excellent experience. I am not of how cost compare with other facilities but this place was very clean and secure. Staff were friendly and helpful.

PAUL Q.  |  Overall Experience 
Rating:
5.0

Excellent place, friendly staff and spotless.

Privacy R.  |  First Impressions 
Rating:
4.0

Facility was clean and well organized, staff were very helpful and good-natured. Got free entertainment from watching a guy try to get his giant cube truck around a corner that was clearly too tight.

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is clean and easy to access. Staff are friendly and helpful. I would certainly recommend this business to anyone who needs storage in Peterborough.

Privacy R.  |  First Impressions 
Rating:
3.0

Was unable to move in due to limited weekend operating hours.

Privacy R.  |  First Impressions 
Rating:
4.0

Lovely and clean and the staff was very helpful. Only downfall Saturday hours make using very challenging/limiting for any moving.

Privacy R.  |  First Impressions 
Rating:
5.0

Staff were very friendly and helpful, the facilities were clean and in excellent condition. They even backed our U-Haul truck in so we could easily load our furniture into the unit.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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